Work with Us

The Big Carrot Natural Food Market is a great place to work and grow. We understand that our employees ultimately make us who we are. We strive to employ passionate and engaged individuals from diverse backgrounds who through their passion and character bring our vision, food, and community closer together.

All our most current job openings are listed below. Simply click on APPLY NOW to attach your resume and cover letter

We would like to thank you for choosing The Big Carrot. Please remember only qualified candidates will be contacted for an interview.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Temporary Part-time Customer Service Representative (3 months, up to 24 hours/week) Danforth

Job Summary:

The primary function of the Customer Service Representative is to provide overall frontline customer care, through clear communication with customers, staff, and department managers. The role requires effectively delivering one-to-one and group information either in a preventative or a service capacity, and to achieve and maintain the highest level of customer satisfaction.

Responsibilities:

  • Excellent customer care aptitude in all avenues of customer interaction.
  • Research and update customer handout sheets.
  • Process customer requests i.e cooking class enrollment, mail outs, nutritional store tours (refer to department training binder.)
  • Various cashier duties: keying in or scanning the price of merchandise, receiving payments, bagging productivity
  • Receive, stock, and face appliances/department products.
  • Follow opening, closing, and cleaning procedures.
  • Facilitate and support the roles of the Department Manager and Head Nutritionist.
  • Completes all tasks as indicated by Department Manager, Head Nutritionists, and Standards Coordinator as required to fill the needs of the job.
  • Identify and offer accessibility customer service assistance to anyone entering the building that has a visible disability. Involves retrieving desired items or providing personal shopping assistance.
  • Responsibilities may include any additional job-related duties as required by the Store Manager

 

Skills, Knowledge and Experience:

  • Teamwork skills demonstrated from past work experience an asset.
  • Good interpersonal, communication, and social skills.
  • Previous experience working with processing cash, debit and credit transactions an asset
  • Minimum of 2 years previous customer service experience or working one-on-one with the public is an asset.
  • Must be available evenings and weekends
    •  

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview. 

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Part-time Body Care Consultant (16 to 24 hours/week) Danforth

Job Summary:

The role of the Body Care Consultant / CSR is to provide excellent customer service, maintain the appearance of the sales floor, and contribute to a positive and productive working / shopping environment.

Responsibilities:

  • Approach customers and provide confident, friendly, and informative customer service 
  • Accurately and quickly ring through purchases 
  • Prioritize and carry out tasks on daily To Do lists 
  • Stocking and receiving when necessary as per departmental policy and procedures 
  • Attend trainings and keep up-to-date on product knowledge 
  • Attend staff meeting and keep up-to-date on department changes 
  • Observe all policies and procedures concerning the store operations, Body Care department, and health & safety 
  • Adheres to and enforces the operational store policies and procedures, health & safety policies and procedures, the Occupational Health and Safety Act, and Standards Compliance procedures. 
  • Any other duties as required by the manager or the supervisor on duty

 

Skills, Knowledge and Experience:

  • Previous customer service / retail experience 
  • Previous experience working in a natural health retail environment an asset 
  • Knowledge of body care and/or cosmetic products in the natural health industry.
  • Experience in working with make-up, hair care, essential oils and/or other esthetic fields is an asset
  • Ability to communicate effectively within the department
  • Ability to work and collaborate with other employees and management, as well as being able to work independently
  • Demonstrate good work ethic and initiative, contributing to a supportive and friendly work environment
  • Flexibility of schedule (weekends)
  •  
    •  

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview. 

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Full-time Production Cook (33 to 37.5 hours/week) Southwood

Job Summary:

The primary function of the Production Cook is to use the knowledge and skills required to prep, cook, and store vegetarian and non-vegetarian food. Such skills include being proficiently able to utilize a wide range of kitchen tools including, but not limited to, proper knife handling.

