Job Summary:

The main responsibility of the Wholistic Dispensary Consultant is to provide excellent customer service using their product knowledge, expertise in their field of study, engaged customer interaction and positive attitude.

Responsibilities:

• Provide a prompt, pleasant and educated customer service experience.
• Apply consultation experience to assess customer’s requirements, active listening, educated product information and balanced closing sales techniques.
• Maintains up-to-date and clear communication and professional relationships with other staff as well as the Wellness Managers and Supervisors via all modes of communication (e.g. verbally, staff log, etc.)
• Process point of sales transactions quickly, accurately and efficiently.
• Stock products and perform other required duties in times of low customer traffic
• Follow department cleanliness requirements.
• All other duties as required by the Wellness Manager and Supervisors.

Skills, Knowledge and Experience:

• Knowledge of supplements a requirement (e.g. general uses, relation to health conditions, brands)
• Certification or diploma in Nutrition / Wholistic Health (e.g. ND, Homeopathy, Herbalist, TCM etc.) required.
• Naturopathic students in Year 2 or above also qualify.
• Previous experience working as a natural health care consultant or clinical practitioner is an asset
• Training, knowledge and/or awareness of Canadian Organic Standards, genetically engineered organisms, and food security is an asset.
• Customer service oriented attitude, leads by example.
• Organized, consistently follows through on commitments.
• Demonstrated ability to handle multiple demands.
• Flexibility of schedule (weekends and evening)

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Part-time, Temporary

Contract length: 4 months

Education:

• DCS / DEC (preferred)

Experience:

• Health Supplements: 1 year (preferred)
• Natural Health Care: 1 year (preferred)

Work Location: In person

Pay: $18.15 per hour

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Job Summary:

Juice Bar Staff are responsible for providing exemplary customer service, quality drinks and products, and maintaining a clean and comfortable juice bar environment.

Responsibilities:

• Function effectively by balancing tasks in a fast paced environment while making sure to pay attention to detail.
• Delivers excellent customer service and product knowledge to all Juice Bar customers.
• Producing and serving quality juices and drinks for customers.
• Using equipment safely and in the method trained by the Juice Bar manager and supervisor.
• Maintain a clean and organized workplace.
• Process cash, debit and credit transactions.
• Perform closing duties which can vary from compost and trash disposal, general cleaning, and storing of equipment.
• Contributes to a positive work environment.

Skills, Knowledge and Experience:

• Previous experience in food services (esp. coffee barista or juice bar experience) are an asset
• No specific educational requirements
• Ability to understand and carry out oral and written instructions, and to request for clarification when needed
• Strong interpersonal and communication skills
• Ability to work as part of a team
• Must be available during weekdays (Monday to Friday)

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Part-time

Experience:

• Juice Bar: 1 year (required)
• Barista: 1 year (required)

Work Location: In person

Pay: $17.60 per hour

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Job Summary:

The primary function of the Produce & Bulk Manager is to provide overall operational direction and profitability for both the Produce & Bulk Departments. The Produce & Bulk Manager will be responsible for the development and meeting of annual objectives in budgeting, sales, inventory management, staff development and management and policy compliance of the Produce & Bulk Department, in order to maximize profit and loss performance. Customer service is a big component of this position. The Produce & Bulk Manager is accountable for enforcing all policies and procedures to ensure excellent customer service is provided and to grow the profitability of the department.

Major Responsibilities

• Responsible for staff recruitment and dismissals, departmental trainings, task delegation, communicating job expectations, evaluations, disciplinary actions, and scheduling as per store policy and procedures and applicable laws.
• Creates a positive environment amongst department employees; motivates staff to take responsibility and to make decisions based on experience; ensures all pertinent information is shared with staff in a timely and appropriate manner
• Responsible for departmental financial analysis, annual sales and labour cost forecasting, sales targets, budgeting and inventory flow and management.
• Maintains departmental profitability, keeping track of monthly sales and labour costs and adjustments
• Ensures all Health and Safety protocols are followed and all produce department equipment are functioning properly; notifies the Operations Team of equipment malfunction.
• Ensures Organic Compliance and all other standards-related store policies and procedures are followed diligently; communicates effectively with Standards Coordinator regarding all pertinent issues within the department
• Attends managers’ meetings, regularly confers with store management on a regular basis regarding the state of the department
• Responsible for departmental customer complaints and solving customer conflicts when applicable, offering prompt and polite customer service to all customers (by phone, email or in person)
• Perform any other job-related and/or managerial tasks at the discretion of the Store Manager or Operations Manager
• Run the operations of the department including leading staff through the execution of company business plans/objectives to drive sales, be profitable and provide a superior customer and associate experience.
• Oversees the general maintenance and appearance of the department by ensuring a safe and pleasing environment for both customers and staff; request store maintenance when required.
• Leads the interact with brokers and suppliers to order basic merchandise where applicable for the department.
• Executes sales ads and price changes; process recalled, damaged, outdated, and transferred merchandise.
• Assist on the sales floor when needed. Provides leadership and development for staff by communicating scheduling opportunities, providing regular performance feedback, and demonstrating recognition, appreciation, praise, and respectfully.
• Oversees scheduled hours and ensures that essential services of the department are always available; coordinates breaks, addresses daily needs of department; monitors shift responsibilities according to departments procedure manual.
• Takes the lead with staff orientation, training, coaching, and disciplinary actions of new and existing staff.
• This position involves managing tasks and supervising staff in accordance with Big Carrot policies, practices, and procedures and applicable laws. Responsibilities can include interviewing, hiring, training, directing, rewarding, and disciplining staff; appraising staff performance; and resolving complaints.

