F.A.Q.s

Store F.A.Q.s

What does certified organic mean?

What does certified organic mean?

See our organics page and read a blog about what it means to be certified organic.

 

 

Do you provide parking?

Do you provide parking?

The Carrot Common owns and manages the metered parking lot to the rear of the building.

We do not have the ability to offer discounts or free parking.

Issues with parking or tickets should be directed to The Carrot Common.

What is the Carrot Common?

What is the Carrot Common?

The Carrot Common encompasses all the stores and businesses at addresses 320 and 348 Danforth.

We were are the flagship store of the Carrot Common, one of many retailers in the Common. The actual building is privately owned by the Carrot Common Corporation.

Traditionally raised meat compared to certified organic meat

Traditionally raised meat compared to certified organic meat

Traditionally raised meat is similar to organic in that it does not permit hormones or antibiotic use.

It does, however, permit conventional feed and does not need organic certification to operate.

Is the whole store organic?

Is the whole store organic?

The Big Carrot is Ontario's 1st Certified Organic Retailer. All of our produce is 100% Certified Organic with the exception of some wild crafted items. Our Vegetarian Deli is the 1st in Canada to offer over 50 daily in-house certified organic dishes, baked goods and desserts daily. Our Juice Bar is also certified Organic. A majority of our bulk items are organic and are labeled accordingly. We require certification letters from all of our manufacturers to ensure quality.

Our staff are trained in organic food handling and we are audited annually by a third party certifier.

Please see our organic standard page for more information.

How do I apply for a job?

How do I apply for a job?

All our job openings are posted on our Work With Us link.

Is your store accessible?

Is your store accessible?

Yes, from the parking space to our front door, we have wide aisles and have a wheelchair accessible restroom.

Do you have a sit down restaurant?

Do you have a sit down restaurant?

Our Vegetarian Deli has a seating area that accommodates approximately 20 people. The Organic Juice Bar has limited seating for about 10. We do not provide table service or take reservations.

Do you accept the T.V.A. card?

Do you accept the T.V.A. card?

We only accept Toronto Vegetarian Association cards on weighted items and soup in the Vegetarian Deli.

What forms of payment do you accept?

What forms of payment do you accept?

We accept Cash, Debit Cards, Mastercard and Visa. We also provide an in-store ATM.  We do not accept personal or business cheques of any kind.

Do you offer case/volume discounts on products?

Do you offer case/volume discounts on products?

Unopened cases in grocery, bulk and produce are applicable for a 10% discount with the exception of some items. We do not, however, sell at wholesale or to suppliers.

Do you deliver?

Do you deliver?

At this time we do not provide a delivery service.

Do you sell gift cards?

Do you sell gift cards?

Yes! We have Big Carrot gift cards available for any denomination over $10. Gift Card purchases can only be made in person at this time.

Do you have other locations?

Do you have other locations?

Although it is being considered in our future plans, the membership has decided to focus on one store for the time being.

We would like to thank all of our loyal customers who make the trip to our store.

How do I register for your classes?

How do I register for your classes?

Our Thursday night lectures are  free and registration is not required.  Our in house Cooking Classes do require registration. 

How do I register for a nutrition store tour?

How do I register for a nutrition store tour?

Our free store tours are available:

Monday - Friday 12:30pm to 6:30pm

Saturdays from 11:30am to 4:30pm

Sundays from 11:30am to 3:30pm

Book your store tour by calling 416-466-2129 or click here for more information.

Note:  This service pertains to in-store tours only.  We are unable to do telephone consults, however we are more than happy to answer quick questions by phone.  Store tours are not a substitute for a full private nutritional consultation. Nutritionists are not able to diagnose or sign forms or letters pertaining to the health of customers.  Please refer to our Dispensary if you need assistance with supplements or remedies.

I heard you have Naturopathic Doctors in your store? Is there a fee?

I heard you have Naturopathic Doctors in your store? Is there a fee?

Our Naturopaths and Holistic Doctors are happy to help fill prescriptions and provide information.

They are not allowed to conduct consultations, therefore, we do not charge a fee.

If you need further assistance, please contact them for a list of referrals to clinics in Toronto.

Do you supply referrals to natural health services?

Do you supply referrals to natural health services?

In some cases we can provide names and numbers, however, the Big Carrot does not endorse nor is responsible for any recommendations.

How do I apply for a donation or community support?

How do I apply for a donation or community support?

Please visit our Community Giving page for Donation guidelines.

Why don't you carry certain products? I can't find the one I used to buy.

Why don't you carry certain products? I can't find the one I used to buy.

If an ingredient does not adhere to our Standards we must discontinue the product without further notice.

Ingredient changes and new health information, may also force us to take certain items off our shelves.

