Job Summary:

The primary function of the Nutritionist is to provide overall frontline customer care, through clear communication with customers, staff, and department managers. The role requires effectively delivering one-to-one and group information either in a preventative or a service capacity, and to achieve and maintain the highest level of customer satisfaction.

Responsibilities:

CSR/Cash Responsibilities

• Excellent customer care aptitude in all avenues of customer interaction.
• Research and update customer handout sheets.
• Process customer requests i.e cooking class enrollment, mail outs, nutritional store tours (refer to department training binder.)
• Various cashier duties: keying in or scanning the price of merchandise, receiving payments, bagging productivity
• Receive, stock, and face appliances/department products.
• Follow opening, closing, and cleaning procedures.
• Facilitate and support the roles of the Department Manager and Head Nutritionist.
• Completes all tasks as indicated by Department Manager, Head Nutritionists, and Standards Coordinator as required to fill the needs of the job.
• Identify and offer accessibility customer service assistance to anyone entering the building that has a visible disability. Involves retrieving desired items or providing personal shopping assistance.

Nutritionist Responsibilities

• Researching how the body's functions are affected by nutrient supply, examining the process of nourishment, and the association between diet, disease and health.
• Well-versed in current products, trends, and food issues as well as the store’s active projects and ongoing standards initiatives.
• Investigating the relationship between genes and nutrients, studying how diet affects metabolism.
• Providing health and wellness advice and promoting healthy eating and lifestyle.
• Involvement in outreach projects in collaboration with the PR in the Marketing department.
• Advising on specific diets and dietary needs.
• Educating customers about nutrition.
• Working as part of a multi-disciplinary team/supporting the work of other healthcare professionals (NDs, Herbalists).
• Host store tours regarding specific and general food related or store topic.
• Responsibilities may include any additional job-related duties as required by the Front End/Wellness Manager

Skills, Knowledge and Experience:

• A degree in Holistic Nutrition from an accredited institution is required
• Minimum of 2 years previous customer service experience or working one-on-one with the public is an asset.
• Training, knowledge, and awareness of Canadian organic standards, genetically engineered foods and food security is an asset.
• Teamwork skills demonstrated from past work experience an asset.
• Good interpersonal, communication, and social skills.
• Previous experience working with processing cash, debit and credit transactions an asset

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Part-time

Education:

• DCS / DEC (preferred)

Experience:

• Customer service: 2 years (preferred)
• Holistic Nutrition: 1 year (preferred)

Work Location: In person

Pay: CA$18.15 per hour

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Job Summary:

The primary function of the Nutritionist is to provide overall frontline customer care, through clear communication with customers, staff, and department managers. The role requires effectively delivering one-to-one and group information either in a preventative or a service capacity, and to achieve and maintain the highest level of customer satisfaction.

Responsibilities:

CSR/Cash Responsibilities

• Excellent customer care aptitude in all avenues of customer interaction.
• Research and update customer handout sheets.
• Process customer requests i.e cooking class enrollment, mail outs, nutritional store tours (refer to department training binder.)
• Various cashier duties: keying in or scanning the price of merchandise, receiving payments, bagging productivity
• Receive, stock, and face appliances/department products.
• Follow opening, closing, and cleaning procedures.
• Facilitate and support the roles of the Department Manager and Head Nutritionist.
• Completes all tasks as indicated by Department Manager, Head Nutritionists, and Standards Coordinator as required to fill the needs of the job.
• Identify and offer accessibility customer service assistance to anyone entering the building that has a visible disability. Involves retrieving desired items or providing personal shopping assistance.

Nutritionist Responsibilities

• Researching how the body's functions are affected by nutrient supply, examining the process of nourishment, and the association between diet, disease and health.
• Well-versed in current products, trends, and food issues as well as the store’s active projects and ongoing standards initiatives.
• Investigating the relationship between genes and nutrients, studying how diet affects metabolism.
• Providing health and wellness advice and promoting healthy eating and lifestyle.
• Involvement in outreach projects in collaboration with the PR in the Marketing department.
• Advising on specific diets and dietary needs.
• Educating customers about nutrition.
• Working as part of a multi-disciplinary team/supporting the work of other healthcare professionals (NDs, Herbalists).
• Host store tours regarding specific and general food related or store topic.
• Responsibilities may include any additional job-related duties as required by the Front End/Wellness Manager

Skills, Knowledge and Experience:

• A degree in Holistic Nutrition from an accredited institution is required
• Minimum of 2 years previous customer service experience or working one-on-one with the public is an asset.
• Training, knowledge, and awareness of Canadian organic standards, genetically engineered foods and food security is an asset.
• Teamwork skills demonstrated from past work experience an asset.
• Good interpersonal, communication, and social skills.
• Previous experience working with processing cash, debit and credit transactions an asset

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Part-time

Education:

• DCS / DEC (preferred)

Experience:

• Customer service: 2 years (preferred)
• Holistic Nutrition: 1 year (preferred)

Work Location: In person

Pay: CA$18.15 per hour

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Job Summary

The primary function of the Wellness Supervisor (Dispensary & Body Care) is to provide overall day-to-day operational functionality of the Wellness section in support and in the absence of the Store Manger. The supervisor’s main priority is to oversee and manage the operations on the sales floor, and ensure a high level of customer service.

