Job Summary:

The primary function of the Floater (Grocery & Produce + Cashier) is to provide overall assistance to the department supervisors in facilitating product onto the sales floor and processing transactions of customer purchases. Time spent in each department will be directed by the Front End Manager.

Responsibilities for Grocery & Produce:

Preparation and Handling of Produce

• Prep fruit and vegetables for creating fruit bowls and vegetable cuts, ensuring consistent quality.
• Utilize tools and equipment, including knives, with precision and adherence to safety protocols.

Merchandising and Display Maintenance

• Build and maintain visually appealing cut product displays, replenishing and rotating stock as needed.
• Ensure cleanliness and organization of all work surface tops, meeting department hygiene standards.

Stock Management and Compliance

• Follow designated departmental methods and store policies, including organic compliance standards for prioritizing, organizing, receiving orders, and labeling products.
• Rotate and process stock with attention to expiry dates and quality.

Cleanliness and Shelf Maintenance

• Maintain clean, neat, and well-labeled shelves (e.g., product names, pricing, and promotional details).
• Perform regular cleaning and waste removal to ensure a safe and appealing work environment.

Inventory Flow and Spatial Awareness

• Coordinate the flow of stock from the back storeroom onto the shelves and into bins on the sales floor.
• Maintain spatial orientation on the sales floor to facilitate smooth customer traffic through the aisles.

Customer Service Excellence

• Offer prompt, polite, and informative assistance to customers both on the floor and over the phone.
• Assist customers by retrieving products, addressing inquiries, and ensuring concerns are resolved.

Order Receiving and Equipment Operation

• Unload skids of product and receive orders efficiently.
• Operate equipment such as the walkie-stacker forklift when necessary.
• Wear all required Personal Protective Equipment (PPE), including CSA-approved steel-toed boots, to ensure safety.

Communication and Collaboration

• Communicate effectively with supervisors, team members, and customers about special orders, product requests, and day-to-day updates.

Health & Safety Compliance

• Adhere to all operational and health & safety policies and procedures during work activities.

Additional Responsibilities

• Perform any other tasks as deemed necessary by the Department Manager.

Organic Compliance

• Attends all required Organic Compliance trainings and follows designated protocols
• In the event that compliance of organic standards procedures cannot be met, notifies manager/supervisor or Standards Coordinator.
• All other responsibilities related to organic compliance that are recommended by the Standards Coordinator with the support of the Operations Manager and/or Store Manager

Responsibilities for Cashier:

• Provide excellent customer service by interacting with customers in a friendly, familiar and efficient manner.
• Perform all transactions as accurately as possible, keeping debit and credit receipts neatly placed in the sections provided
• Ensure manufacturer's coupons are examined and processed accurately
• Process refunds as per Cash Department best practices
• Bag groceries neatly and efficiently if required
• Prior to starting shift, when possible, check for new products daily (especially in the Produce Department).
• Notify supervisor of any customer complaints, price discrepancies, equipment problems and/or tech issues that arise
• Update lost grocery file as necessary
• Return product and bottles to designated shelves when required.
• Direct customers to Customer Service for returns, complaints, and other situations that warrant longer explanations unrelated to the cash front
• Inform supervisor of any missing supplies (staples, pens, receipt rolls, tape, etc).
• Arrive for the start of shift on time and ready to work. Remember to give yourself a few minutes to get settled and look over product skus and codes.
• Perform closing duties which can vary from trash disposal to general tidy up as directed by a Cash Supervisor.
• Observe the policies and procedures regarding store operations and the health and safety policy.
• All other duties as required by the department manager.

Skills, Knowledge and Experience:

• Previous experience working with produce, retail, grocery, and/or customer service is an asset
• Previous experience working with processing cash, debit and credit transactions an asset
• Ability to move loads of 45+ lbs.
• No previous education required
• Strong work ethic, shows initiative and the motivation to complete work assignments
• Punctuality - arriving to work on time and completing assigned shifts
• Flexibility of schedule (weekends and evening)

Working conditions include but are not limited to the following:

• Involves working outside in all weather conditions and outside in cold temperatures
• May involve working in tight, confined spaces
• May involve difficult interactions with customers
• May involve moving or lifting objects of various weights (up to 55lbs) and sizes
• Long periods of standing and walking.
• Fast paced work environment at times (during store hours)
• May involve exposure to or use of of sharp objects, large machinery (e.g. garbage compactor, forklift) and moving vehicles
• Dexterity of movement to manipulate keyboard, grocery items, and bags
• Verbal and oral communication necessary

Hazards may include the following:

• bent wrist when handling groceries with high repetition. Pushing carts with force and bent back.
• theft when moving cash to empty or restock till
• moving carts and assisting customers with carry-outs during inclement weather.
• lifting and moving boxes of merchandise with bent back.
• opening boxes with utility knife exposing staff to sharp blade.

Health and Safety

Workers must:

• Follow all company health and safety policies, procedures and rules.
• Understand that contraventions of company health and safety policies, rules or procedures will be grounds for disciplinary action.

Pay: $17.60 per hour

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

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Job Summary

The Kitchen Supervisor is responsible for the supervision and training of kitchen staff, in addition to the production, quality assurance, and profitability of all menu items. Reporting directly to the Food Services Manager, the Kitchen Supervisor will assist in the creation of recipes, supervise line cooks to ensure quality control, and ensure compliance to organic standards.

