FAQs

Store F.A.Q.s

What does certified organic mean?

Please refer to our organic page (link) and read a blog (link) about what it means to be certified organic.

Do you provide parking?

Danforth Community Market

There is metered parking behind the Danforth Community Market owned and operated by the Carrot Common. Issues with parking or tickets should be directed to The Carrot Common.

There is also a Green P parking lot across from Chester Station and limited street parking on Jackman Ave and Hurndale Ave.

Beach Community Market

There are 19 free parking spaces in the underground parking lot at the Beach Community Market. Access to the lot is in the alley behind the store off of Southwood Drive.

What is the Carrot Common?

The Carrot Common encompasses all the stores and businesses at addresses 320 and 348 Danforth.

We were the flagship store of the Carrot Common, one of many retailers in the Common. The building is privately owned by the Carrot Common Corporation.

How do I rent the seminar room or the green roof at The Carrot Common?

Information about The Carrot Common seminar room is available here

Information about The Carrot Green Roof is available here

Traditionally raised meat compared to certified organic meat

Traditionally raised meat is similar to organic in that it does not permit hormones or antibiotic use. It does, however, permit conventional feed and does not need organic certification to operate.

Is the whole store organic?

In 2009 The Big Carrot committed to organic by certifying all of it’s organic handling to the Canada Organic Standard.

All of our produce is certified organic with the exception of some wild crafted items. Our Carrot Kitchen creates delicious dishes daily, using only whole, fresh and mainly organic ingredients.  Our juice and smoothie bars are also certified organic. A majority of our bulk items are organic and are labeled accordingly. Our meat and seafood department is also certified to handle organic products.

Our staff are trained in organic food handling, we require certification letters from all of our manufacturers to ensure quality and we are audited annually by a third party certifier.

Please see our organic standard page for more information.

How do I apply for a job?

All our job openings are posted on our Work With Us link.

Are your stores accessible?

Yes, we have accessible parking spaces, entrances and washrooms. The juice bar at the Danforth Community Market is not fully accessible but it is at street level and our staff are trained to assist you if you need help entering the space.

Do you have a sit-down restaurant?

Our Carrot Kitchen, juice and smoothie bars are predominantly grab & go. We have limited indoor seating at The Danforth Community Market. There is outdoor seating at both locations in the warmer months and The Carrot Green roof at our Danforth location is a lovely place to enjoy a meal or drink!

What food do you offer in the Carrot Kitchen?

We have a variety of dishes to cater to many diets.

Danforth Community Market

Hot and cold food bar with many vegan and vegetarian options. Burrito and taco bar. Grab & go sandwiches, meals, soup, salads, snacks and rotisserie chicken.

Beach Community Market

Hot meal combos with both vegetarian and meat options. Grab & go sandwiches, meals, soup, salads, snacks and rotisserie chicken.

Do you provide catering?

We do not offer a catering service at this time.

Do you accept the Toronto Vegetarian Association card?

We only accept Toronto Vegetarian Association (link) cards on weighted items and soup in the Carrot Kitchen.

What forms of payment do you accept?

We accept cash, debit, Mastercard and Visa. We also provide an in-store ATM.  We do not accept personal or business cheques of any kind.

Do you offer case/volume discounts on products?

Unopened cases in grocery, bulk and produce are applicable for a 10% discount with the exception of some items. Items already on sale receive a 5% discount. Cases of regular priced dairy and dairy alternatives receive a 5% discount.  We do not sell at wholesale or to suppliers.

Do you deliver?

We do not have a delivery service but you can order food from our Carrot Kitchen through Foodora.

Do you sell gift cards?

Yes! We have Big Carrot gift cards available for any denomination over $10. Gift Card purchases can only be made in person at this time.

Where are you located?

We have 2 locations in the G.T.A.

Danforth Community Market – 348 Danforth Ave

Steps from Chester subway station.

Beach Community Market – 125 Southwood Drive.

Accessible by Main St bus #64 or #502-503 Kingston Road streetcars

How do I register for your classes?

Our Thursday Evening Speaker Series is free and on a first come first served basis. You can find information about the Speaker Series on our web calendar.

How do I register for a nutrition store tour?
Nutrition tour hours vary at our stores. You can call 416-466-2129 for accurate hours and to book a tour.
Note:  This service pertains to in-store tours only.  We are unable to do telephone consults, however we are more than happy to answer quick questions by phone.  Store tours are not a substitute for a full private nutritional consultation. Nutritionists are not able to diagnose or sign forms or letters pertaining to the health of customers.  Please refer to our Dispensary if you need assistance with supplements or remedies.
Do you have naturopathic doctors on staff?

Yes, in our Wholistic Dispensary and Wellness Departments we do have naturopathic doctors on staff. They are available to fill prescriptions, answer basic questions about products and help you with product selection. They are not able diagnose or give full consultations.

How do I apply for a donation or sponsorship?

Please refer to THE NATURE OF GIVING page.

Why don’t you carry certain products? You discontinued a product I used to buy.

If product ingredients do not adhere to our standards we will not carry them. Ingredient changes and new health information, may also force us to take certain items off our shelves. U.S. labelling laws, costs and discrepancies in the Canadian guidelines can also influence our ability to continue receiving products. Please contact the Department Managers or Customer Service for more information.

When are your meat and bread deliveries?

Deliveries to the store can fluctuate. We always recommend calling ahead if you want a specific item. Items can be set aside for pick-up if you call to make arrangements.

How do I register my rewards card?

You can register your new rewards card hereWe do require an e-mail address to register your card. You must fully register your card to redeem your points. If you lose your rewards card, contact shoppers@thebigcarrot.ca

Why do you charge for plastic bags?

We charge for plastic bags as a way to encourage people to bring their own bags in order to help reduce plastic waste. We also reward customers who bring their own bags by giving them 2000 rewards points for every bag they bring and fill with groceries.

Can I bring my own containers to your store?

Yes, we encourage you to bring your own containers as long as they are clean and dry!

Coffee cup – 10c discount

1 litre juice bottle – 35c discount

Lunch container – 25c discount (must be weighed in advance)

Bulk container – 25c discount (must be weighed in advance)

Standard mason jars can be refilled with our soup

Why don’t you carry single use plastic water bottles?

In 2018 we phased out single use water bottles, 2 litres and under from our stores. We offer free filtered water from dispensers so you can fill your own bottle. We recognize that reducing plastic is necessary but a challenge for our industry. This was an obvious place to start while we work with our industry partners to find other solutions to reduce waste.