Job Summary:

The primary function of the Human Resources Manager is to provide overall operational direction for the HR Department. The Manager will be responsible for the maintenance and enhancement of the Big Carrot’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. This is a temporary position covering a maternity leave, with an anticipated duration of 12 to 15 months. The successful candidate will ensure continuity and stability within the HR Department during this period, maintaining a high standard of support for both employees and management.

Major Responsibilities:

• Ensures compliance of all store policies and protocols, including but not limited to Health and Safety; creates and implements regular reviews, trainings and trainings schedules for optimal compliance.
• Ensures legal compliance by monitoring and implementing applicable human resource requirements; conducting investigations; maintaining records.
• Oversees the TBC Health and Safety Program; Develop and review operational and health & safety policies that are compliant with all statutory requirements; responds to inquiries regarding policies, procedures, and programs.
• Advises store and/or department managers in appropriate resolution of employee relation issues or progressive discipline; oversees and conducts investigations on potential violence and harassment situations; conducts or/advises on mediation and exit interviews.
• Oversees use and maintenance of the Human Resource Information System.
• Oversees and reviews the recruitment, selection and onboarding process of new employees; Oversees and manages TBC performance review program.
• Payroll Administration, verify employee hours and process their paychecks according to the company's pay schedule. Respond to any questions or concerns employees may have about their paychecks. Monitor payments issued to temporary employees.
• Development and review of the TBC Pay Equity Plan and wage compensation.
• Oversees the administration of TBC’s Group Health Benefits Plan and utilization of the Employee and Family Assistance Program (EFAP).
• Maintains company Human Resource records in conjunction with legal requirements and operational policy; maintains confidentiality of information with regards to Human Resource records and personnel information as required by law.
• Prepares and authorizes documents that may include employment letters / contracts, termination letters, releases, job descriptions.
• Develop or maintain relationships with suppliers or consulting firms for HR and/or benefits consulting and services; authorizes the use of their services.
• Responsible for HR department staff recruitment and dismissals, trainings, task delegation, communicating job expectations, evaluations, disciplinary actions, and scheduling
• Any other HR responsibilities as required by the Operations Manager.

Education/Experience Required

• College diploma required; Post secondary education with a focus in Human Resources Management, possessing the CHRP/ CHRL designation is required.
• 2-4 years of relevant management or HR experience.
• Excellent written and verbal communication skills.
• Experience in health and safety, pay equity, conflict resolution, policy, payroll and / or benefits administration is an asset.
• Strong computer and typing skills; literate in software that includes word processing, presentation, software, spreadsheets (e.g. MS Office, Google Drive apps).

Skills and Attributes Required:

• Administrative work, hiring, human resources management, performance management, communication processes, pay equity and wage compensation, working knowledge of the applicable laws and standards (Employment Standards Act, Occupational Health and Safety Act, Accessibility for Ontarians with Disabilities Act), organization, analytical skills, building relationships with employees and managers, unbiased in nature, coaching, influencing, and training.

IMPORTANT: Qualifications will be verified and references checks will be conducted.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Temporary

Contract length: 12 months

Pay: $58,000.00 per year

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Job Summary:

The primary function of the Production Cook is to use the knowledge and skills required to prep, cook, and store vegetarian and non-vegetarian food. Such skills include being proficiently able to utilize a wide range of kitchen tools including, but not limited to, proper knife handling.

Responsibilities:

• Follows designated methods and policies and procedures including, but not limited to, safe food handling and organic compliance standards for food preparation, storage, and serving of vegetarian dishes and dishes containing meat.
• Uses and maintains all kitchen equipment safely and appropriately and maintains a clean and safe work area as per policy and procedures.
• Provides excellent customer service when in contact with customers or other staff.
• Performs all other related job duties as required by the Food Service Managers and Supervisors.
• Attends all required Organic Compliance trainings and follows designated protocols
• In the event that compliance of organic standards procedures cannot be met, notifies manager/supervisor or Standards Coordinator.
• All other responsibilities related to organic compliance that are recommended by the Standards Coordinator with the support of the General Manager and/or Store Manager

Skills, Knowledge and Experience:

• 1 year kitchen experience
• Professional communication skills are required.
• Ability to take direction and work in a team environment.
• Ability to work calmly and effectively under pressure.
• Ability to efficiently utilize time management skills in a multi-tasking environment
• Must have a flexible schedule that includes evenings and weekends

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Full-time

Pay: $18.65 per hour

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Job Summary:

The primary function of the Grocery & Produce Department Supervisor is to provide overall day-to-day operational functionality of the Department in support and the absence of the Grocery & Produce Manager. The supervisor’s main priority is to oversee operations on and off the sales floor through the delegation and maintenance of staff responsibilities, and ensuring a clean and comfortable store environment and a high level of customer service.