 

Responsibilities:

  • Follows designated methods and policies and procedures including, but not limited to, safe food handling and organic compliance standards for food preparation, storage, and serving of vegetarian dishes and dishes containing meat.
  • Uses and maintains all kitchen equipment safely and appropriately and maintains a clean and safe work area as per policy and procedures.
  • Provides excellent customer service when in contact with customers or other staff.
  • Performs all other related job duties as required by the Food Service Managers and Supervisors.
  • Attends all required Organic Compliance trainings and follows designated protocols
  • In the event that compliance of organic standards procedures cannot be met, notifies manager/supervisor or Standards Coordinator.
  • All other responsibilities related to organic compliance that are recommended by the Standards Coordinator with the support of the General Manager and/or Store Manager

 

Skills, Knowledge and Experience:

  • 1 year kitchen experience
  • Professional communication skills are required.
  • Ability to take direction and work in a team environment.
  • Ability to work calmly and effectively under pressure.
  • Ability to efficiently utilize time management skills in a multi-tasking environment
  • Must have a flexible schedule that includes evenings and weekends
  •  

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview. 

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Full-time Production Cook (33 to 37.5 hours/week) Danforth

Job Summary:

The primary function of the Production Cook is to use the knowledge and skills required to prep, cook, and store vegetarian and non-vegetarian food. Such skills include being proficiently able to utilize a wide range of kitchen tools including, but not limited to, proper knife handling.

 

Responsibilities:

  • Follows designated methods and policies and procedures including, but not limited to, safe food handling and organic compliance standards for food preparation, storage, and serving of vegetarian dishes and dishes containing meat.
  • Uses and maintains all kitchen equipment safely and appropriately and maintains a clean and safe work area as per policy and procedures.
  • Provides excellent customer service when in contact with customers or other staff.
  • Performs all other related job duties as required by the Food Service Managers and Supervisors.
  • Attends all required Organic Compliance trainings and follows designated protocols
  • In the event that compliance of organic standards procedures cannot be met, notifies manager/supervisor or Standards Coordinator.
  • All other responsibilities related to organic compliance that are recommended by the Standards Coordinator with the support of the General Manager and/or Store Manager

 

Skills, Knowledge and Experience:

  • 1 year kitchen experience
  • Professional communication skills are required.
  • Ability to take direction and work in a team environment.
  • Ability to work calmly and effectively under pressure.
  • Ability to efficiently utilize time management skills in a multi-tasking environment
  • Must have a flexible schedule that includes evenings and weekends
  •  

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview. 

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Full-time Warehouse Shipper/Receiver (33 to 37.5 hours/week)

Job Summary:

The Warehouse Shipper / Receiver plays an integral role in the function of The Big Carrot Warehouse with special regard to the busiest operational times during the week. The Receiver insures accuracy of shipments, proper storage of materials, maintenance of inventory logs, and preparing merchandise for shipment, all while working safely within operational and health & safety policies and procedures.

 

Responsibilities:

  • Receives and verifies accuracy of incoming shipments.
  • Sorts and places materials on racks, shelves, or in pallets according to predetermined sequence such as size, type, style, product code, etc. Marks materials with identifying information if applicable.
  •  Prepares merchandise for shipment, such as building stable pallets of picked product 
  • Maintains accurate inventory records through the use of a manual and/or computerized inventory system.
  • Send and receive emails (e.g. when receiving emails regarding warehouse orders from store managers)
  • Informs manager when equipment and / or machinery needs servicing.
  • Utilizes material handling equipment, such as forklifts.
  • Maintain accurate inventory count, perform ‘end of day’ inventory count and submit reports to management.
  • Assist with the delivery of cargo if necessary.
  • Assists with truck-loading. 
  • Occasional driving of the warehouse van.
  • Keyholder responsible for occasionally opening and securely closing the warehouse
  • Adhere to all company policies & procedures and health & safety policies when the above responsibilities are performed
  • All other job-related tasks deemed necessary by the Warehouse Manager.

 

Skills, Knowledge and Experience:

  • High school diploma an asset but not a requirement.
  • Ability to work independently and thoroughly
  • Flexibility of schedule.
  • Valid driving licence.
  • Basic computer knowledge, including using email and Excel spreadsheet.
  • Previous experience of working with pump truck and towmotor an asset.
  •  
  •  

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview. 