Job Duties

• Responsible for efficiencies within the department scheduling and planning, at the direction of the Store Manager.
• Provide a prompt, pleasant and educated customer service experience.
• Resolves customer service concerns that occur on a day-to-day basis.
• Makes observations and documents day-to-day running of the department and confers with the Store Manager on a regular basis regarding the state of the department.
• Given authority to be in a disciplinary role as per Big Carrot policy, at the discretion of the Store Manager.
• Maintains up-to-date and clear communication and professional relationships with other staff via all modes of communication (e.g. verbally, written staff log, etc.)
• Process point of sales transactions quickly, accurately and efficiently.
• Stock products and perform other required duties in times of low customer traffic
• Follow department cleanliness requirements.
• Inventory ordering responsibilities.
• Review and remove zero-selling items to optimize stock levels and improve product flow in the Body Care section.
• Collaborate with the Grocery Department to create additional space for grocery items as needed.
• Ensure shelves are faced up and maintained to a high standard to maximize product visibility and improve customer experience.
• Work closely with the Danforth Wellness Department Management team to coordinate ordering, plan and execute sales promotions, and identify strategies to boost sales.
• Customer service responsibilities as required in the department.
• Adheres to and enforces the operational store policies and procedures, health & safety policies and procedures, the Occupational Health and Safety Act, and Standards Compliance procedures.
• Perform any other job-related tasks as assigned by the Store Manager or Operations Manager

Experience/Skills/Attributes Required:

• Knowledge of supplements a requirement (e.g. general uses, relation to health conditions, brands)
• Certification or diploma in Nutrition / Wholistic Health (e.g. ND, Homeopathy, Herbalist, etc.) required
• 1+ year in supervisory position in retail / customer service
• Experience with inventory and product ordering an asset
• Customer service oriented attitude, leads by example.
• Organized, consistently follows through on commitments.
• Demonstrated ability to handle multiple demands.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Education:

• DCS / DEC (required)

Experience:

• Retail management: 1 year (preferred)
• Nutrition: 2 years (required)
• Wholistic Health: 2 years (required)
• Customer service: 1 year (preferred)
• Inventory management: 1 year (preferred)

Work Location: In person

Pay: CA$18.15 per hour

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Job Summary

The Wellness Assistant Manager supports the Body Care and Dispensary sections in managing daily operations, overseeing inventory and purchasing, coordinating team activities, and ensuring high standards of customer service. This position requires strong knowledge of natural health products, excellent organizational skills, and the ability to lead and collaborate with the team.

*This is a temporary contract position covering a maternity leave for approximately 12 months.

Job Duties

Inventory & Purchasing

• Assist the Wellness Manager in actively seeking new, high-quality, unique body care products and reliable vendors that meet the Big Carrot’s product quality assurance standards (organic, local, non-GMO whenever possible).
• Maintain optimal stock levels and minimize out-of-stock situations.
• Oversee the creation and maintenance of ordering schedules with designated suppliers.
• Conduct inventory counts and manage order placements while adhering to budgetary guidelines.
• Monitor the arrival of new products, update POS systems, and communicate with staff on changes or special orders.
• Responsible for all product pricing and changes to the catalogue, ensuring the company offers competitive pricing; updates and maintains POS across store locations in conjunction with the Wellness Manager.
• Coordinate and broker Bodycare products for The Big Carrot monthly flyer in collaboration with advertising, ensuring product rebates are received for featured products.

Customer Service & Sales Support

• Demonstrate, explain, and present supplements and body care products to customers.
• Handle customer special orders, returns, and complaints promptly.
• Oversee monthly flyer displays, ensuring promotional items are stocked and labeled appropriately.
• Address and resolve customer inquiries with a focus on product knowledge and departmental policies.

Marketing & Brand Coordination

• Work closely with the Wellness Manager and the Marketing department to ensure accurate and timely information (pricing, images, etc.) is shared for print and digital advertising.
• Meet with brand representatives and brokers to maintain brand support, broker deals, and collaborate on promotions in conjunction with the Wellness Manager.
• Collaborate with other department managers to facilitate cross-departmental product promotions.

