Revised Mask Policy

Revised Mask Policy RevisedMaskPolicy scaled

Dear Community,

Please know that The Big Carrot is doing everything it can to appropriately balance the health and safety of its employees and customers with the needs of individuals who require accommodations.

The revised mask policy stems from the accumulated concerns, over the last year, expressed by our staff and customers regarding mask-less shoppers. We feel that these concerns are more than valid and reasonable especially in light of the new coronavirus variants. As such, we feel morally and socially obligated to protect our community at large and its most vulnerable members.

Under the Occupational Health and Safety Act (OHSA), the Big Carrot has an obligation to ensure the health and safety of its employees and all of its customers. As such, we have always looked to adhere to the most current public health advice and direction on preventing the spread of COVID-19. Wearing a mask or a face covering is a means of source control.  Allowing individuals to walk around the store without these measures puts our employees and other customers at a greater risk of transmission.

We acknowledge that some of our customers are unable to wear a mask or face covering for medical reasons and we honour our duty to accommodate these individuals as stated in the Ontario Human Rights Commission (OHRC). Please note that our policy is non-discriminatory. Our accommodations include free curbside pickup and the option of delivery through our Online Market. While delivery is not free, it is also a value-added service. The OHRC plainly states that it is our duty to provide these types of accommodations so that all members of the community can have access to our products and services.

If you’d like to read more about the OHRC’s position and how our current policy reflects it, please view the link below:’s-human-rights-code-–-questions-and-answers.

We will continue to work hard to remain flexible and support our shoppers who need accommodations.  If you have additional questions, concerns or suggestions, we invite you to share them at [email protected] However, we are not in a position to bargain or negotiate changing our policy. 

Thank you for understanding. We’re In this Together!

The Big Carrot Team

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