Responsibilities:

At the discretion of and/or under the direction of the Grocery & Produce Manager duties may include, but are not limited to:

• Supervising and participating in, prioritizing and delegating tasks to ensure correct departmental receiving and organizing of orders, labeling, rotating and processing stock, storage, cleaning and waste removal.
• Oversees department staff supervision, task delegation, stock movement, equipment function and departmental cleanliness as per departmental and store policies and procedures.
• Makes observations and documents day-to-day running of the department and confers with the Department Manager on a regular basis regarding the state of the department.
• Coordinates the neat and orderly flow of grocery and produce stock from receiving and the back store room onto the shelves on the sales floor, pulling and rotating product according to expiry dates and changing labels, merchandise items appropriately, inventory management and ordering
• Offers prompt and courteous customer service, fields customer complaints, solves customer conflicts, and proactively determines customer needs.
• Creates a positive environment amongst department employees, motivates staff to take responsibility and to make decisions based on experience.
• Assists the cashiers on the tills when there is a high volume of customers.
• Maintains consistent communication with Community Engagement Manager on all matters as they relate to organic compliance (e.g. changes in supplier, new products, changes in cleaners, etc.)
• Understanding and adhering to all policies & procedures with regard to operations, organic compliance, and the Occupational Health & Safety Act for all tasks.
• May participate in training and performance evaluations of employees, or be allowed a disciplinary role as per Big Carrot policy, at the discretion of the department or store manager
• Works cooperatively and with a supportive attitude, taking initiative to identify and resolve problems to help find a solution; communicates any issues with the Manager and fellow employees effectively and positively.
• Assist Grocery & Produce Manager and Assistant Manager by handling basic orders, ensuring minimal updates and intervention are required.
• All other responsibilities related to organic compliance including training that are recommended by the Community Engagement Manager with the support of the Operations Manager and/or Store Manager
• Any other job-related tasks as required by the Grocery & Produce Manager.

Skills, Knowledge and Experience:

• Strong work ethic, shows initiative and the motivation to complete work assignments
• Cash handling and Manager on Duty experience
• License to operate a lift truck/pallet jack an asset
• Ability to move loads of 35+ lbs.
• High school diploma
• 1+ years retail, grocery or produce, natural food industry and/or customer service experience required
• 1+ years supervisory experience preferred

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Full-time

Pay: From $18.15 per hour

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Job Summary:

The primary function of the Customer Service Representative is to provide overall frontline customer care, through clear communication with customers, staff, and department managers. The role requires effectively delivering one-to-one and group information either in a preventative or a service capacity, and to achieve and maintain the highest level of customer satisfaction.

Responsibilities:

• Excellent customer care aptitude in all avenues of customer interaction.
• Research and update customer handout sheets.
• Process customer requests i.e cooking class enrollment, mail outs, nutritional store tours (refer to department training binder.)
• Various cashier duties: keying in or scanning the price of merchandise, receiving payments, bagging productivity
• Receive, stock, and face appliances/department products.
• Follow opening, closing, and cleaning procedures.
• Facilitate and support the roles of the Department Manager and Head Nutritionist.
• Completes all tasks as indicated by Department Manager, Head Nutritionists, and Standards Coordinator as required to fill the needs of the job.
• Identify and offer accessibility customer service assistance to anyone entering the building that has a visible disability. Involves retrieving desired items or providing personal shopping assistance.
• Responsibilities may include any additional job-related duties as required by the Store Manager

Skills, Knowledge and Experience:

• Minimum of 2 years previous customer service experience or working one-on-one with the public is an asset.
• Teamwork skills demonstrated from past work experience an asset.
• Good interpersonal, communication, and social skills.
• Previous experience working with processing cash, debit and credit transactions an asset
• Must be available evenings and weekends

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Part-time

Pay: $17.20 per hour

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Job Summary:

The primary function of the Produce & Bulk Manager is to provide overall operational direction for the Produce & Bulk Department. The Produce & Bulk Manager will be responsible for the development and meeting of annual objectives in budgeting, sales, inventory management, staff development and management and policy compliance for the Produce & Bulk Department.

