Join our Rewards Program

10x Points Day and Seniors Day have resumed. In-store pickup and Delivery orders are excluded.

Reusable bags are now allowed. Bags must be clean, kept in the grocery cart and packed by customers to avoid contamination of the cash counter. No buggies are allowed in-store at this time. They can be left in the designated area outside the store. BYO-Bag reward points and 20 cent biodegradable bag charge have been reinstated.  Thank you for your understanding.

Welcome to the Big Carrot Rewards Program!!

Cards are available for pick-up in-store at customer service or from your cashier.

Create your account by registering your card and filling out the form. Activation of your account will occur the next day.

You can check your points balance on the bottom of your cash receipt or track your points online (points will appear online 24 hours after the purchase).

Once you collect 200,000 points your receipt will remind you that you can either redeem your points or continue collecting!


Get started by creating your account!

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Earn points for every penny you spend with us in every department (before taxes)

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Points totals over 200,000 can be redeemed for $10.00 off your next purchase
200,000 points = $10.00

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Earn extra points when you Bring Your Own Bags. Each reusable bag you fill is worth 500 reward points.

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Maximize Your Savings

10x Your Points

Shop on the second Monday of every month and you will receive 10x your customer rewards points.

BYO & Save

BYO incentives – These simple habits will have the greatest impact on reducing the waste we produce.

Grocery bag 500 rewards points for every reusable grocery bag you fill
Lunch container

.25c discount on your meal from the Carrot Kitchen when you BYO-container

*must be weighed first by a cashier and be clean

Please note this program is on hold due to Covid-19.

Bulk container

.25c discount on your bulk purchases when you BYO-container

*must be weighed first and be clean, does not include reusable bags

Coffee or drink cup

.10c discount on your coffee or drink at our juice bars when you BYO-cup

.35c discount on any 1-litre bottle you refill.

*must be clean

Please note this program is on hold due to Covid-19.

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Senior’s Day

Shop on the last Wednesday of every month and receive 10% off your purchases. This program is available to customers 65 years and older.

Simply show your cashier a piece of ID with your date of birth and you will receive a Senior’s Day sticker to apply to your Big Carrot rewards card for proof of age. OR you can show your ID every Senior’s Day if you don’t carry a rewards card.

Note: 10% off all purchases excluding sale items, reduced items and a handful of items in the store that are not part of the program.

This program starts March 27, 2019.

Rules and Regulations

This card identifies the holder as a member of The Big Carrot Rewards Program which accepts the rules and regulations of the program.

This is not a credit card. Points cannot be redeemed for cash. The Big Carrot Natural Food Market has the right to change or modify the program.

Every penny spent before taxes is the equivalent of one point. Once you collect 200,000 points you can redeem them for $10.00 off your grocery bill or continue to collect more points.

You can receive 500 points for every reusable bag you fill with purchases. This excludes cardboard boxes, purses and produce bags.

Gift cards, event tickets, mail outs and orders over the phone are exempt from point collection.

As stated in our Privacy Policy, at no time will we ever sell or share your personal information. We collect your data for our own marketing and business development purposes.

The Big Carrot Rewards card and all points collected remain the sole property of The Big Carrot Natural Food Market and may be revoked at any time by The Big Carrot Natural Food Market in its sole discretion.

Lost card?

No problem. Contact [email protected] for a replacement card.

Register your phone number!

You can collect points without your card by using your phone number at check-out.  You must register your phone number to use this function. We cannot add points to accounts manually after a transaction is complete.

Secure Site

Our Customer Rewards web pages are fully secure with https: links. This allows secure communication over a computer network and keeps your personal information safe.

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