Our Customer Service desk is located directly at the front entrance of our store. Our team’s mission is to provide helpful, friendly, informative and up to date information about all areas of the store including our products and services, our standards, our co-op and the community. All refunds are processed at our customer service desk with the exception of body care and dispensary who handle their own product returns.
The Big Carrot is a whole lot more than just products. We have many great services that we are also proud to offer you. For example, we have free store tours with our in-store nutritionists, and free Thursday evening lectures on different health and environmental issues. We also offer introductory vegetarian cooking classes specializing in specific dietary needs prepared by some of the best qualified instructors in Toronto.
Please feel free to contact us at customer service regarding any of these services.
As part of our commitment to good food and good information we stock an array of books and cookbooks on a wide variety of topics. We also have a small stock of CDs and DVDs.
To help you find ways to reduce and reuse we have a great selection of stainless steel bottles, lunch containers and glass jars.
If you are looking for the appliances and gadgets to compliment your new or currently healthy lifestyle, we've got em. Click here for an extended list of the juicers, blenders and tools we sell.
Due to limited stock, we highly recommend calling or emailing if you are coming in to purchase a specific item.
A receipt is required for all refunds and exchanges. No exchanges or refunds will be honoured after 30 days from the purchase date.
Unused appliances can be returned within 30 days. Once an appliance has been used the warranty is with the manufacturer. Please read manufacturer warranty before use.
Refunds will be made with the same payment method used for original purchase. Credit notes can be used towards any Big Carrot merchandise, however, the full amount must be used in a single transaction. We will not re-issue a store credit or refund the cash difference.
Available in denominations over $10.
Currently available for purchase in-store or online.
Please ask at customer service for purchase in-store.
Online gift card purchases are not mailed, they are available for pickup 24 hours after online purchase.
Can't make it to our store? Click here for details about our mail order service.
|Our hours of operation||Juice Bar Winter Hours|
|Monday-Friday 9:00-9:00 |
Closed Monday May 22 for Victoria Day
Give us a call 416-466-2129
The Big Carrot is located in the Carrot Common, 348 Danforth Ave. 3 Blocks east of Broadview Ave. or 1 block west of the Chester subway.
Metered Parking is available on Danforth Ave. and in the Carrot Common parking lot.