Major Responsibilities:

• Responsible for staff recruitment and dismissals, departmental trainings, task delegation, communicating job expectations, evaluations, disciplinary actions, and scheduling as per store policy and procedures and applicable laws.
• Creates a positive environment amongst department employees; motivates staff to take responsibility and to make decisions based on experience; ensures all pertinent information is shared with staff in a timely and appropriate manner
• Responsible for departmental financial analysis, annual sales and labour cost forecasting, sales targets, budgeting and inventory flow and management.
• Maintains departmental profitability, keeping track of monthly sales and labour costs and adjustments
• Ensures all Health and Safety protocols are followed and all Produce & Bulk department equipment are functioning properly; notifies the Operations Team of equipment malfunction.
• Ensures Organic Compliance and all other standards-related store policies and procedures are followed diligently; communicates effectively with Standards Coordinator regarding all pertinent issues within the department
• Attends managers’ meetings, regularly confers with store management on a regular basis regarding the state of the department
• Responsible for departmental customer complaints and solving customer conflicts when applicable, offering prompt and polite customer service to all customers (by phone, email or in person)
• Perform any other job-related and/or managerial tasks at the discretion of the Store Manager or Operations Manager

Purchasing Responsibilities:

• Negotiates with suppliers for favorable prices, terms, quality and delivery of all commodity produce & bulk items; maintain positive vendor relations; evaluate vendors and investigate and recommend new sources of supply. Maintain a working knowledge of vendors, products, market availability, and delivery schedules. Perform regular market analysis and regular price comparisons with competitors.
• Implement, update and evaluate the department’s pricing strategy in a manner that is consistent with the budgetary objectives and company wide pricing strategy.
• Perform active category management, strategically take advantage of special deals promotional opportunities offered by suppliers, brokers, and vendors. Ensure adequate and timely supply of promoted product.
• Weekly pricing for all TBC Produce & Bulk Department products; weekly margin management to ensure to meet company margin goals; entering products into POS; resolve pricing and invoicing errors when necessary, keeping Accounts Payable informed of any errors and/or modifications.
• Work with Merchandising and Marketing Team to ensure appropriate marketing materials forplanned promotions and coordinate all department demos.
• Produce & Bulk Department inventory management.
• Oversee all equipment/supplies research and buying for the department.
• Working with managers of Food Services / Juice Bar for purchasing of produce & bulk items.
• Attend all Purchasing, Manager, Marketing, weekly department check-in meetings.
• Ensure all Health and Safety protocols, operational store policies and procedures, Organic compliance procedures, and statutory standards and regulations regarding food safety are followed.

Skills, Knowledge and Experience:

• Relative management college level diploma
• 2-4 years of relevant retail management experience in a grocery setting
• 2-4 years of retail buying experience
• Has the experience and ability to read and understand financial statements

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Full-time

Pay: $56,500.00 per year

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Job Summary:

The primary function of the Marketing Manager is to provide overall operational direction for the Marketing Department.

Responsibilities:

• Responsible for the development and management of a strategic marketing business plans and annual budgets
• Responsible for the development and implementation of a comprehensive and creative marketing campaign supporting branding themes, and bringing customers awareness of The Big Carrot's foundational pillars; managing the reporting and measurement of campaign results and opportunities
• Manages the development and production of all marketing materials from bags, company attire, signage of all types, standards, pamphlets, and promotional materials.
• Manages the evaluation and exploration of new marketing ideas, concepts, and partners/cross promotions building new opportunities, database growth, opportunities and brand awareness.
• Responsible for departmental staff recruitment and dismissals, departmental training, task delegation, communicating job expectations, evaluations, disciplinary actions, and scheduling as per store policy and procedures and applicable laws
• Creates a positive environment amongst department employees; motivates staff to take responsibility and to make decisions based on experience; ensures all pertinent information is shared with staff in a timely and appropriate manner
• Collaboration with external suppliers to source quotes, and ensure accurate and timely production of deliverables from agencies, graphic designers, editors, talent, printers and designers
• Perform any other job-related and/or managerial tasks at the discretion of the Operations Manager