Job Duties

• Supervise all kitchen personnel to ensure correct department prep and cooking methods and procedures are followed.
• Assist in food preparation when required.
• Ensures proper storage method of food ingredients in their designated area and ensuring that they are rotated properly.
• Safely uses kitchen equipment which includes, but are not limited to, dishwasher, oven, stove (gas top), knives, robocoup, hand shredder, and small grader.
• In order to adhere to food health and safety standards, maintain a clean and safe work area and ensure proper cleaning of kitchen equipment.
• Handles and trains other staff to clean kitchen equipment carefully and safely to prevent damage or injury.
• Prioritize and delegate tasks in kitchen layout and prep.
• Works efficiently and effectively with other staff members to uphold organic standards while producing the highest quality food items.
• Provide excellent customer service when in contact with customers or other staff.
• Assist with menu planning and maintaining a high level of quality and profitability in all food offerings.
• Provide input in the development of new menu items.
• Understand and observe all policies & procedures with regards to operations, health & safety, and the Occupational Health & Safety Act
• Any other job related duties assigned by the Food Services Manager

Skills/Attributes Required:

• Effective interpersonal, oral, and written communication skills.
• Willingness to be flexible with roles to include interactions with customers and other guests.
• Ability to work under pressure and take initiative in a fast paced kitchen environment.
• Positive attitude and ability to provide constructive feedback in the supervision and direction of line cooks and kitchen attendants.

Experience Required:

• Minimum 1 year of previous cook experience.
• Supervisory/management experience is an asset.
• Experience in preparing vegetarian dishes and/or working with organic foods is an asset.

Pay: $18.15 per hour

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

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Job Summary:

The role of the Body Care Consultant / CSR is to provide excellent customer service, maintain the appearance of the sales floor, and contribute to a positive and productive working / shopping environment.

Responsibilities:

• Approach customers and provide confident, friendly, and informative customer service
• Accurately and quickly ring through purchases
• Prioritize and carry out tasks on daily To Do lists
• Stocking and receiving when necessary as per departmental policy and procedures
• Attend trainings and keep up-to-date on product knowledge
• Attend staff meeting and keep up-to-date on department changes
• Observe all policies and procedures concerning the store operations, Body Care department, and health & safety
• Adheres to and enforces the operational store policies and procedures, health & safety policies and procedures, the Occupational Health and Safety Act, and Standards Compliance procedures.
• Any other duties as required by the manager or the supervisor on duty

Skills, Knowledge and Experience:

• Previous customer service / retail experience
• Previous experience working in a natural health retail environment an asset
• Knowledge of body care and/or cosmetic products in the natural health industry.
• Experience in working with make-up, hair care, essential oils and/or other esthetic fields is an asset
• Ability to communicate effectively within the department
• Ability to work and collaborate with other employees and management, as well as being able to work independently
• Demonstrate good work ethic and initiative, contributing to a supportive and friendly work environment
• Flexibility of schedule (weekends)

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Part-time

Experience:

• Natural Health Retail: 1 year (preferred)
• Natural Health Body Care and Cosmetic Product: 1 year (preferred)
• Esthetic field: 1 year (preferred)

Pay: $17.60/hour

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Job Summary:

Service and Food Assembly Staff are responsible for providing friendly and efficient customer service by portioning, slicing, assembling, wrapping, weighing, and labelling prepared foods. Staff are also required to assist with department cleaning and food prep as needed.

Responsibilities:

• Provide excellent customer service while efficiently serving and assembling food orders.
• Assist in portioning, packaging, and labeling prepared food items.
• In order to adhere to food health and safety standards, maintain a clean and safe work area.
• Follows all designated departmental methods and policies and procedures including, but not limited to, safe food handling and organic compliance standards for food preparation, storage, serving and clean-up.
• Performs all other job-related duties as assigned by Food Service Managers and Supervisors.
• Attends all required Organic Compliance trainings and follows designated protocols
• In the event that compliance of organic standards procedures cannot be met, notifies manager/supervisor or Standards Coordinator.

Skills, Knowledge and Experience:

• 1 year experience with food prep and food service.
• Ability to understand and carry out oral and written instructions
• Strong interpersonal skills
• Multi-task during periods of high customer volumes
• Must be available evenings and weekends

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Part-time, Permanent

Experience:

• Food Assembly: 1 year (preferred)
• Front of House: 1 year (preferred)

Work Location: In person

Pay: $17.60/hour

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Job Summary:

The primary function of the Baker is to provide overall proficiency and assistance in the production of baked goods while ensuring The Big Carrot’s adherence to organic, non-GMO standards.

Responsibilities:

• Assist with quality assurance and customer satisfaction by following preset formulations on a consistent basis to keep the quality and cost constant.
• Learns and adheres to the designated cooking / baking methods for consistently preparing the appropriate baked goods.
• Food preparation which includes but are not limited to, cleaning, chopping, peeling foods.
• Ensures proper storage method of food ingredients in their designated area and ensuring that they are rotated properly.
• Safely using kitchen equipment which includes, but are not limited to, dishwasher, oven, stove (gas top), knives, robot coupe, hand shredder, and small grader.
• In order to adhere to food health and safety standards, maintain a clean and safe work area and ensure proper cleaning of kitchen equipment.
• Work efficiently and effectively with other staff to uphold organic standards while producing the highest quality food items.
• Provide excellent customer service when in contact with customers or other staff.
• Understand and observe all policies & procedures concerning store operations and health & safety.
• Performs all other duties as required by the Food Services Manager and/or Store Manager.

Skills, Knowledge and Experience:

• Previous experience as a baker is an asset.
• Professional communication skills are required
• Ability to take direction and organize tasks
• Ability to work in a team environment and independently.
• To efficiently utilize time management skills in a multitasking environment
• Must be available to work early mornings (5AM) and weekends

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Part-time, Permanent

Experience:

• Baking: 1 year (required)

Pay: $18.65/hour

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