Job Summary

The primary function of the Wellness Manager is to provide overall operational direction for the Wellness Department (Body Care and Supplements).  The Wellness Manager will be responsible for the development and meeting of annual objectives in budgeting, sales, inventory management, staff development and management and policy compliance for the Wellness Department. 

Job Duties

Inventory & Purchasing

• Responsible for actively seeking new, high-quality, unique body care products and reliable vendors that meet the Big Carrot’s product quality assurance standards (organic, local, non-GMO whenever possible).
• Oversee and maintain optimal stock levels and minimize out-of-stock situations.
• Oversee the creation and maintenance of ordering schedules with designated suppliers.
• Conduct inventory counts and manage order placements while adhering to budgetary guidelines.
• Monitor the arrival of new products, update POS systems, and communicate with staff on changes or special orders.
• Responsible for all product pricing and changes to the catalogue, ensuring the company offers competitive pricing; updates and maintains POS across store locations in conjunction with the Wellness Manager.
• Coordinate and broker Bodycare products for The Big Carrot monthly flyer in collaboration with advertising, ensuring product rebates are received for featured products.

Customer Service & Sales Support

• Demonstrate, explain, and present supplements and body care products to customers.
• Handle customer special orders, returns, and complaints promptly.
• Oversee monthly flyer displays, ensuring promotional items are stocked and labeled appropriately.
• Responsible for departmental customer complaints and solving customer conflicts when applicable, offering prompt and polite customer service to all customers (by phone, email or in person).
• Address and resolve customer inquiries with a focus on product knowledge and departmental policies.

Marketing & Brand Coordination

• Work with the Marketing department to ensure accurate and timely information (pricing, images, etc.) is shared for print and digital advertising.
• Meet with brand representatives and brokers to maintain brand support, broker deals.
• Collaborate with other department managers to facilitate cross-departmental product promotions.

Team & Communication

• Responsible for the supervision and support of the Body Care Inventory Clerk ensuring efficient workflow and task completion.
•  Ownership over scheduling, training, and performance management of the team.
• Communicate effectively with Wellness Assistant Manager, Body Care Inventory Clerk and Consultants considering their feedback on product selection, sales trends, and customer responses
• Lead a positive work environment that encourages teamwork, continuous learning, and motivation to take responsibility and to make decisions based on experience; ensures all pertinent information is shared with staff in a timely and appropriate manner.
• Responsible for staff recruitment and dismissals, departmental trainings, task delegation,  communicating job expectations, evaluations, disciplinary actions, and scheduling as per store policy and procedures and applicable laws.
• Attends managers’ meetings, regularly confers with store management on a regular basis regarding the state of the department.

Budget & Financial Oversight

• Responsible for departmental financial analysis, annual sales and labour cost forecasting, sales targets, budgeting and inventory flow and management.
• Maintains departmental profitability, keeping track of monthly sales and labour costs and adjustments.
• Ensure departmental inventory and purchasing align with budgeted goals.
• Track and report on sales, promotions, and inventory turnover to the Wellness Manager.
• Analyze department performance metrics to identify areas for improvement in inventory management and customer engagement.

Compliance & Safety

• Ensures all Health and Safety protocols are followed and all wellness department equipment (ladders, etc.) are functioning properly; notifies the Operations Team of equipment malfunction.
• Ensures Organic Compliance and all other standards-related store policies and procedures are followed diligently where applicable; communicates effectively with Standards Co-ordinator regarding all pertinent issues within the department
• Adhere to health & safety policies and procedures, including the Occupational Health and Safety Act.
• Ensure the team follows store policies, operational procedures, and safety regulations.
• Address any compliance issues promptly, following up with relevant documentation and training
• Perform any other job-related and/or managerial tasks at the discretion of the Store Manager or Operations Manager

Experience/Skills/Attributes Required:

• Relative management college level diploma 
• Education in Nutrition/Wholistic Health an asset; 2-4 yrs experience in natural health product industry
• 2-4 yrs of relevant retail management experience
• 2-4 yrs of retail buying experience
• Has the experience and ability to read and understand financial statements  
• Knowledge of inventory management, purchasing, and sales support functions.
• Strong organizational skills and attention to detail; ability to manage multiple tasks effectively.
• Excellent interpersonal and customer service skills; able to resolve issues diplomatically.
• Demonstrated leadership qualities, fostering a collaborative and productive team environment.

Working Conditions include but are not limited to:

• Walking, sitting and standing are required daily to perform the duties of the job.
• Works primarily in a climate controlled area(s) with frequent exposure to distractions, interruptions and multiple demands. 
• Working in confined tight spaces
• Fast paced work environment at times 
• May involve difficult interactions with customers

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Work Location: In person

Pay: Starting from $56,500 per year

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Job Summary:

The primary function of the Baker is to provide overall proficiency and assistance in the production of baked goods while ensuring The Big Carrot’s adherence to organic, non-GMO standards.