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Part-time Customer Service Representative (CSR) / Nutritionist (16 to 24 hours/week) Southwood

Job Summary:

The primary function of the Customer Service Representative / Nutritionist is to provide overall frontline customer care, through clear communication with customers, staff, and department managers. The role requires effectively delivering one-to-one and group information either in a preventative or a service capacity, and to achieve and maintain the highest level of customer satisfaction.

 

CSR/Cash Responsibilities

  • Excellent customer care aptitude in all avenues of customer interaction.
  • Research and update customer handout sheets.
  • Process customer requests i.e cooking class enrollment, mail outs, nutritional store tours (refer to department training binder.)
  • Various cashier duties: keying in or scanning the price of merchandise, receiving payments, bagging productivity
  • Receive, stock, and face appliances/department products.
  • Follow opening, closing, and cleaning procedures.
  • Facilitate and support the roles of the Department Manager and Head Nutritionist.
  • Completes all tasks as indicated by Department Manager, Head Nutritionists, and Standards Coordinator as required to fill the needs of the job.
  • Identify and offer accessibility customer service assistance to anyone entering the building that has a visible disability. Involves retrieving desired items or providing personal shopping assistance.

 

Nutritionist Responsibilities

  • Researching how the body’s functions are affected by nutrient supply, examining the process of nourishment, and the association between diet, disease and health.
  • Well-versed in current products, trends, and food issues as well as the store’s active projects and ongoing standards initiatives.
  • Investigating the relationship between genes and nutrients, studying how diet affects metabolism.
  • Providing health and wellness advice and promoting healthy eating and lifestyle.
  • Involvement in outreach projects in collaboration with the PR in the Marketing department.
  • Advising on specific diets and dietary needs.
  • Educating customers about nutrition.
  • Working as part of a multi-disciplinary team/supporting the work of other healthcare professionals (NDs, Herbalists).
  • Host store tours regarding specific and general food related or store topic.
  • Responsibilities may include any additional job-related duties as required by the Front End Manager

 

Skills, Knowledge and Experience:

  • A degree in Holistic Nutrition from an accredited institution is required
  • Minimum of 2 years previous customer service experience or working one-on-one with the public is an asset.
  • Training, knowledge, and awareness of Canadian organic standards, genetically engineered foods and food security is an asset.
  • Teamwork skills demonstrated from past work experience an asset.
  • Good interpersonal, communication, and social skills.
  • Previous experience working with processing cash, debit and credit transactions an asset
  •  

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview. 

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Part-time Cashier (16 to 24 hours/week) Southwood

Job Summary:

The primary function of the cashier is to provide overall exceptional customer service for the Big Carrot by facilitating a pleasant shopping experience while processing transactions of customer purchases.

 

Responsibilities

  • Provide excellent customer service by interacting with customers in a friendly, familiar and efficient manner.
  • Perform all transactions as accurately as possible, keeping debit and credit receipts neatly placed in the sections provided. 
  • Ensure manufacturer’s coupons are examined and processed accurately.
  • Process refunds as per Cash Department best practices.
  • Bag groceries neatly and efficiently if required.
  • Prior to starting shift ,when possible, check for new products daily (especially in the Produce Department).
  • Notify supervisor of any customer complaints and concerns, price discrepancies,  and equipment problems and/or tech issues that arise.
  • Update lost grocery file as necessary.
  • Return product and bottles to designated shelves when required.  
  • Direct customers to Customer Service for returns, complaints, and other situations that warrant longer explanations unrelated to the cash front.
  • Assist other cashiers when free and as needed.
  • Arrive for the start of shift on time and ready to work. Remember to give yourself a few minutes to get settled and look over product skus and codes.
  • Make sure to follow posted schedules unless otherwise advised.
  • Perform closing duties which can vary from trash disposal to general tidy up as directed by a Cash Supervisor.
  • Observe the policies and procedures regarding store operations and the health and safety policy.
  • All other duties as required by the department manager.

 

Skills, Knowledge and Experience:

  • No previous education required
  • Previous experience working with processing cash, debit and credit transactions an asset
  • Enjoys working with customers and the public
  • Attention to detail
  • Remaining attentive, focused, and calm in an often busy environment
  • Ability to prioritize workload
  • Flexibility of schedule (weekends and evenings)
  •  

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview. 

