Job Summary:

The primary function of the Nutritionist is to provide overall frontline customer care, through clear communication with customers, staff, and department managers. The role requires effectively delivering one-to-one and group information either in a preventative or a service capacity, and to achieve and maintain the highest level of customer satisfaction.

Responsibilities:

CSR/Cash Responsibilities

• Excellent customer care aptitude in all avenues of customer interaction.
• Research and update customer handout sheets.
• Process customer requests i.e cooking class enrollment, mail outs, nutritional store tours (refer to department training binder.)
• Various cashier duties: keying in or scanning the price of merchandise, receiving payments, bagging productivity
• Receive, stock, and face appliances/department products.
• Follow opening, closing, and cleaning procedures.
• Facilitate and support the roles of the Department Manager and Head Nutritionist.
• Completes all tasks as indicated by Department Manager, Head Nutritionists, and Standards Coordinator as required to fill the needs of the job.
• Identify and offer accessibility customer service assistance to anyone entering the building that has a visible disability. Involves retrieving desired items or providing personal shopping assistance.

Nutritionist Responsibilities

• Researching how the body's functions are affected by nutrient supply, examining the process of nourishment, and the association between diet, disease and health.
• Well-versed in current products, trends, and food issues as well as the store’s active projects and ongoing standards initiatives.
• Investigating the relationship between genes and nutrients, studying how diet affects metabolism.
• Providing health and wellness advice and promoting healthy eating and lifestyle.
• Involvement in outreach projects in collaboration with the PR in the Marketing department.
• Advising on specific diets and dietary needs.
• Educating customers about nutrition.
• Working as part of a multi-disciplinary team/supporting the work of other healthcare professionals (NDs, Herbalists).
• Host store tours regarding specific and general food related or store topic.
• Responsibilities may include any additional job-related duties as required by the Front End/Wellness Manager

Skills, Knowledge and Experience:

• A degree in Holistic Nutrition from an accredited institution is required
• Minimum of 2 years previous customer service experience or working one-on-one with the public is an asset.
• Training, knowledge, and awareness of Canadian organic standards, genetically engineered foods and food security is an asset.
• Teamwork skills demonstrated from past work experience an asset.
• Good interpersonal, communication, and social skills.
• Previous experience working with processing cash, debit and credit transactions an asset

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Part-time

Education:

• DCS / DEC (preferred)

Experience:

• Customer service: 2 years (preferred)
• Holistic Nutrition: 1 year (preferred)

Work Location: In person

Pay: CA$18.15 per hour

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Job Summary:

The primary function of the Nutritionist is to provide overall frontline customer care, through clear communication with customers, staff, and department managers. The role requires effectively delivering one-to-one and group information either in a preventative or a service capacity, and to achieve and maintain the highest level of customer satisfaction.

Responsibilities:

CSR/Cash Responsibilities

• Excellent customer care aptitude in all avenues of customer interaction.
• Research and update customer handout sheets.
• Process customer requests i.e cooking class enrollment, mail outs, nutritional store tours (refer to department training binder.)
• Various cashier duties: keying in or scanning the price of merchandise, receiving payments, bagging productivity
• Receive, stock, and face appliances/department products.
• Follow opening, closing, and cleaning procedures.
• Facilitate and support the roles of the Department Manager and Head Nutritionist.
• Completes all tasks as indicated by Department Manager, Head Nutritionists, and Standards Coordinator as required to fill the needs of the job.
• Identify and offer accessibility customer service assistance to anyone entering the building that has a visible disability. Involves retrieving desired items or providing personal shopping assistance.

Nutritionist Responsibilities

• Researching how the body's functions are affected by nutrient supply, examining the process of nourishment, and the association between diet, disease and health.
• Well-versed in current products, trends, and food issues as well as the store’s active projects and ongoing standards initiatives.
• Investigating the relationship between genes and nutrients, studying how diet affects metabolism.
• Providing health and wellness advice and promoting healthy eating and lifestyle.
• Involvement in outreach projects in collaboration with the PR in the Marketing department.
• Advising on specific diets and dietary needs.
• Educating customers about nutrition.
• Working as part of a multi-disciplinary team/supporting the work of other healthcare professionals (NDs, Herbalists).
• Host store tours regarding specific and general food related or store topic.
• Responsibilities may include any additional job-related duties as required by the Front End/Wellness Manager