Responsibilities:

• Assist with quality assurance and customer satisfaction by following preset formulations on a consistent basis to keep the quality and cost constant.
• Learns and adheres to the designated cooking / baking methods for consistently preparing the appropriate baked goods.
• Food preparation which includes but are not limited to, cleaning, chopping, peeling foods.
• Ensures proper storage method of food ingredients in their designated area and ensuring that they are rotated properly.
• Safely using kitchen equipment which includes, but are not limited to, dishwasher, oven, stove (gas top), knives, robot coupe, hand shredder, and small grader.
• In order to adhere to food health and safety standards, maintain a clean and safe work area and ensure proper cleaning of kitchen equipment.
• Work efficiently and effectively with other staff to uphold organic standards while producing the highest quality food items.
• Provide excellent customer service when in contact with customers or other staff.
• Understand and observe all policies & procedures concerning store operations and health & safety.
• Performs all other duties as required by the Food Services Manager and/or Store Manager.

Skills, Knowledge and Experience:

• Previous experience as a baker is an asset.
• Professional communication skills are required
• Ability to take direction and organize tasks
• Ability to work in a team environment and independently.
• To efficiently utilize time management skills in a multitasking environment
• Must be available to work early mornings and weekends

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Application question(s):

• Are you related to anyone currently employed at The Big Carrot?

Experience:

• Baking: 1 year (required)

Work Location: In person

Pay: CA$18.65 per hour

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Job Summary:

The Marketing Coordinator & Graphic Designer will play a key role in supporting the Marketing Department to ensure cohesive advertising and marketing campaigns. This position focuses on building the monthly flyer, promoting The Big Carrot brand, delivering captivating graphics for both digital and print materials, managing social media and website content, and assisting with internal and external communication efforts. The ideal candidate will be responsible for a blend of design work, content creation, marketing coordination, campaign execution and event support.

Responsibilities:

Monthly Flyer:

• Responsible for the design and creative execution of the monthly flyer, ensuring alignment with the brand's visual identity.
• Compile product details and product images, source stock photography and appropriate existing photography as needed.
• Work and collaborate effectively with suppliers such as food brands, CPG brands, printers, as well as internal departments.

Graphic Design:

• Create a variety of digital and print materials, including social media graphics, flyers, packaging, in-store signage, promotional banners, and website content.
• Design materials that align with The Big Carrot's values, ensuring brand consistency across all platforms.
• Manage flyer creation, print copy edits, data entry, and proofreading for both print and digital copies.

Social Media & Content Creation:

• Manage and maintain social media accounts, including Instagram; assist with content creation, planning, and scheduling posts.
• Occasionally film content for social media and other digital platforms.
• Respond to customer inquiries on social media and engage with the online community.
• Support e-commerce efforts with tasks like product photography, editing, and uploading products.

Marketing Coordination:

• Assist in planning and coordinating in-store events, product demos, and sampling programs.
• Maintain and organize the signage inventory, including in-store and specialty signage, making updates as needed.
• Collaborate with the marketing team to support various marketing strategies and campaigns, ensuring timely execution.

Administrative & Event Support:

• Attend marketing meetings, trade shows, and training seminars to share ideas, gather insights, and expand the network of contacts.
• Provide marketing support for in-store events and promotions.
• Maintain website content and ensure accuracy on third-party advertising platforms.

Other Duties:

• Perform any additional duties as required by the Marketing Manager.

Skills, Knowledge and Experience:

• College diploma or university degree in Marketing, Media, Graphic Design, or a related field.
• 1-2 years of experience in a marketing or graphic design role is considered an asset.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Canva.
• Familiarity with Microsoft Office Suite (PowerPoint, Word, Excel) and Google Suite.
• Experience with social media platforms and mobile/computer equipment for content creation.
• Strong organizational skills, attention to detail, and ability to work under tight deadlines.
• Excellent communication skills, with a creative mindset and problem-solving abilities.
• A team player who thrives in a fast-paced environment.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Full-time

Education:

• DCS / DEC (preferred)

Experience:

• Marketing: 1 year (preferred)
• Adobe Creative Suite: 1 year (preferred)
• Canva: 1 year (preferred)
• Graphic design: 1 year (preferred)

Work Location: In person

Pay: From CA$37,050.00 per year

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Job Summary:

The primary function of the Produce-Bulk Staff is to maintain a well stocked floor and clean department area while providing great customer service and being mindful of general operating procedures.

Responsibilities:

• Follows designated departmental methods and store policies and procedures including, but not limited to, organic compliance standards for prioritizing, organizing and receiving orders, labelling, rotating and processing stock, storage, cleaning and waste removal.
• Maintains clean, neat, and appropriately labelled shelves (ex. name of products, price, sale price, etc.)
• Coordinates the flow of stock from the back store room onto the shelves and into bins on the sales floor, pulling and rotating product according to expiry dates.
• Maintains awareness of spatial orientation on the floor to allow ease of customer traffic in the aisles.
• Provides excellent customer service by offering prompt, informative and polite customer service to all customers when on the floor or over the phone (includes retrieving products for customers and ensuring customer questions or concerns are addressed).
• Communicates effectively with supervisors, fellow employees, and customers regarding special orders, product requests, and day-to-day briefs as per departmental methods and policies.
• All other tasks deemed necessary by the Department Manager.

Skills, Knowledge and Experience:

• Previous experience working with produce, retail, grocery, and/or customer service is an asset
• No previous education required
• Ability to move loads of 35+ lbs.
• Strong work ethic, shows initiative and the motivation to complete work assignments
• Punctuality - arriving to work on time and completing assigned shifts
• Flexibility of schedule (weekends and evening)

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Job Type: Part-time

Experience:

• Produce: 1 year (preferred)
• Grocery: 1 year (preferred)

Work Location: In person

Pay: $17.60 per hour

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