Customer Service

Helpful, informative, friendly

Our Customer Service desk is located directly at the front entrance of our store. Our team’s mission is to provide helpful, friendly, informative and up to date information about all areas of the store including our products and services, our standards, our co-op and the community. All refunds are processed at our customer service desk with the exception of body care and dispensary who handle their own product returns.

The Big Carrot is a whole lot more than just products. We have many great services that we are also proud to offer you. For example, we have free store tours with our in-store nutritionists, and free Thursday evening lectures on different health and environmental issues. We also offer introductory vegetarian cooking classes specializing in specific dietary needs prepared by some of the best qualified instructors in Toronto. 
Please feel free to contact us at customer service regarding any of these services.

Books, Bottles, Appliances

As part of our commitment to good food and good information we stock an array of books and cookbooks on a wide variety of topics. We also have a small stock of CDs and DVDs.

To help you find ways to reduce and reuse we have a great selection of stainless steel bottles, lunch containers and glass jars.

If you are looking for the appliances and gadgets to compliment your new or currently healthy lifestyle, we've got em. Click here for an extended list of the juicers, blenders and tools we sell.

Due to limited stock, we highly recommend calling or emailing if you are coming in to purchase a specific item.

CUSTOMER SERVICE BLOG

Healthy Back To School Lunches

For many of us September marks the beginning of a new year. School or no school, it’s about a fresh start and the opportunity to establish beneficial routines and get yourself in gear! Whether it’s a lack of energy, a desire to lose weight or a tight budget that motivates you, preparing your own...

Friday August 16, 2013

The Big Carrot Standards Committee

Searching for nature’s finest is more than just a motto at The Big Carrot -it is our call to action. It informs how we run our business. As a worker owned cooperative we rely less on top down directives and more upon discovering our collective values. The standards committee is the mechanism we use...

Friday August 16, 2013

Contact

Contact Customer Service

Customer Service Phone

416.466.2129 x215

Customer Service Hours

Mon-Fri 9:00-9:00

Saturday 9:00-8:00

Sunday 10:00-6:00

Returns/Exchanges

A receipt is required for all refunds and exchanges. No exchanges or refunds will be honoured after 30 days from the purchase date. 

Unused appliances can be returned within 30 days. Once an appliance has been used the warranty is with the manufacturer. Please read manufacturer warranty before use.

Refunds will be made with the same payment method used for original purchase. Credit notes can be used towards any Big Carrot merchandise, however, the full amount must be used in a single transaction. We will not re-issue a store credit or refund the cash difference.

Gift Cards

Gift Card

Available in denominations over $10.

Currently available for purchase in-store or online.

Please ask at customer service for purchase in-store.

Online gift card purchases are not mailed, they are available for pickup 24 hours after online purchase.

Mail Orders

Can't make it to our store? Click here for details about our mail order service.

Directions & Map

Come to the Big Carrot Natural Food Market!

 

Our hours of operation Juice Bar Winter Hours
Monday-Friday 9:00-9:00
Saturday 9:00-8:00
Sunday 10:00-6:00
Monday-Friday 8:30-6:30
Saturday 9:00-6:00
Sunday 10:00-6:00

Closed Monday May 22 for Victoria Day

Give us a call 416-466-2129

The Big Carrot is located in the Carrot Common, 348 Danforth Ave. 3 Blocks east of Broadview Ave. or 1 block west of the Chester subway.

View Larger Map

Metered Parking is available on Danforth Ave. and in the Carrot Common parking lot.