Job Summary:

The primary function of the Bulk staff is to maintain a well stocked and clean department, consistent levels of coverage and remain mindful of the general operating procedures of the department while providing great customer service.

Responsibilities:

• Offers prompt, informative and polite customer service to all customers when on the floor or over the phone.
• Coordinates the flow of stock from the back store room onto the shelves and into bins on the sales floor, pulling and rotating product according to expiry dates
• Maintains awareness of spatial orientation on the floor to allow ease of customer traffic in the aisles
• Maintain clean, neat, and appropriately labelled shelves (i.e. name of products, price, sale price, etc.)
• Communicates effectively with supervisors, fellow employees, and customers regarding special orders, product requests, and day-to-day briefs as per departmental methods and policies.
• Provide assistance in the Produce section when needed.
• Follows designated departmental methods and store policies and procedures including, but not limited to, Organic compliance standards for prioritizing, organizing and receiving orders, labelling, rotating and processing stock, storage, cleaning and waste removal.
• Provide excellent customer service (includes retrieving products for customers and ensuring customer questions or concerns are addressed).
• All other tasks deemed necessary by the Department Manager.

Skills, Knowledge and Experience:

• No previous education required
• Previous retail, grocery, and/or customer service experience an asset
• Strong work ethic, shows initiative and the motivation to complete work assignments
• Punctuality - arriving to work on time and completing assigned shifts
• Flexibility of schedule (weekends and evening)

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Full-time

Pay: $17.20 per hour

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Job Summary

The Wellness Assistant Manager supports the Body Care and Dispensary sections in managing daily operations, overseeing inventory and purchasing, coordinating team activities, and ensuring high standards of customer service. This position requires strong knowledge of natural health products, excellent organizational skills, and the ability to lead and collaborate with the team.

Job Duties

• Inventory & Purchasing
• Assist the Wellness Manager in actively seeking new, high-quality, unique body care products and reliable vendors that meet the Big Carrot’s product quality assurance standards (organic, local, non-GMO whenever possible).
• Maintain optimal stock levels and minimize out-of-stock situations.
• Oversee the creation and maintenance of ordering schedules with designated suppliers.
• Conduct inventory counts and manage order placements while adhering to budgetary guidelines.
• Monitor the arrival of new products, update POS systems, and communicate with staff on changes or special orders.
• Responsible for all product pricing and changes to the catalogue, ensuring the company offers competitive pricing; updates and maintains POS across store locations in conjunction with the Wellness Manager.
• Coordinate and broker Bodycare products for The Big Carrot monthly flyer in collaboration with advertising, ensuring product rebates are received for featured products.
• Customer Service & Sales Support
• Demonstrate, explain, and present supplements and body care products to customers.
• Handle customer special orders, returns, and complaints promptly.
• Oversee monthly flyer displays, ensuring promotional items are stocked and labeled appropriately.
• Address and resolve customer inquiries with a focus on product knowledge and departmental policies.
• Marketing & Brand Coordination
• Work closely with the Wellness Manager and the Marketing department to ensure accurate and timely information (pricing, images, etc.) is shared for print and digital advertising.
• Meet with brand representatives and brokers to maintain brand support, broker deals, and collaborate on promotions in conjunction with the Wellness Manager.
• Collaborate with other department managers to facilitate cross-departmental product promotions.
• Team & Communication
• Assist the Wellness Manager with the supervision and support of the Body Care Inventory Clerk ensuring efficient workflow and task completion.
• Assist in scheduling, training, and performance management of the team.
• Communicate effectively with Wellness Manager, Body Care Inventory Clerk and consultants considering their feedback on product selection, sales trends, and customer responses; the Wellness Manager will have the final say on new products, which must adhere to company standards.
• Foster a positive work environment that encourages teamwork and continuous learning.
• Budget & Financial Oversight
• Ensure departmental inventory and purchasing align with budgeted goals.
• Track and report on sales, promotions, and inventory turnover to the Wellness Manager.
• Analyze department performance metrics to identify areas for improvement in inventory management and customer engagement.
• Compliance & Safety
• Adhere to health & safety policies and procedures, including the Occupational Health and Safety Act.
• Ensure the team follows store policies, operational procedures, and safety regulations.
• Address any compliance issues promptly, following up with relevant documentation and training.
• Perform any other job-related and/or managerial tasks at the discretion of the Wellness Manager or Store Manager

Experience/Skills/Attributes Required:

• 3+ years of experience in the natural health products industry (supplements, body care).
• 2-4 years of relevant retail management experience.
• Knowledge of inventory management, purchasing, and sales support functions.
• Strong organizational skills and attention to detail; ability to manage multiple tasks effectively.
• Excellent interpersonal and customer service skills; able to resolve issues diplomatically.
• Demonstrated leadership qualities, fostering a collaborative and productive team environment.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Pay: From $39,500.00 per year

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Job Summary:

The primary function of the Store Manager is to ensure efficient operating procedures, accurate fiscal budgeting, and staff development of the location they oversee, while adhering to the strategic guidelines and objectives provided by the Operations Manager.