Merchandising and Marketing Responsibilities:

• Liaison between the Marketing and Advertising team, PR and the Standards Coordinator.

Purchasing Responsibilities:

The manager must be able to perform the following tasks as part of the backup/succession plan during emergencies or to cover vacation periods.

• Negotiates with suppliers for favorable prices, terms, quality and delivery of all commodity produce items; maintain positive vendor relations; evaluate vendors and investigate and recommend new sources of supply. Maintain a working knowledge of vendors, products, market availability, and delivery schedules. Perform regular market analysis and regular price comparisons with competitors.
• Implement, update and evaluate the department’s pricing strategy in a manner that is consistent with the budgetary objectives and company wide pricing strategy.
• Perform active category management, strategically take advantage of special deals promotional opportunities offered by suppliers, brokers, and vendors. Ensure adequate and timely supply of promoted product.
• Weekly pricing for all TBC Produce Departments; weekly margin management to ensure to meet company margin goals; entering products into POS; resolve pricing and invoicing errors when necessary, keeping Accounts Payable informed of any errors and/or modifications.
• Work with Merchandising and Marketing Team to ensure appropriate marketing materials for planned promotions and coordinate all department demos.
• Work with Produce Managers on their department’s inventory management; provide technology and spreadsheet support for departments.
• Oversee all equipment/supplies research and buying for both locations
• Working with managers of Food Services / Juice Bar for purchasing of produce
• Attend all Purchasing, Manager, Marketing, weekly produce check-in meetings.
• Ensure all Health and Safety protocols, operational store policies and procedures, Organic compliance procedures, and statutory standards and regulations regarding food safety are followed

Skills, Knowledge and Experience:

• Relative management college level diploma
• 2-4 years of relevant retail management experience in a grocery setting
• 2-4 years of retail buying experience
• Has the experience and ability to read and understand financial statements
• 1 – 2 years experience in retail and/ or related management experience, relevant department experience is an asset.
• Previous experience in organic and Non-GMO foods and products is a plus.
• Exceptional customer service skills with a talent for building customer loyalty.
• Strong leadership and organizational skills.
• Ability to effectively communication/listen.
• Computer skills (PC Applications; Outlook/Email, Excel).

Working Conditions include but are not limited to:

• Working in locations with varying temperatures (in winter weather and refrigerated areas)
• Heavy lifting can be required (up to 55lbs)
• Walking, sitting and standing are required daily to perform the duties of the job.
• Frequent exposure to distractions, interruptions and multiple demands.
• Working in and around and/or operating walkie stacker forklift
• Working in confined tight spaces
• Fast paced work environment at times
• May involve difficult interactions with customers
• Works in a climate controlled office/storage area with some exposure to distractions, interruptions, and stress from multiple demands. Typical conditions are such that low risk to injury in present.

Managers / Supervisors and Workers must:

• Follow all company and statutory health and safety policies, procedures and regulations.
• Understand that contraventions of company health and safety policies, rules or procedures will be grounds for disciplinary action.

Health and Safety

Managers:

• Complete any assigned tasks to ensure the health and safety program is maintained and is functioning. The requirements contain, but are not limited to the following:
• Ensure that the workplace inspection are preformed by those assigned to do so.
• Review and sign the inspection forms that are completed by JHSC member/employees
• Ensure that accidents and incidents involving their employees are thoroughly investigated. Review and sign the investigation forms.
• Ensure their employees are trained in the required topics.

Workers:

• Follow all company health and safety policies, procedures and rules.
• Report any contraventions of the Occupational Health and Safety Act, regulations or any unsafe conditions to their immediate supervisor.
• Perform any pre-use inspections required under company policy.
• Ensure that substandard conditions that are observed through inspections, investigations or reporting are corrected and that the corrections are recorded on the appropriate form.
• Ensure that substandard acts that are observed are corrected through training, retraining or progressive disciplinary actions and that the corrections are recorded on the appropriate forms.
• Adhere to section 25 in the Occupational Health and Safety Act and any other relevant legislation.
• Hold supervisors accountable for poor safety performance and ensure that supervisors adhere to: legislated responsibilities, company safety policies, company safety procedures, company safety rules.
• Take disciplinary action with supervisors when needed. Disciplinary actions will be conducted in accordance with the progressive discipline policy.
• Understand that contraventions of company health and safety policies, rules or procedures will be grounds for disciplinary action.
• Adhere to Section 28 in the Occupational Health and Safety Act and any other relevant legislation.
• Section. 28, (1) – A worker shall;
• work in compliance with the provisions of this act and the regulations;
• use or wear the equipment, protective devices or clothing that the employer requires to be used or worn;
• report to her/his manager the absence of, or defect in any equipment or protective device of which the worker is aware and which may endanger herself/himself or another worker; and
• report to her/his employer or supervisor any contraventions of this act or the regulations or the existence of any hazard or which he or she knows.
• Section. 28,(2) – No worker shall;
• remove or make ineffective any protective device required by the regulations or by the employer, without providing an adequate temporary protective device and when the need for removing or making ineffective the protective device has ceased, the protective device shall be replaced immediately;
• use of operate any equipment, machine device or work in a manner that may endanger himself, herself or any other worker; or
• engage in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.

The Big Carrot Natural Food Market is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs.

Job Type: Full-time

Education:

• DCS / DEC (preferred)

Experience:

• Management: 2 years (required)
• Customer service: 2 years (required)
• Natural Food Industry: 1 year (preferred)
• Purchasing/Retail Buying: 2 years (preferred)

Work Location: In person

Pay: $56,500 per year

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