Skills, Knowledge and Experience:

• A degree in Holistic Nutrition from an accredited institution is required
• Minimum of 2 years previous customer service experience or working one-on-one with the public is an asset.
• Training, knowledge, and awareness of Canadian organic standards, genetically engineered foods and food security is an asset.
• Teamwork skills demonstrated from past work experience an asset.
• Good interpersonal, communication, and social skills.
• Previous experience working with processing cash, debit and credit transactions an asset

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Part-time

Education:

• DCS / DEC (preferred)

Experience:

• Customer service: 2 years (preferred)
• Holistic Nutrition: 1 year (preferred)

Work Location: In person

Pay: CA$18.15 per hour

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Job Summary

The primary function of the Wellness Supervisor (Dispensary & Body Care) is to provide overall day-to-day operational functionality of the Wellness section in support and in the absence of the Store Manger. The supervisor’s main priority is to oversee and manage the operations on the sales floor, and ensure a high level of customer service.

Job Duties

• Responsible for efficiencies within the department scheduling and planning, at the direction of the Store Manager.
• Provide a prompt, pleasant and educated customer service experience.
• Resolves customer service concerns that occur on a day-to-day basis.
• Makes observations and documents day-to-day running of the department and confers with the Store Manager on a regular basis regarding the state of the department.
• Given authority to be in a disciplinary role as per Big Carrot policy, at the discretion of the Store Manager.
• Maintains up-to-date and clear communication and professional relationships with other staff via all modes of communication (e.g. verbally, written staff log, etc.)
• Process point of sales transactions quickly, accurately and efficiently.
• Stock products and perform other required duties in times of low customer traffic
• Follow department cleanliness requirements.
• Inventory ordering responsibilities.
• Review and remove zero-selling items to optimize stock levels and improve product flow in the Body Care section.
• Collaborate with the Grocery Department to create additional space for grocery items as needed.
• Ensure shelves are faced up and maintained to a high standard to maximize product visibility and improve customer experience.
• Work closely with the Danforth Wellness Department Management team to coordinate ordering, plan and execute sales promotions, and identify strategies to boost sales.
• Customer service responsibilities as required in the department.
• Adheres to and enforces the operational store policies and procedures, health & safety policies and procedures, the Occupational Health and Safety Act, and Standards Compliance procedures.
• Perform any other job-related tasks as assigned by the Store Manager or Operations Manager

Experience/Skills/Attributes Required:

• Knowledge of supplements a requirement (e.g. general uses, relation to health conditions, brands)
• Certification or diploma in Nutrition / Wholistic Health (e.g. ND, Homeopathy, Herbalist, etc.) required
• 1+ year in supervisory position in retail / customer service
• Experience with inventory and product ordering an asset
• Customer service oriented attitude, leads by example.
• Organized, consistently follows through on commitments.
• Demonstrated ability to handle multiple demands.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Education:

• DCS / DEC (required)

Experience:

• Retail management: 1 year (preferred)
• Nutrition: 2 years (required)
• Wholistic Health: 2 years (required)
• Customer service: 1 year (preferred)
• Inventory management: 1 year (preferred)

Work Location: In person

Pay: CA$18.15 per hour

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Job Summary:

The primary function of the Baker is to provide overall proficiency and assistance in the production of baked goods while ensuring The Big Carrot’s adherence to organic, non-GMO standards.

Responsibilities:

• Assist with quality assurance and customer satisfaction by following preset formulations on a consistent basis to keep the quality and cost constant.
• Learns and adheres to the designated cooking / baking methods for consistently preparing the appropriate baked goods.
• Food preparation which includes but are not limited to, cleaning, chopping, peeling foods.
• Ensures proper storage method of food ingredients in their designated area and ensuring that they are rotated properly.
• Safely using kitchen equipment which includes, but are not limited to, dishwasher, oven, stove (gas top), knives, robot coupe, hand shredder, and small grader.
• In order to adhere to food health and safety standards, maintain a clean and safe work area and ensure proper cleaning of kitchen equipment.
• Work efficiently and effectively with other staff to uphold organic standards while producing the highest quality food items.
• Provide excellent customer service when in contact with customers or other staff.
• Understand and observe all policies & procedures concerning store operations and health & safety.
• Performs all other duties as required by the Food Services Manager and/or Store Manager.