It is the Store Manager’s duty to ensure that the highest standards are achieved, and maintained in accordance with quality assurance policies as set out by the Operations Manager. Responsibility includes ensuring adherence to the organizations operating standards, operating procedures, policy manuals, and training programs as directed. The Store Manager is responsible to ensure all legal specifications are adhered to in line with The Big Carrot’s Health and Safety Policy.

The Store Manager oversees operations of the store ranging from merchandising, sales, customer service, staff development, other day-to-day functions, as well as budgeting in order to ensure the effective functioning of the store, achievement of financial goals and overall improvement, and enhancement of the location.

Major Responsibilities:

General Store Supervisory Responsibilities

• Responsible for the overall day-to-day operations of the store.
• Develop and implement a store strategic plans to support the Big Carrot’s mission and to improve sales, profitability and organizational growth.
• Develop customer relations programs and ensure on-going successful relationships with the community partners upon which the Big Carrot depends.
• Assist with and develop and maintain positive relationships with local food suppliers, Limited and other business partners associated with the store.
• Develop in store merchandising programs to support profitability goals.
• Keep current with local market and industry trends.
• Holds and directs managers meetings to propagate operations initiatives and foster an internal management team for the location.
• Oversight for store maintenance, and coordinating/leading projects within the store.
• Responds to and deals with customer complaints in a timely and professional manner indicative of the Big Carrot.
• Perform any other job-related duties at the discretion of the Operations Manager.

Human Resources and Staffing

• Provides oversight and guidance in the maintenance and handling of the hiring and termination process of the store in conjunction with The Big Carrot’s Human Resources Department. Ensures that the store is adequately staffed, within projected labour budgets.
• Operate within all Federal, Provincial, and Big Carrot policy, practice, procedure.
• Has a working knowledge of the Ontario Occupational Health and Safety Act.
• Is responsible for ensuring enforcement of health and safety policy throughout the store, ensuring compliance with occupational applicable laws.
• Ensures incidences of violence, harassment, and workplace injury are properly investigated.
• Plan and arrange staff training sessions and offsite training/education that are required to improve operations.
• Oversees, escalates and/or in collaboration with the Human Resource Department makes the final decision with regards to conflict resolution and grievance issues within the store.
• Oversees and ensures store-wide compliance with appropriate Human Rights legislation (i.e., Bill 168) within the store.

Budgeting

• The Store Manager develops and maintains an annual fiscally sound financial budget for the store they oversee, as directed by the Operations Manager (OM).
• Develops reasonable and achievable financial goals forecasted to increase store and department contribution margins.
• Works with department managers to set new productivity goals, forecast budgets, and increase profit margins.
• Frequently reviews sales data, production and activity reports, financial statements and other information to ensure financial goals are achieved.
• Finds ways to reduce operational costs and increase revenues.
• With the OM oversight and assistance turns recommendations into fiscally responsible, cost benefit analyzed, working models that take into account the stores standard operating procedures.

Maintenance:

• Oversees the budget/expense of maintenance related projects and requirements within the store, and ensures overall store cleanliness and appearance of the store.
• Oversees all in store maintenance and repair contracts (maintenance, repairs, etc.)

Education/Experience/Skills Required:

• College level Diploma in business related field and at least 3-5 years previous retail management experience.
• Excellent written and verbal communication and interpersonal skills to deal effectively with staff and outside contacts, write project reports, evaluate staff, answer telephone enquiries and support policy and practice by persuading, convincing and selling ideas.
• Proficiency in Microsoft office, Excel, PowerPoint, inventory software and analysis of date.
• Good analytical skills to evaluate programs and trends.
• Knowledge of Human Resource management, financial and budget management.
• Versatile skills required to perform a variety of functions such as managing staff, providing advice

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Pay: From $56,500.00 per year

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Job Summary:

The primary function of the Grocery Manager is to manage and supervise the entire Grocery Department staff by overseeing daily department operations and resolving personnel issues. The interim manager will be responsible for budgeting, buying, inventory, and maintaining sales targets of the Grocery Department.