Skills, Knowledge and Experience:

• 2-4 years of relevant marketing and advertising experience
• College level Diploma in Marketing and Advertising is preferred
• Retail marketing experience an asset
• Demonstrate extensive knowledge of Microsoft Office, and Adobe Photoshop.
• Have outstanding branding, messaging, media relations, social and content marketing skills

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Job Types: Full-time, Permanent

Pay: From $56,650.00 per year

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Job Summary:

The Marketing Coordinator & Graphic Designer will play a key role in supporting the marketing team to ensure cohesive advertising and marketing campaigns. This position focuses on promoting The Big Carrot brand, managing social media content, delivering captivating graphics for both digital and print materials, and assisting with internal communication efforts, such as the staff newsletter. The ideal candidate will be responsible for a blend of design work, content creation, marketing coordination, and event support.

Responsibilities:

Graphic Design:

• Create a variety of digital and print materials, including social media graphics, flyers, packaging, in-store signage, promotional banners, and website content.
• Design materials that align with The Big Carrot's values, ensuring brand consistency across all platforms.
• Manage flyer creation, print copy edits, data entry, and proofreading for both print and digital copies.

Social Media & Content Creation:

• Manage and maintain social media accounts, including Instagram; assist with content creation, planning, and scheduling posts.
• Occasionally film content for social media and other digital platforms.
• Respond to customer inquiries on social media and engage with the online community.
• Support e-commerce efforts with tasks like product photography, editing, and uploading products.

Marketing Coordination:

• Assist in planning and coordinating in-store events, product demos, and sampling programs.
• Maintain and organize the signage inventory, including in-store and specialty signage, making updates as needed.
• Collaborate with the marketing team to support various marketing strategies and campaigns, ensuring timely execution.

Staff Newsletter:

• Create the layout and design of the staff newsletter, with content provided by HR in coordination with the HR team.
• Ensure the newsletter aligns with the brand's visual identity and effectively communicates key messages to staff.

Administrative & Event Support:

• Attend marketing meetings, trade shows, and training seminars to share ideas, gather insights, and expand the network of contacts.
• Provide marketing support for in-store events and promotions.
• Maintain website content and ensure accuracy on third-party advertising platforms.

Other Duties:

• Perform any additional duties as required by the Marketing Manager.

Skills, Knowledge and Experience:

• College diploma or university degree in Marketing, Media, Graphic Design, or a related field.
• 1-2 years of experience in a marketing or graphic design role is considered an asset.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Canva.
• Familiarity with Microsoft Office Suite (PowerPoint, Word, Excel) and Google Suite.
• Experience with social media platforms and mobile/computer equipment for content creation.
• Strong organizational skills, attention to detail, and ability to work under tight deadlines.
• Excellent communication skills, with a creative mindset and problem-solving abilities.
• A team player who thrives in a fast-paced environment.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Full-time

Pay: $37,050.00 per year

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Job Summary:

The primary function of the Operations Manager is to supervise the operational practices of the establishment at the direction of the Board; to ensure that the highest standards are achieved and maintained in accordance with quality assurance policies of the Big Carrot. The Operations Manager has responsibilities, which include building and developing standard operating procedures as directed and rolling them out organization-wide. The Operations Manager is responsible for developing a company capital expenditure budget, collaborating with the Board on the company’s strategic initiatives for the year. The Operations Manager consults regularly with the Board on decisions to ensure alignment within the organization.

The Operations Manager ensures all legal specifications are adhered to in line with the company's own policy, best business practice standards, business legislation, and any laws that govern the running of a food retail business (health and safety, labor law, etc.)

In addition, the Operations Manager oversees day-to-day operations of the organization ranging from merchandising, sales, purchasing, Human Resources, Marketing, Accounting and IT, customer service, staff succession, as well as budgeting in order to ensure the effective functioning of all store locations and food processing facilities, achievement of business goals, and enhancement of the Company’s brand image in the market.

Collaborates with the Board to manage day-to-day financial activities, including budgeting, expense tracking, and financial reporting. Ensures operational costs are controlled and aligns spending with the board-approved budget.