Team & Communication

• Assist the Wellness Manager with the supervision and support of the Body Care Inventory Clerk ensuring efficient workflow and task completion.
• Assist in scheduling, training, and performance management of the team.
• Communicate effectively with Wellness Manager, Body Care Inventory Clerk and consultants considering their feedback on product selection, sales trends, and customer responses; the Wellness Manager will have the final say on new products, which must adhere to company standards.
• Foster a positive work environment that encourages teamwork and continuous learning.

Budget & Financial Oversight

• Ensure departmental inventory and purchasing align with budgeted goals.
• Track and report on sales, promotions, and inventory turnover to the Wellness Manager.
• Analyze department performance metrics to identify areas for improvement in inventory management and customer engagement.

Compliance & Safety

• Adhere to health & safety policies and procedures, including the Occupational Health and Safety Act.
• Ensure the team follows store policies, operational procedures, and safety regulations.
• Address any compliance issues promptly, following up with relevant documentation and training.
• Perform any other job-related and/or managerial tasks at the discretion of the Wellness Manager or Store Manager

Experience/Skills/Attributes Required:

• 3+ years of experience in the natural health products industry (supplements, body care).
• 2-4 years of relevant retail management experience.
• Knowledge of inventory management, purchasing, and sales support functions.
• Strong organizational skills and attention to detail; ability to manage multiple tasks effectively.
• Excellent interpersonal and customer service skills; able to resolve issues diplomatically.
• Demonstrated leadership qualities, fostering a collaborative and productive team environment.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Education:

• DCS / DEC (preferred)

Experience:

• Natural Health Industry: 3 years (preferred)
• Retail management: 2 years (preferred)
• Inventory management: 1 year (preferred)

Work Location: In person

Pay: From CA$39,500.00 per year

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Job Summary:

Food Services and Food Assembly Staff are responsible for providing friendly and efficient customer service by portioning, slicing, assembling, wrapping, weighing, and labelling prepared foods. Staff are also required to assist with department cleaning and food prep as needed.

Responsibilities:

• Provide excellent customer service while efficiently serving and assembling food orders.
• Assist in portioning, packaging, and labeling prepared food items.
• In order to adhere to food health and safety standards, maintain a clean and safe work area.
• Follows all designated departmental methods and policies and procedures including, but not limited to, safe food handling and organic compliance standards for food preparation, storage, serving and clean-up.
• Performs all other job-related duties as assigned by Food Service Managers and Supervisors.
• Attends all required Organic Compliance trainings and follows designated protocols
• In the event that compliance of organic standards procedures cannot be met, notifies manager/supervisor or Standards Coordinator.

Skills, Knowledge and Experience:

• 1 year experience with food prep and food service.
• Ability to understand and carry out oral and written instructions
• Strong interpersonal skills
• Multi-task during periods of high customer volumes
• Must be available evenings and weekends

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Part-time

Experience:

• Food Assembly: 1 year (preferred)
• Front of House: 1 year (preferred)

Work Location: In person

Pay: From CA$17.60 per hour

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Job Summary:

The primary function of the Baker is to provide overall proficiency and assistance in the production of baked goods while ensuring The Big Carrot’s adherence to organic, non-GMO standards.

Responsibilities:

• Assist with quality assurance and customer satisfaction by following preset formulations on a consistent basis to keep the quality and cost constant.
• Learns and adheres to the designated cooking / baking methods for consistently preparing the appropriate baked goods.
• Food preparation which includes but are not limited to, cleaning, chopping, peeling foods.
• Ensures proper storage method of food ingredients in their designated area and ensuring that they are rotated properly.
• Safely using kitchen equipment which includes, but are not limited to, dishwasher, oven, stove (gas top), knives, robot coupe, hand shredder, and small grader.
• In order to adhere to food health and safety standards, maintain a clean and safe work area and ensure proper cleaning of kitchen equipment.
• Work efficiently and effectively with other staff to uphold organic standards while producing the highest quality food items.
• Provide excellent customer service when in contact with customers or other staff.
• Understand and observe all policies & procedures concerning store operations and health & safety.
• Performs all other duties as required by the Food Services Manager and/or Store Manager.

Skills, Knowledge and Experience:

• Previous experience as a baker is an asset.
• Professional communication skills are required
• Ability to take direction and organize tasks
• Ability to work in a team environment and independently.
• To efficiently utilize time management skills in a multitasking environment
• Must be available to work early mornings (5AM) and weekends

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Part-time, Permanent

Experience:

• Baking: 1 year (required)

Work Location: In person

Pay: From CA$18.65 per hour

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