Responsibilities

Management Duties:

• Oversees department staff supervision
• Responsible for implementing department schedule and any adjustments necessary
• Sets the employee break schedule for the department.
• Assigns, delegates and evaluates the work of department employees, ensures opening and closing department procedures are being adhered to
• Oversees the receiving and flow of stock onto the grocery floor
• Ensures that all Grocery equipment (ladders, forklift) is running efficiently and is safe; notifies the Operations Team of equipment malfunction. In conjunction with Supervisor and Receivers
• Attends Managers meetings, regularly confers with Operations Manager on a regular basis regarding the state of the department

Department Buyer and Merchandising Responsibilities

• Responsible for all department buying and pricing of products in the Grocery Department Daily and Weekly
• Oversees the inventory of stock levels for the Grocery Department as well as all product transfers, and product returns.
• Creates relationships with suppliers to ensure best buying practices
• Has thorough knowledge of products (checks for ingredients) suppliers, sources, and awareness of seasonal fluctuations and changes.
• Is familiar with the competition in the industry and their strategies (both health and conventional)
• Constantly researching and looking for new products to keep up with the growing trends in the industry, as well as demands of the customers. Works closely with Purchaser on this. Collaborative effort.
• Able to merchandise effectively throughout the department with product displays, end cap displays, and signage

Financial & Forecasting Management

• Has the ability to read and understand financial statements
• Budgets labour hours in line with sales and productivity targets.
• Study of previous years budget, and takes into consideration department gains and losses that occurred during the previous year.
• Maintains department profitability, making adjustments to the margin when necessary
• Keeps track of monthly sales, makes changes to adjust with regards to ordering and staffing.
• Tracks claims and credits sent up to the office

Customer Service

• Offers prompt and polite customer service to all customers of the Grocery Department when on the floor or over the phone.
• Responsible for department customer complaints, and solving customer conflicts when applicable.

Grocery Department General Labour Duties

• Responsibilities can include assisting customers, coordinating the flow of stock onto the floor, ensures that stock is rotated and dates checked, general stocking of the of grocery department
• Ready to take on any department responsibility that is required during the shift to ensure smooth operation of the Grocery Department

Supervisory Responsibilities: This position involves managing tasks and supervising other store associates in accordance with Big Carrot policies, practices, and procedures and applicable laws. Responsibilities may include:

• Interviewing, hiring and termination of employees with Operations Managers approval
• Oversees the training and orientations of any new staff member
• Review of department staff on an annual basis at the very minimum
• Directing, rewarding, disciplining staff, and resolving complaints
• Creates a positive environment amongst department employees, motivates staff to take responsibility and to make decisions based on experience

Skills, Knowledge and Experience:

• Relative management college level diploma
• 2-4 years of relevant retail management experience in a grocery setting
• 2-4 years of retail buying experience
• Has the experience and ability to read and understand financial statements
• Must be available evenings and weekends

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Full-time

Pay: From $56,500.00 per year

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Job Summary

The Grocery Receiver insures accuracy of shipments, proper storage of materials, and maintenance of inventory logs, all while working safely within operational and health & safety policies and procedures.

Responsibilities:

• Receives and verifies accuracy of incoming shipments.
• Sorts and places materials on racks, shelves, or in pallets according to predetermined sequence such as size, type, style, product code, etc. Marks materials with identifying information if applicable.
• Maintains accurate inventory records through the use of a manual and/or computerized inventory system.
• Informs manager when equipment and / or machinery needs servicing.

• Utilizes material handling equipment, such as forklifts.
• Maintain accurate inventory count, perform ‘end of day’ inventory count and submit reports to management.

• Adheres to all departmental and company policies & procedures and health & safety policies when the above responsibilities are performed
• All other tasks deemed necessary by the Grocery Manager.

Skills, Knowledge and Experience:

• Ability to work independently and thoroughly
• Basic computer knowledge, including using e-mail and Excel spreadsheet.
• Previous experience of working with pump trucks, tow motors and fork lifts.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Pay: $17.20 per hour

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Job Summary:

The primary function of the Human Resources Manager is to provide overall operational direction for the HR Department. The Manager will be responsible for the maintenance and enhancement of the Big Carrot’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. This is a temporary position covering a maternity leave, with an anticipated duration of 12 to 15 months. The successful candidate will ensure continuity and stability within the HR Department during this period, maintaining a high standard of support for both employees and management.