Skills, Knowledge and Experience:

• Previous experience as a baker is an asset.
• Professional communication skills are required
• Ability to take direction and organize tasks
• Ability to work in a team environment and independently.
• To efficiently utilize time management skills in a multitasking environment
• Must be available to work early mornings and weekends

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Application question(s):

• Are you related to anyone currently employed at The Big Carrot?

Experience:

• Baking: 1 year (required)

Work Location: In person

Pay: CA$18.65 per hour

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Job Summary:

The Marketing Coordinator & Graphic Designer will play a key role in supporting the Marketing Department to ensure cohesive advertising and marketing campaigns. This position focuses on building the monthly flyer, promoting The Big Carrot brand, delivering captivating graphics for both digital and print materials, managing social media and website content, and assisting with internal and external communication efforts. The ideal candidate will be responsible for a blend of design work, content creation, marketing coordination, campaign execution and event support.

Responsibilities:

Monthly Flyer:

• Responsible for the design and creative execution of the monthly flyer, ensuring alignment with the brand's visual identity.
• Compile product details and product images, source stock photography and appropriate existing photography as needed.
• Work and collaborate effectively with suppliers such as food brands, CPG brands, printers, as well as internal departments.

Graphic Design:

• Create a variety of digital and print materials, including social media graphics, flyers, packaging, in-store signage, promotional banners, and website content.
• Design materials that align with The Big Carrot's values, ensuring brand consistency across all platforms.
• Manage flyer creation, print copy edits, data entry, and proofreading for both print and digital copies.

Social Media & Content Creation:

• Manage and maintain social media accounts, including Instagram; assist with content creation, planning, and scheduling posts.
• Occasionally film content for social media and other digital platforms.
• Respond to customer inquiries on social media and engage with the online community.
• Support e-commerce efforts with tasks like product photography, editing, and uploading products.

Marketing Coordination:

• Assist in planning and coordinating in-store events, product demos, and sampling programs.
• Maintain and organize the signage inventory, including in-store and specialty signage, making updates as needed.
• Collaborate with the marketing team to support various marketing strategies and campaigns, ensuring timely execution.

Administrative & Event Support:

• Attend marketing meetings, trade shows, and training seminars to share ideas, gather insights, and expand the network of contacts.
• Provide marketing support for in-store events and promotions.
• Maintain website content and ensure accuracy on third-party advertising platforms.

Other Duties:

• Perform any additional duties as required by the Marketing Manager.

Skills, Knowledge and Experience:

• College diploma or university degree in Marketing, Media, Graphic Design, or a related field.
• 1-2 years of experience in a marketing or graphic design role is considered an asset.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Canva.
• Familiarity with Microsoft Office Suite (PowerPoint, Word, Excel) and Google Suite.
• Experience with social media platforms and mobile/computer equipment for content creation.
• Strong organizational skills, attention to detail, and ability to work under tight deadlines.
• Excellent communication skills, with a creative mindset and problem-solving abilities.
• A team player who thrives in a fast-paced environment.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Full-time

Education:

• DCS / DEC (preferred)

Experience:

• Marketing: 1 year (preferred)
• Adobe Creative Suite: 1 year (preferred)
• Canva: 1 year (preferred)
• Graphic design: 1 year (preferred)

Work Location: In person

Pay: From CA$37,050.00 per year

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Job Summary:

The primary function of the IT Tech is to provide overall customer service through efficient assistance and support for installation and maintaining computer hardware, software and networks.

Major Responsibilities:

• Installing and maintaining the organization's computer hardware, software and networks.
• Supports the functioning and maintenance of our point of sales and inventory systems, discount and customer rewards programs, and telecommunication networks. 
• Assist Cash Department or Payroll Administrator with access to information.
• Supports the proper functioning of store-wide user workstations, software and peripherals.
• Keeping up-to-date on industry trends and innovations in order to support continuous growth of the company via updated tech systems and solutions. 
• All other duties as required by IT Specialist.

Skills, Knowledge and Experience:

• Degree or diploma in Computer Science or related job/life experience 
• One to 2 years of grocery or retail customer service background is an asset.
• Flexibility of schedule (non traditional work hours)

Working conditions include but are not limited to the following:

• May involve sitting for long periods of time.
• Office environment with many distractions.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Full-time

Work Location: In person

Pay: $19.00 per hour

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