Job Summary:

The primary function of the Produce&Bulk Assistant Manager is to provide overall day-to-day operational functionality of the department in the absence of the Produce Manager; to ensure adequate receiving, stocking, rotation and preparation of produce and bulk items; to meet objectives for sales, inventory turns, labour, product selections and customer service.

Responsibilities:

• Oversees department staff supervision, scheduling, task delegation, stock movement and rotation, equipment function and departmental cleanliness as per departmental and store policies and procedures.
• Makes observations and documents day-to-day running of the department and confers with Department Manager on a regular basis regarding the state of the department.
• Attends all Department and Manager Meetings if and when required.
• Offers prompt and courteous customer service, fields customer complaints, solves customer conflicts, and proactively determines customer need.
• Creates a positive environment amongst department employees, motivates staff to take responsibility and to make decisions based on experience
• Maintains consistent communication with Standards Coordinator on all matters as they relate to organic compliance (e.g. changes in supplier, processing, changes in cleaners, etc.)
• All other responsibilities related to organic compliance that are recommended by the Standards Coordinator with the support of the General Manager and/or Store Manager
• Keyholding responsibilities, as required
• Perform any other job-related and/or managerial tasks at the discretion of the Produce Manager or Store Manager

Skills, Knowledge and Experience:

• 2-4 years of relevant retail management experience in a grocery setting
• Relative management college level diploma an asset
• Experience working in customer service
• Knowledge of current trends in the natural foods industry.
• Has the experience and ability to read and understand financial statements
• Organized, consistently follows through on commitments with a demonstrated ability to handle multiple demands
• Outstanding communication skills, including verbal skills required to deliver effective direction, relay strategic information, and discipline
• Ability to provide leadership and guidance and create a positive working environment that fosters creativity and problem solving.
• Willingness and ability to learn and grow to meet the changing requirements of the job.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Full-time

Pay: From $37,050.00 per year

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Job Summary:

The primary function of the Production Cook is to use the knowledge and skills required to prep, cook, and store vegetarian and non-vegetarian food. Such skills include being proficiently able to utilize a wide range of kitchen tools including, but not limited to, proper knife handling.

Responsibilities:

• Follows designated methods and policies and procedures including, but not limited to, safe food handling and organic compliance standards for food preparation, storage, and serving of vegetarian dishes and dishes containing meat.
• Uses and maintains all kitchen equipment safely and appropriately and maintains a clean and safe work area as per policy and procedures.
• Provides excellent customer service when in contact with customers or other staff.
• Performs all other related job duties as required by the Food Service Managers and Supervisors.
• Attends all required Organic Compliance trainings and follows designated protocols
• In the event that compliance of organic standards procedures cannot be met, notifies manager/supervisor or Standards Coordinator.
• All other responsibilities related to organic compliance that are recommended by the Standards Coordinator with the support of the General Manager and/or Store Manager

Skills, Knowledge and Experience:

• 1 year kitchen experience
• Professional communication skills are required.
• Ability to take direction and work in a team environment.
• Ability to work calmly and effectively under pressure.
• Ability to efficiently utilize time management skills in a multi-tasking environment
• Must have a flexible schedule that includes evenings and weekends

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Part-time, Permanent

Pay: $18.65 per hour

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Job Summary

The primary function of the Wellness Supervisor (Dispensary & Body Care) is to provide overall day-to-day operational functionality of the Wellness section in support and in the absence of the Store Manger. The supervisor’s main priority is to oversee and manage the operations on the sales floor, and ensure a high level of customer service.

Job Duties

• Responsible for efficiencies within the department scheduling and planning, at the direction of the Store Manager.
• Provide a prompt, pleasant and educated customer service experience.
• Resolves customer service concerns that occur on a day-to-day basis.
• Makes observations and documents day-to-day running of the department and confers with the Store Manager on a regular basis regarding the state of the department.
• Given authority to be in a disciplinary role as per Big Carrot policy, at the discretion of the Store Manager.
• Maintains up-to-date and clear communication and professional relationships with other staff via all modes of communication (e.g. verbally, written staff log, etc.)
• Process point of sales transactions quickly, accurately and efficiently.
• Stock products and perform other required duties in times of low customer traffic
• Follow department cleanliness requirements.
• Inventory ordering responsibilities.
• Review and remove zero-selling items to optimize stock levels and improve product flow in the Body Care section.
• Collaborate with the Grocery Department to create additional space for grocery items as needed.
• Ensure shelves are faced up and maintained to a high standard to maximize product visibility and improve customer experience.
• Work closely with the Danforth Wellness Department Management team to coordinate ordering, plan and execute sales promotions, and identify strategies to boost sales.
• Customer service responsibilities as required in the department.
• Adheres to and enforces the operational store policies and procedures, health & safety policies and procedures, the Occupational Health and Safety Act, and Standards Compliance procedures.
• Perform any other job-related tasks as assigned by the Store Manager or Operations Manager