Major Responsibilities:

• Oversees management of all store locations: Works with store managers to set new productivity goals, forecast budgets, and increase profit margins. Assists in establishing organizational-wide operational policies and procedures that guide store managers in optimizing staff efficiency, morale, and level of customer service.
• Operating finance & budget management: Manages day-to-day financial activities, including budgeting, expense tracking, and financial reporting. Assists with the budget process for the store locations, external food processing facilities, and any equipment and staffing costs accrued or predicted for these departments. Provides a detailed operations budget of the organization to the Board of Directors to be strategically analyzed and assessed.
• Operational strategizing: Plays a key role in logistics management, and chalking out and implementation of overall operational policy with the goal of logistical improvements. Determines the type of equipment, fixtures, store location renovations to fulfill required organizational improvements. Strategizes on supply chain management (warehouse logistics, key distribution partners) on ways to effectively improve cost and efficiency.
• Operational Policy Implementation: Improves processes and policies in support of organizational goals. Formulates and implements specific departmental and organizational policies and procedures to optimize performance and outcomes. Confers with the Board of Directors, Human Resources, and staff as necessary when establishing and implementing operational policies and procedures. Monitors adherence to rules, regulations, and procedures. Facilitates cooperation and coordination between departments.
• Managing third-party relations: Ensures that standard procedures are followed when third parties/consultants are hired. Ensures that the necessary administrative and legal formalities are completed. Ensures that the third party properly executes the agreed terms and conditions.
• Logistics management: Ensures that the machinery and equipment used have the ability to produce goods and services for the organization at an acceptable standard. Coordinates with the quality assurance personnel to ensure that the goods meet an acceptable standard and generate positive feedback from customers. Prepares reports on the current condition of logistics and decides on the next course of action.
• General Supervisory Responsibilities: Directly responsible for the recruitment, operational training, performance evaluation, and disciplinary action of the managers/program directors that directly report to the Operations Manager. Ensures staff adherence to company policies, health and safety regulations, and quality standards.
• Perform any other job-related duties at the discretion of the Board of Directors.

Skills, Knowledge and Experience:

• Bachelor Degree in business administration or similar, or a combination of education and experience.
• Dexterity and ability required to operate a computer, telephone and other office equipment; knowledge of word processing (e.g. Microsoft Office and Google Suite) and spreadsheet applications.
• Good analytical skills to evaluate programs and trends.
• 2 - 3 years of related management experience.
• Knowledge of human resource management, financial and budget management.
• Excellent written and verbal communication and interpersonal skills

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Pay: $68,500.00-$95,000.00 per year

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Job Summary:

The primary function of the cashier is to provide overall exceptional customer service for the Big Carrot by facilitating a pleasant shopping experience while processing transactions of customer purchases.

Responsibilities:

• Provide excellent customer service by interacting with customers in a friendly, familiar and efficient manner.
• Perform all transactions as accurately as possible, keeping debit and credit receipts neatly placed in the sections provided.
• Ensure manufacturer's coupons are examined and processed accurately.
• Process refunds as per Cash Department best practices.
• Bag groceries neatly and efficiently if required.
• Prior to starting shift ,when possible, check for new products daily (especially in the Produce Department).
• Notify supervisor of any customer complaints and concerns, price discrepancies, and equipment problems and/or tech issues that arise.
• Update lost grocery file as necessary.
• Return product and bottles to designated shelves when required.
• Direct customers to Customer Service for returns, complaints, and other situations that warrant longer explanations unrelated to the cash front.
• Assist other cashiers when free and as needed.
• Arrive for the start of shift on time and ready to work. Remember to give yourself a few minutes to get settled and look over product skus and codes.
• Make sure to follow posted schedules unless otherwise advised.
• Perform closing duties which can vary from trash disposal to general tidy up as directed by a Cash Supervisor.
• Observe the policies and procedures regarding store operations and the health and safety policy.
• All other duties as required by the department manager.

Skills, Knowledge and Experience:

• No previous education required
• Previous experience working with processing cash, debit and credit transactions an asset
• Enjoys working with customers and the public
• Attention to detail
• Remaining attentive, focused, and calm in an often busy environment
• Ability to prioritize workload
• Flexibility of schedule (must be available days, evenings , weekdays and weekends)

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Part-time, Fixed term contract

Contract length: 3 months

Pay: $17.20 per hour

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