U.S. labelling laws, costs and discrepancies in the Canadian guidelines can also influence our ability to continue receiving products.

Please contact the Department Managers or Customer Service for more information.

Online Store F.A.Q.s

How are purchases claimed?

How are purchases claimed?

Gift Card

To pick-up a gift card the recipient must bring the receipt that will be e-mailed to you, to our customer service desk with government issued ID. The name on the ID must match the recipient’s name on the receipt.

The card will be available for pickup 24 hours after the online purchase.

Cooking Classes

Bring your receipt on the evening of your class and present it to our customer service desk.

If the cooking class is a gift, please forward a copy of the receipt to the recipient.

What is the procedure on the night of my cooking class?

What is the procedure on the night of my cooking class?

Cooking Classes

Bring your receipt on the evening of your class and present it to our customer service desk.

If the cooking class is a gift, please forward a copy of the receipt to the recipient.

Instructions are on the receipt as well.

Check your class start time and arrive 5-10 minutes before. We can reimburse you for parking in our lot if you bring a portion of the ticket to customer service before the class.

Please wear close-toed shoes and bring an apron.

We will send a reminder the week before your class

Will I get a reminder about my cooking class?

Will I get a reminder about my cooking class?

Yes, we will e-mail you the week before your class.

What are the terms and conditions of the cooking classes?

What are the terms and conditions of the cooking classes?

All classes are limited to eight people so that you can enjoy preparing the dishes hands on and get the attention you may need. Recipes and fact sheets keep you informed throughout the course. Tasting is enjoyed during the class. Please bring your own apron, hand towel and reusable containers in case there are any leftover goodies to take home! Closed toe shoes are required to comply with our health & safety policies.

Single Evening Classes

We reserve the right to cancel or postpone classes with full reimbursement if class does not meet the minimum enrollment.

Cancellations within ten (10) days prior to the start of a class will result in a $35.00 (+HST) administration fee.

No refunds will be issued 24 hours prior to class start time. There are no make up classes for missed classes, however all recipes will be available. Classes are non transferable.

The Big Carrot is not responsible for any injury, loss or damage to persons or property during the class. Closed toe shoes are a requirement. Students are required to tie back loose or long hair. Please advise us of any food allergies and we will try to accommodate your needs. We are not a nut-free environment. Minors, ages 16-18 require parental consent.

Parking

The Big Carrot is happy to reimburse participants for the duration of the cooking class. Please make sure to park in the Carrot Common lot and purchase a ticket. We require the receipt section of your ticket at the Customer Service desk before the start of each class.

To cancel or arrange a refund please contact customer service 416-466-2129.

I want to order several gift cards for different people, how do I do this?

I want to order several gift cards for different people, how do I do this?

Gift card orders for multiple recipients must be ordered as separate transactions. Each recipient needs an invoice with their name on it to claim their gift card.

It is easiest if you have created an online account to efficiently order several gift cards.

What are the Gift Card Terms and Conditions?

What are the Gift Card Terms and Conditions?

Resale

The Big Carrot does not permit the resale of our gift cards.

Returns

Gift cards cannot be returned for cash or credit. The value must be redeemed in our store for product or services.

Risk of Loss

Gift cards must be treated as cash. If a gift card is lost or stolen it cannot be replaced.

Gift card purchases

Any additional cost exceeding the value of the gift card will be paid by the redeemer.

Promotional Use

Big Carrot gift cards cannot be used for any promotions, advertising or deals outside of The Big Carrot without prior consent.

Governing Law

These Terms and Conditions, the Gift Card and all transactions hereunder are subject to the laws of the Province of Ontario and the federal laws of the country of Canada.

Fraud

The Big Carrot holds the right to refuse any gift cards if suspected to be fraudulent. All attempts to defraud The Big Carrot will be reported to the appropriate authorities.

Shipping

At this time, gift cards are not shipped through the mail or by courier. Gift cards can only be picked up in-store by the purchaser or the recipient. The claimant must produce both the receipt of purchase and photo ID.

Come to the Big Carrot Natural Food Market!

 

Our hours of operation Juice Bar Summer Hours
Monday-Friday 9:00-9:00
Saturday 9:00-8:00
Sunday 10:00-6:00
Monday-Friday 8:30-8:00
Saturday 9:00-7:00
Sunday 10:00-6:00

Store Hour During Taste of The Danforth

Friday and Saturday 9:00 - 5:00

Sunday 10:00 - 5:00

Give us a call 416-466-2129

The Big Carrot is located in the Carrot Common, 348 Danforth Ave. 3 Blocks east of Broadview Ave. or 1 block west of the Chester subway.

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Metered Parking is available on Danforth Ave. and in the Carrot Common parking lot.