Experience/Skills/Attributes Required:

• Knowledge of supplements a requirement (e.g. general uses, relation to health conditions, brands)
• Certification or diploma in Nutrition / Wholistic Health (e.g. ND, Homeopathy, Herbalist, etc.) required
• 1+ year in supervisory position in retail / customer service
• Experience with inventory and product ordering an asset
• Customer service oriented attitude, leads by example.
• Organized, consistently follows through on commitments.
• Demonstrated ability to handle multiple demands.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Pay: From $18.15 per hour

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Job Summary:

The primary function of the Front End Supervisor is to provide overall day-to-day operational functionality of the department in support and in the absence of the Front End Manager; to ensure proper cash handling and loss performance by executing department protocol and company policies and procedures; to provide superior customer service; to ensure adequate receiving and stocking of Front End items and to meet objectives for sales, inventory turns, labour, merchandising.

Responsibilities:

• Responsible for staff supervision and evaluation, delegation, and efficiencies within the department, at the direction of the department manager
• May participate in the hiring, interviewing and training of new employees as well as taking on a disciplinary role, as per Big Carrot policy, at the discretion of the Department and Store Manager
• Ensures proper product merchandising and inventory ordering is completed at the direction of the department manager.
• Ensures the cash front is staffed: opens and closes at the appropriate time and the proper procedures are followed for cash transactions and bank deposits.
• Assists and oversees the general maintenance and appearance of the store/cash front ensuring a safe and pleasing environment for both customers and associates; request store maintenance when required.
• Assists the cashiers on the tills when there is a high volume of customers
• Resolves customer complaints ensuring exceptional customer service.
• Creates a positive environment amongst department employees, motivates staff to take responsibility and to make decisions based on experience
• Ensures all Front End equipment is running safely and efficiently; notifies the store management of any equipment malfunctions.
• Makes observations and documents day-to-day running of the department and confers with Department Manager on a regular basis regarding the state of the department.
• Adheres to and enforces the operational store policies and procedures, health & safety policies and procedures, the Occupational Health and Safety Act.
• Keyholder/ Manager on Duty responsibilities when necessary
• Any other job related duties required by Front End Manager.

Skills, Knowledge and Experience:

• Organized, consistently follows through on commitments, able to handle multiple demands.
• Ability to assist in the forecasting of sales and trends, and the budgeting of a retail department.
• Ability to analyze and interpret data as it relates to product placement and sales an asset.
• Customer service oriented attitude, leads by example.
• 2 Year Diploma in management or related education and/or 1+ years in supervisory position in the health food industry an asset.
• A background in holistic nutrition an asset.
• Must be available evenings and weekends.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Pay: From $18.15 per hour

Positions open: 2

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Job Summary

The primary function of the Front End Manager is to provide overall operational direction for the Front End Department (Cash and Customer Service). The Manager will be responsible for the development and meeting of annual objectives in budgeting, sales, inventory management, staff development and management and policy compliance for the Front End Department.

Job Duties

• Responsible for staff recruitment and dismissals, departmental trainings, task delegation, communicating job expectations, evaluations, disciplinary actions, and scheduling as per store policy and procedures and applicable laws.
• Creates a positive environment amongst department employees; motivates staff to take responsibility and to make decisions based on experience; ensures all pertinent information is shared with staff in a timely and appropriate manner.
• Does work tasks at the customer service desk as required (returns, appliance sales, answers phones, customer inquiries, etc)
• Responsible for departmental financial analysis, labour cost forecasting, budgeting and inventory flow and management.
• Maintains departmental profitability, keeping track of monthly sales and labour costs and adjustments.
• Ensures all Health and Safety protocols are followed and all Front End department equipment are functioning properly; notifies the Store Manager of equipment malfunction.
• Responsible for the maintenance and control of cash registers; works with the IT department in order to maintain balanced, swift and efficient transactions; ensure all cash handling and loss prevention systems and procedures are performed according to established guidelines.
• Attends managers’ meetings, regularly confers with store management on a regular basis regarding the state of the department.
• Responsible for departmental customer complaints and resolving customer conflicts when applicable, offering prompt and polite customer service to all customers (by phone, email or in person).
• Keyholding responsibilities, as required.
• Adheres to and enforces the operational store policies and procedures, health & safety policies and procedures, the Occupational Health and Safety Act, and Standards Compliance procedures.
• Perform any other job-related and/or managerial tasks at the discretion of the Store Manager or Operations Manager.