Major Responsibilities:

• Ensures compliance of all store policies and protocols, including but not limited to Health and Safety; creates and implements regular reviews, trainings and trainings schedules for optimal compliance.
• Ensures legal compliance by monitoring and implementing applicable human resource requirements; conducting investigations; maintaining records.
• Oversees the TBC Health and Safety Program; Develop and review operational and health & safety policies that are compliant with all statutory requirements; responds to inquiries regarding policies, procedures, and programs.
• Advises store and/or department managers in appropriate resolution of employee relation issues or progressive discipline; oversees and conducts investigations on potential violence and harassment situations; conducts or/advises on mediation and exit interviews.
• Oversees use and maintenance of the Human Resource Information System.
• Oversees and reviews the recruitment, selection and onboarding process of new employees; Oversees and manages TBC performance review program.
• Payroll Administration, verify employee hours and process their paychecks according to the company's pay schedule. Respond to any questions or concerns employees may have about their paychecks. Monitor payments issued to temporary employees.
• Development and review of the TBC Pay Equity Plan and wage compensation.
• Oversees the administration of TBC’s Group Health Benefits Plan and utilization of the Employee and Family Assistance Program (EFAP).
• Maintains company Human Resource records in conjunction with legal requirements and operational policy; maintains confidentiality of information with regards to Human Resource records and personnel information as required by law.
• Prepares and authorizes documents that may include employment letters / contracts, termination letters, releases, job descriptions.
• Develop or maintain relationships with suppliers or consulting firms for HR and/or benefits consulting and services; authorizes the use of their services.
• Responsible for HR department staff recruitment and dismissals, trainings, task delegation, communicating job expectations, evaluations, disciplinary actions, and scheduling
• Any other HR responsibilities as required by the Operations Manager.

Education/Experience Required

• College diploma required; Post secondary education with a focus in Human Resources Management, possessing the CHRP/ CHRL designation is required.
• 2-4 years of relevant management or HR experience.
• Excellent written and verbal communication skills.
• Experience in health and safety, pay equity, conflict resolution, policy, payroll and / or benefits administration is an asset.
• Strong computer and typing skills; literate in software that includes word processing, presentation, software, spreadsheets (e.g. MS Office, Google Drive apps).

Skills and Attributes Required:

• Administrative work, hiring, human resources management, performance management, communication processes, pay equity and wage compensation, working knowledge of the applicable laws and standards (Employment Standards Act, Occupational Health and Safety Act, Accessibility for Ontarians with Disabilities Act), organization, analytical skills, building relationships with employees and managers, unbiased in nature, coaching, influencing, and training.

IMPORTANT: Qualifications will be verified and references checks will be conducted.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Temporary

Contract length: 12 months

Pay: From $58,000.00 per year

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Job Summary:

The primary function of the Dishwasher and Prep Cook is to provide overall assistance and support in the general function and operation of the Kitchen. This includes essential knowledge and skills required to wash, clean, and store dishes, utensils, food preparation equipment, and food, as well as prepare ingredients for cooking. Proficiency in utilizing kitchen tools, including proper knife handling and cleaning procedures, is a key aspect of this role.

Responsibilities

Dishwasher

• Wash dishes, utensils, pots, pans and other kitchen equipment and ensure store cleanliness standards, using dishwasher or by hand.
• Food preparation if necessary: clean or prepare various food items for cooking or serving.
• Maintain a dry and clean floor surface through proper use of mops, squeegees, or scrubbing.
• Ensure that food is properly stored.
• Transfer supplies between storage or other departments and work areas, by hand or using a cart.
• Remove compost and garbage
• Performing kitchen maintenance; emptying the trash and washing dishes.
• Assist in time management including making sure there is adequate materials available for use.
• Transferring orders from produce as needed and putting the vegetable order away.
• Putting the dry goods away and straightening the dry goods shelves.
• Preparation kitchen as needed by peeling potatoes and chopping vegetables.
• Adhere to all operational, health & safety, and organic compliance policies and procedures when the above responsibilities are performed.
• Any other job-related tasks as required by the Food Service Manager or Store Manager.

Prep Cook

• Follows designated methods and policies and procedures including, but not limited to, organic compliance standards for food preparation, storage, serving and clean-up.
• Uses and maintains all kitchen equipment safely and appropriately and maintains a clean and safe work area as per policy and procedures.
• Provides excellent customer service when in contact with customers or other staff.
• Performs all other related job duties as required by the departmental manager.
• Attends all required Organic Compliance trainings and follows designated protocols
• In the event that compliance of organic standards procedures cannot be met, notifies manager/supervisor or Standards Coordinator.
• Any other job-related tasks as required by the Food Service Manager or Store Manager.

Skills, Knowledge and Experience:

• Kitchen experience an asset
• Professional communication skills are required
• Ability to take direction and work in a team environment.
• Ability to work calmly and effectively under pressure.
• To efficiently utilize time management skills in a multi-tasking environment

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Pay: $17.20 per hour

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