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Full-time Cashier/Curbside Staff (33 to 37.5 hours/week) Danforth

Job Summary:

Cashier

Provide overall exceptional customer service for the Big Carrot by facilitating a pleasant shopping experience while processing transactions of customer purchases. 

Curbside Picker

Efficiently pack organic produce and groceries according to customers’ online orders by carefully selecting products throughout the store. Excellent customer service is provided at all times when communicating with online customers. Other responsibilities consist of weighing, sorting, checking quality of produce and tidying up. 

 

Responsibilities

  • Observe the policies and procedures regarding store operations and the health and safety policy.
  • All other duties as required by the department manager.

Cashier Responsibilities

  • Provide excellent customer service by interacting with customers in a friendly, familiar and efficient manner.
  • Perform all transactions as accurately as possible, keeping debit and credit receipts neatly placed in the sections provided. 
  • Ensure manufacturer’s coupons are examined and processed accurately.
  • Process refunds as per Cash Department best practices.
  • Bag groceries neatly and efficiently if required.
  • Prior to starting shift ,when possible, check for new products daily (especially in the Produce Department).
  • Notify supervisor of any customer complaints and concerns, price discrepancies,  and equipment problems and/or tech issues that arise.
  • Update lost grocery file as necessary.
  • Return product and bottles to designated shelves when required.  
  • Direct customers to Customer Service for returns, complaints, and other situations that warrant longer explanation unrelated to the cash front.
  • Assist other cashiers when free and as needed.
  • Arrive for the start of shift on time and ready to work. Remember to give yourself a few minutes to get settled and look over product skus and codes.
  • Make sure to follow posted schedules unless otherwise advised.
  • Perform closing duties which can vary from trash disposal to general tidy up as directed by a Cash Supervisor.

 

Curbside Staff Responsibilities

  • Offers prompt and polite customer service to all customers when communicating online or over the phone. 
  • Handling customer questions and concerns in a friendly and informative matter to the best of his or her ability 
  • Fulfillment of online grocery orders and if necessary finding substitutes for non-stock items 
  • In-store shopping – selecting quality products 
  • Pack and prepare purchases prior to customer pick-up or delivery 
  • Ensure customer orders are accurate, complete and ready for pick-up before set deadline 
  • Effectively handle the POS to process customer payments (debit/credit/gift cards) 
  • Maintain pricing updates for the online store on a daily basis when required 
  • Maintain a clean and neat workspace 
  • Inform Department Supervisors and/or Manager of any price discrepancies

 

Skills, Knowledge and Experience:

  • No previous education required
  • Previous experience working with processing cash, debit and credit transactions an asset
  • Excellent product knowledge and attention to detail
  • Efficiency while demonstrating a care and concern for customer shopping as if they were shopping for their own families
  • Previous retail, grocery, and/or customer service experience an asset
  • Strong work ethic, shows initiative and the motivation to complete work assignments
  • Punctuality – arriving to work on time and completing assigned shifts
  • Enjoys working with customers and the public
  • Attention to detail
  • Remaining attentive, focused, and calm in an often busy environment
  • Ability to prioritize workload
  • Flexibility of schedule (weekends and evenings)
  •  

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview. 

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Part-time Meat Wrapper (16 to 24 hours/week) Danforth and Southwood

Job Summary:

The Meat Wrapper is responsible for receiving and processing product and coordinating the appropriate flow of stock onto the floor. Staff are also responsible for providing excellent customer service and maintaining a clean and comfortable store environment.

Responsibilities

  • The meat wrapper is responsible for receiving, storing, wrapping, weighing, pricing, and rotation of meat department products which include pre-packaged deli and frozen items.
  • Delivers excellent, friendly, customer service and product knowledge to customers.
  • Maintains a clean, neat and organized workplace and shelf/display space with appropriate labelling.
  • Involves working in both coolers and freezers; temperature extremes in working environment.
  • Involves moving or lifting objects of various weights (up to 50lbs) and sizes.
  • Involves standing for extended periods of time.
  • Exposure to sharp objects, large machinery. 
  • Adheres to all operational, health & safety, and organic compliance policies and procedures when the above responsibilities are performed.
  • At the Southwood location, if the Meat Wrapper is done with all Meat Department-related responsibilities they will help other departments with job-related tasks as directed by the Store or Department Managers if there is any down time and that they should check with those managers before taking a break.
  • Any other job-related tasks as required by the Meat Department Manager.