Experience/Skills/Attributes Required:

• Relative management college level diploma
• 2-4 years of relevant retail management experience
• 2-4 years of retail buying experience
• Experience in the natural health industry an asset
• Has the experience and ability to read and understand financial statements

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Pay: From $39,500.00 per year

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Job Summary:

The primary function of the Bulk staff is to maintain a well stocked and clean department, consistent levels of coverage and remain mindful of the general operating procedures of the department while providing great customer service.

Responsibilities:

• Offers prompt, informative and polite customer service to all customers when on the floor or over the phone.
• Coordinates the flow of stock from the back store room onto the shelves and into bins on the sales floor, pulling and rotating product according to expiry dates
• Maintains awareness of spatial orientation on the floor to allow ease of customer traffic in the aisles
• Maintain clean, neat, and appropriately labelled shelves (i.e. name of products, price, sale price, etc.)
• Communicates effectively with supervisors, fellow employees, and customers regarding special orders, product requests, and day-to-day briefs as per departmental methods and policies.
• Provide assistance in the Produce section when needed.
• Follows designated departmental methods and store policies and procedures including, but not limited to, Organic compliance standards for prioritizing, organizing and receiving orders, labelling, rotating and processing stock, storage, cleaning and waste removal.
• Provide excellent customer service (includes retrieving products for customers and ensuring customer questions or concerns are addressed).
• All other tasks deemed necessary by the Department Manager.

Skills, Knowledge and Experience:

• No previous education required
• Previous retail, grocery, and/or customer service experience an asset
• Strong work ethic, shows initiative and the motivation to complete work assignments
• Punctuality - arriving to work on time and completing assigned shifts
• Flexibility of schedule (weekends and evening)

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Full-time

Pay: $17.20 per hour

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Job Summary:

The Meat Wrapper is responsible for receiving and processing product and coordinating the appropriate flow of stock onto the floor. Staff are also responsible for providing excellent customer service and maintaining a clean and comfortable store environment.

Responsibilities

• The meat wrapper is responsible for receiving, storing, wrapping, weighing, pricing, and rotation of meat department products which include pre-packaged deli and frozen items.
• Delivers excellent, friendly, customer service and product knowledge to customers.
• Maintains a clean, neat and organized workplace and shelf/display space with appropriate labelling.
• Involves working in both coolers and freezers; temperature extremes in working environment.
• Involves moving or lifting objects of various weights (up to 50lbs) and sizes.
• Involves standing for extended periods of time.
• Exposure to sharp objects, large machinery.
• Adheres to all operational, health & safety, and organic compliance policies and procedures when the above responsibilities are performed.
• At the Southwood location, if the Meat Wrapper is done with all Meat Department-related responsibilities they will help other departments with job-related tasks as directed by the Store or Department Managers if there is any down time and that they should check with those managers before taking a break.
• Any other job-related tasks as required by the Meat Department Manager.

Skills, Knowledge and Experience:

• No previous education required
• Previous meat room and customer service experience an asset.
• Must have a flexible schedule that includes evenings and weekends.
• Positive customer service attitude.
• Dexterity to lift and maneuver loads of up to 50 lbs.
• Ability to work in closed quarters and perform repetitive tasks in varying environmental conditions.
• Must wear CSA-approved steel toed shoes while on duty.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Part-time

Pay: $17.20 per hour

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Job Summary

The Wellness Assistant Manager supports the Body Care and Dispensary sections in managing daily operations, overseeing inventory and purchasing, coordinating team activities, and ensuring high standards of customer service. This position requires strong knowledge of natural health products, excellent organizational skills, and the ability to lead and collaborate with the team.

