The Big Carrot Community Market is a great place to work and grow. We understand that our employees ultimately make us who we are. We strive to employ passionate and engaged individuals from diverse backgrounds who, through their passion and character, bring our vision for health and community closer together.

Job Summary:

The primary function of the Human Resources Manager is to provide overall operational direction for the HR Department. The Manager will be responsible for the maintenance and enhancement of the Big Carrot’s human resources by planning, implementing and evaluating employee relations and human resources policies, programs and practices.

Responsibilities:

  • Ensures compliance of all store policies and protocols, including but not limited to Health and Safety; creates and implements regular reviews, trainings and trainings schedules for optimal compliance.
  • Ensures legal compliance by monitoring and implementing applicable human resource requirements; conducting investigations; maintaining records.
  • Oversees the TBC Health and Safety Program; Develop and review operational and health & safety policies that are compliant with all statutory requirements; responds to inquiries regarding policies, procedures, and programs.
  • Advises store and/or department managers in appropriate resolution of employee relation issues or progressive discipline; oversees and conducts investigations on potential violence and harassment situations; conducts or/advises on mediation and exit interviews.
  • Oversees use and maintenance of the Human Resource Information System.
  • Oversees and reviews the recruitment, selection and onboarding process of new employees; Oversees and manages TBC performance review program.
  • Payroll Administration, verify employee hours and process their paychecks according to the company's pay schedule. Respond to any questions or concerns employees may have about their paychecks. Monitor payments issued to temporary employees. Development and review of the TBC Pay Equity Plan and wage compensation.
  • Development and review of the TBC Pay Equity Plan and wage compensation.
  • Oversees the administration of TBC’s Group Health Benefits Plan and utilization of the Employee and Family Assistance Program (EFAP).
  • Maintains company Human Resource records in conjunction with legal requirements and operational policy; maintains confidentiality of information with regards to Human Resource records and personnel information as required by law.
  • Prepares and authorizes documents that may include employment letters / contracts, termination letters, releases, job descriptions.
  • Develop or maintain relationships with suppliers or consulting firms for HR and/or benefits consulting and services; authorizes the use of their services.
  • Responsible for HR department staff recruitment and dismissals, trainings, task delegation, communicating job expectations, evaluations, disciplinary actions, and scheduling.
  • Any other HR responsibilities as required by the Operations Manager.

Skills, Knowledge and Experience:

  • College diploma required; Post secondary education with a focus in Human Resources Management, possessing the CHRP/ CHRL designation is required.
  • 2-4 years of relevant management or HR experience
  • Excellent written and verbal communication skills.
  • Experience in health and safety, pay equity, conflict resolution, policy, payroll and / or benefits administration an asset.
  • Strong computer and typing skills; literate in software that includes word processing, presentation, software, spreadsheets (e.g. MS Office, Google Drive apps).
  • Administrative work, hiring, human resources management, performance management, communication processes, pay equity and wage compensation, working knowledge of the applicable laws and standards (Employment Standards Act, Occupational Health and Safety Act, Accessibility for Ontarians with Disabilities Act), organization, analytical skills, building relationships with employees and managers, unbiased in nature, coaching, influencing, and training.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview. 

Job Type: Permanent, Full-time

Salary: From $56,500.00 per year

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Job Summary:

The primary function of the Front End Supervisor is to provide overall day-to-day operational functionality of the department in support and in the absence of the Front End Manager; to ensure proper cash handling and loss performance by executing department protocol and company policies and procedures; to provide superior customer service; to ensure adequate receiving and stocking of Front End items and to meet objectives for sales, inventory turns, labour, merchandising.

Responsibilities:

  • Responsible for staff supervision and evaluation, delegation, and efficiencies within the department, at the direction of the department manager
  • May participate in the hiring, interviewing and training of new employees as well as taking on a disciplinary role, as per Big Carrot policy, at the discretion of the Department and Store Manager
  • Ensures proper product merchandising and inventory ordering is completed at the direction of the department manager.
  • Ensures the cash front is staffed: opens and closes at the appropriate time and the proper procedures are followed for cash transactions and bank deposits.
  • Assists and oversees the general maintenance and appearance of the store/cash front ensuring a safe and pleasing environment for both customers and associates; request store maintenance when required.
  • Assists the cashiers on the tills when there is a high volume of customers
  • Resolves customer complaints ensuring exceptional customer service.
  • Creates a positive environment amongst department employees, motivates staff to take responsibility and to make decisions based on experience
  • Ensures all Front End equipment is running safely and efficiently; notifies the store management of any equipment malfunctions.
  • Makes observations and documents day-to-day running of the department and confers with Department Manager on a regular basis regarding the state of the department.
  • Adheres to and enforces the operational store policies and procedures, health & safety policies and procedures, the Occupational Health and Safety Act.
  • Keyholder/ Manager on Duty responsibilities when necessary
  • Any other job related duties required by Front End Manager.

Skills, Knowledge and Experience:

  • Organized, consistently follows through on commitments, able to handle multiple demands.
  • Ability to assist in the forecasting of sales and trends, and the budgeting of a retail department.
  • Ability to analyze and interpret data as it relates to product placement and sales an asset.
  • Customer service oriented attitude, leads by example.
  • 2 Year Diploma in management or related education and/or 1+ years in supervisory position in the health food industry an asset.
  • Experience in holistic nutrition an asset.
  • Must be available evenings and weekends.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.Only those candidates who are shortlisted will be contacted for an interview. 

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Permanent, Part-time

Rate: From 17.50 per hour

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Schedule: Weekdays 1:30 PM to 9PM; Weekends 12:30PM to 8PM

Job Summary:

The primary function of the Produce-Bulk Staff is to maintain a well stocked floor and clean department area while providing great customer service and being mindful of general operating procedures.

Responsibilities:

  • Follows designated departmental methods and store policies and procedures including, but not limited to, organic compliance standards for prioritizing, organizing and receiving orders, labelling, rotating and processing stock, storage, cleaning and waste removal.
  • Maintains clean, neat, and appropriately labelled shelves (ex. name of products, price, sale price, etc.)
  • Coordinates the flow of stock from the back store room onto the shelves and into bins on the sales floor, pulling and rotating product according to expiry dates.
  • Maintains awareness of spatial orientation on the floor to allow ease of customer traffic in the aisles.
  • Provides excellent customer service by offering prompt, informative and polite customer service to all customers when on the floor or over the phone (includes retrieving products for customers and ensuring customer questions or concerns are addressed).
  • Communicates effectively with supervisors, fellow employees, and customers regarding special orders, product requests, and day-to-day briefs as per departmental methods and policies.
  • All other tasks deemed necessary by the Department Manager.

Skills, Knowledge and Experience:

  • Previous experience working with produce, retail, grocery, and/or customer service is an asset
  • No previous education required
  • Ability to move loads of 35+ lbs.
  • Strong work ethic, shows initiative and the motivation to complete work assignments
  • Punctuality - arriving to work on time and completing assigned shifts
  • Flexibility of schedule (weekends)

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Fixed term contract

Contract length: 3 months

Salary: $16.55 per hour

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