 

Skills, Knowledge and Experience:

  • No previous education required
  • Previous meat room and customer service experience an asset.
  • Must have a flexible schedule that includes evenings and weekends.
  • Positive customer service attitude.
  • Dexterity to lift and maneuver loads of up to 50 lbs.
  • Ability to work in closed quarters and perform repetitive tasks in varying environmental conditions.
  • Must wear CSA-approved steel toed shoes while on duty.
  •  

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview. 

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Part-time Grocery Stocker (up to 32 hours/week) Southwood

Job Summary:

The primary function of the Grocery Stocker is to coordinate the flow of stock onto the floor, ensure that stock is rotated, expiry dates checked, and general stocking of the Grocery Department. Note that this includes the Fridge and Freezer section and Bread section of the Grocery Department. Excellent customer service is provided at all times when on the sales floor or over the telephone.

Responsibilities

  • Offers prompt and polite customer service to all customers of the Grocery Department when on the floor or over the phone.
  • Handling customer questions and concerns in a friendly and informative matter to the best of his or her ability 
  • Knowing which resource (person or department) can assist with a customer if it is beyond the stocker’s scope of knowledge, and kindly directing them to that resource.
  • Coordinate the flow of stock from the back store room onto the shelves on the sales floor
  • Maintain clean, neat, and labelled shelves
  • Pulls and rotates product, taking into account expiry dates and changing labels
  • Awareness of spatial orientation on the floor to allow ease of customer traffic in the aisles
  • Inform Grocery Supervisors and/or Manager of any price discrepancies
  • Ensure price tags are correctly displaying information, such as name, price, sale price.
  • Merchandise items with efficient space usage.
  • Keyholder with security codes responsible for securely closing the store
  • Operating the walkie stacker forklift if necessary
  • Wearing all necessary Personal Protective Equipment as required (e.g. CSA steel toed boots)
  • Adhere to all operational and health & safety policies and procedures when the above responsibilities are performed
  • All other tasks deemed necessary by the Produce and Grocery Manager.

 

Skills, Knowledge and Experience:

  • No previous education required
  • Previous retail, grocery, and/or customer service experience an asset
  • Strong work ethic, shows initiative and the motivation to complete work assignments
  • Punctuality – arriving to work on time and completing assigned shifts
  •  

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview. 

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Full-time Body Care Consultant (33 to 37.5 hours/week) Danforth

Job Summary:

The role of the Body Care Consultant / CSR is to provide excellent customer service, maintain the appearance of the sales floor, and contribute to a positive and productive working / shopping environment.

 

Responsibilities:

  • Approach customers and provide confident, friendly, and informative customer service 
  • Accurately and quickly ring through purchases 
  • Prioritize and carry out tasks on daily To Do lists 
  • Stocking and receiving when necessary as per departmental policy and procedures 
  • Attend trainings and keep up-to-date on product knowledge 
  • Attend staff meeting and keep up-to-date on department changes 
  • Observe all policies and procedures concerning the store operations, Body Care department, and health & safety 
  • Adheres to and enforces the operational store policies and procedures, health & safety policies and procedures, the Occupational Health and Safety Act, and Standards Compliance procedures. 
  • Any other duties as required by the manager or the supervisor on duty

 

Skills, Knowledge and Experience:

  • Previous customer service / retail experience 
  • Previous experience working in a natural health retail environment an asset 
  • Knowledge of body care and/or cosmetic products in the natural health industry.
  • Experience in working with make-up, hair care, essential oils and/or other esthetic fields is an asset
  • Ability to communicate effectively within the department
  • Ability to work and collaborate with other employees and management, as well as being able to work independently
  • Demonstrate good work ethic and initiative, contributing to a supportive and friendly work environment

 

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview. 

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

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