Job Duties

• Inventory & Purchasing
• Assist the Wellness Manager in actively seeking new, high-quality, unique body care products and reliable vendors that meet the Big Carrot’s product quality assurance standards (organic, local, non-GMO whenever possible).
• Maintain optimal stock levels and minimize out-of-stock situations.
• Oversee the creation and maintenance of ordering schedules with designated suppliers.
• Conduct inventory counts and manage order placements while adhering to budgetary guidelines.
• Monitor the arrival of new products, update POS systems, and communicate with staff on changes or special orders.
• Responsible for all product pricing and changes to the catalogue, ensuring the company offers competitive pricing; updates and maintains POS across store locations in conjunction with the Wellness Manager.
• Coordinate and broker Bodycare products for The Big Carrot monthly flyer in collaboration with advertising, ensuring product rebates are received for featured products.
• Customer Service & Sales Support
• Demonstrate, explain, and present supplements and body care products to customers.
• Handle customer special orders, returns, and complaints promptly.
• Oversee monthly flyer displays, ensuring promotional items are stocked and labeled appropriately.
• Address and resolve customer inquiries with a focus on product knowledge and departmental policies.
• Marketing & Brand Coordination
• Work closely with the Wellness Manager and the Marketing department to ensure accurate and timely information (pricing, images, etc.) is shared for print and digital advertising.
• Meet with brand representatives and brokers to maintain brand support, broker deals, and collaborate on promotions in conjunction with the Wellness Manager.
• Collaborate with other department managers to facilitate cross-departmental product promotions.
• Team & Communication
• Assist the Wellness Manager with the supervision and support of the Body Care Inventory Clerk ensuring efficient workflow and task completion.
• Assist in scheduling, training, and performance management of the team.
• Communicate effectively with Wellness Manager, Body Care Inventory Clerk and consultants considering their feedback on product selection, sales trends, and customer responses; the Wellness Manager will have the final say on new products, which must adhere to company standards.
• Foster a positive work environment that encourages teamwork and continuous learning.
• Budget & Financial Oversight
• Ensure departmental inventory and purchasing align with budgeted goals.
• Track and report on sales, promotions, and inventory turnover to the Wellness Manager.
• Analyze department performance metrics to identify areas for improvement in inventory management and customer engagement.
• Compliance & Safety
• Adhere to health & safety policies and procedures, including the Occupational Health and Safety Act.
• Ensure the team follows store policies, operational procedures, and safety regulations.
• Address any compliance issues promptly, following up with relevant documentation and training.
• Perform any other job-related and/or managerial tasks at the discretion of the Wellness Manager or Store Manager

Experience/Skills/Attributes Required:

• 3+ years of experience in the natural health products industry (supplements, body care).
• 2-4 years of relevant retail management experience.
• Knowledge of inventory management, purchasing, and sales support functions.
• Strong organizational skills and attention to detail; ability to manage multiple tasks effectively.
• Excellent interpersonal and customer service skills; able to resolve issues diplomatically.
• Demonstrated leadership qualities, fostering a collaborative and productive team environment.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Pay: From $39,500.00 per year

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Job Summary:

Juice Bar Staff are responsible for providing exemplary customer service, quality drinks and products, and maintaining a clean and comfortable juice bar environment.

Responsibilities:

• Function effectively by balancing tasks in a fast paced environment while making sure to pay attention to detail.
• Delivers excellent customer service and product knowledge to all Juice Bar customers.
• Producing and serving quality juices and drinks for customers.
• Using equipment safely and in the method trained by the Juice Bar manager and supervisor.
• Maintain a clean and organized workplace.
• Process cash, debit and credit transactions.
• Perform closing duties which can vary from compost and trash disposal, general cleaning, and storing of equipment.
• Contributes to a positive work environment.

Skills, Knowledge and Experience:

• Previous experience in food services (esp. coffee barista or juice bar experience) are an asset
• No specific educational requirements
• Ability to understand and carry out oral and written instructions, and to request for clarification when needed
• Strong interpersonal and communication skills
• Ability to work as part of a team
• Must be available during weekdays (Monday to Friday)

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Part-time

Pay: $17.20 per hour

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Job Summary:

The primary function of the cashier is to provide overall exceptional customer service for the Big Carrot by facilitating a pleasant shopping experience while processing transactions of customer purchases.

Responsibilities

• Provide excellent customer service by interacting with customers in a friendly, familiar and efficient manner.
• Perform all transactions as accurately as possible, keeping debit and credit receipts neatly placed in the sections provided.
• Ensure manufacturer’s coupons are examined and processed accurately.
• Process refunds as per Cash Department best practices.
• Bag groceries neatly and efficiently if required.
• Prior to starting shift ,when possible, check for new products daily (especially in the Produce Department).
• Notify supervisor of any customer complaints and concerns, price discrepancies, and equipment problems and/or tech issues that arise.
• Update lost grocery file as necessary.
• Return product and bottles to designated shelves when required.
• Direct customers to Customer Service for returns, complaints, and other situations that warrant longer explanations unrelated to the cash front.
• Assist other cashiers when free and as needed.
• Arrive for the start of shift on time and ready to work. Remember to give yourself a few minutes to get settled and look over product skus and codes.
• Make sure to follow posted schedules unless otherwise advised.
• Perform closing duties which can vary from trash disposal to general tidy up as directed by a Cash Supervisor.
• Observe the policies and procedures regarding store operations and the health and safety policy.
• All other duties as required by the department manager.

Skills, Knowledge and Experience:

• No previous education required
• Previous experience working with processing cash, debit and credit transactions an asset
• Enjoys working with customers and the public
• Attention to detail
• Remaining attentive, focused, and calm in an often busy environment
• Ability to prioritize workload
• Flexibility of schedule (weekends and evenings)

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Part-time

Pay: $17.20 per hour

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