Job Summary:

The primary function of the Operations Manager is to supervise the operational practices of the establishment at the direction of the Board; to ensure that the highest standards are achieved and maintained in accordance with quality assurance policies of the Big Carrot. The Operations Manager has responsibilities, which include building and developing standard operating procedures as directed and rolling them out organization-wide. The Operations Manager is responsible for developing a company capital expenditure budget, collaborating with the Board on the company’s strategic initiatives for the year. The Operations Manager consults regularly with the Board on decisions to ensure alignment within the organization.

The Operations Manager ensures all legal specifications are adhered to in line with the company's own policy, best business practice standards, business legislation, and any laws that govern the running of a food retail business (health and safety, labor law, etc.)

In addition, the Operations Manager oversees day-to-day operations of the organization ranging from merchandising, sales, purchasing, Human Resources, Marketing, Accounting and IT, customer service, staff succession, as well as budgeting in order to ensure the effective functioning of all store locations and food processing facilities, achievement of business goals, and enhancement of the Company’s brand image in the market.

Collaborates with the Board to manage day-to-day financial activities, including budgeting, expense tracking, and financial reporting. Ensures operational costs are controlled and aligns spending with the board-approved budget.

Major Responsibilities:

• Oversees management of all store locations: Works with store managers to set new productivity goals, forecast budgets, and increase profit margins. Assists in establishing organizational-wide operational policies and procedures that guide store managers in optimizing staff efficiency, morale, and level of customer service.
• Operating finance & budget management: Manages day-to-day financial activities, including budgeting, expense tracking, and financial reporting. Assists with the budget process for the store locations, external food processing facilities, and any equipment and staffing costs accrued or predicted for these departments. Provides a detailed operations budget of the organization to the Board of Directors to be strategically analyzed and assessed.
• Operational strategizing: Plays a key role in logistics management, and chalking out and implementation of overall operational policy with the goal of logistical improvements. Determines the type of equipment, fixtures, store location renovations to fulfill required organizational improvements. Strategizes on supply chain management (warehouse logistics, key distribution partners) on ways to effectively improve cost and efficiency.
• Operational Policy Implementation: Improves processes and policies in support of organizational goals. Formulates and implements specific departmental and organizational policies and procedures to optimize performance and outcomes. Confers with the Board of Directors, Human Resources, and staff as necessary when establishing and implementing operational policies and procedures. Monitors adherence to rules, regulations, and procedures. Facilitates cooperation and coordination between departments.
• Managing third-party relations: Ensures that standard procedures are followed when third parties/consultants are hired. Ensures that the necessary administrative and legal formalities are completed. Ensures that the third party properly executes the agreed terms and conditions.
• Logistics management: Ensures that the machinery and equipment used have the ability to produce goods and services for the organization at an acceptable standard. Coordinates with the quality assurance personnel to ensure that the goods meet an acceptable standard and generate positive feedback from customers. Prepares reports on the current condition of logistics and decides on the next course of action.
• General Supervisory Responsibilities: Directly responsible for the recruitment, operational training, performance evaluation, and disciplinary action of the managers/program directors that directly report to the Operations Manager. Ensures staff adherence to company policies, health and safety regulations, and quality standards.
• Perform any other job-related duties at the discretion of the Board of Directors.

Skills, Knowledge and Experience:

• Bachelor Degree in business administration or similar, or a combination of education and experience.
• Dexterity and ability required to operate a computer, telephone and other office equipment; knowledge of word processing (e.g. Microsoft Office and Google Suite) and spreadsheet applications.
• Good analytical skills to evaluate programs and trends.
• 2 - 3 years of related management experience.
• Knowledge of human resource management, financial and budget management.
• Excellent written and verbal communication and interpersonal skills

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Full-time, Permanent

Pay: $68,500.00-$95,000.00 per year

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Job Summary:

The primary function of the Wellness Inventory Clerk is to assist in the management of in-store stock inventory, counting products, ordering stock from our suppliers in a timely manner (as delegated by the Department Manager and Purchaser) and working within the department inventory budget as set out by the Dispensary Purchaser.

Responsibilities:

• Ability to demonstrate, explain and present supplements to customers
• Create and maintain an ordering schedule with designated suppliers
• Perform physical count of in-house inventory, create and place orders while paying special attention to account details
• Minimizing in-store “out of stock” products and ordering products as directed by the Purchaser and Wellness Manager
• Promptly dealing with customer special orders and suppliers regarding customer returns and damaged products as per departmental policy
• Communicate effectively and work closely with Wellness Manager and Dispensary Purchaser for day-to-day tag changes/zero sellers/new product placement
• Work on monthly flyer displays in the Dispensary and main store; ensure that sales tags are printed and maintained
• Keeping up-to-date on promotional items and demo schedules to maintain appropriate stock levels
• Take on customer service/consultant or labour duties as requested by the Wellness Manager
• Adhere to operational store policies and procedures, health & safety policies and procedures, the Occupational Health and Safety Act, and Standards Compliance procedures
• Any other job related duties as required by the Wellness Manager and/or Store Manager

Skills, Knowledge and Experience:

• 2+ years experience relating to the natural health product industry (supplements).
• For ordering professional supplement lines: Valid naturopathic (ND) license required.
• Experience with inventory and product ordering.
• Organized, follows through on commitments, demonstrates ability to handle multiple demands.
• Competency in basic mathematics and ability to analyze and interpret data
• Customer service oriented attitude; leads by example.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Job Types: Full-time, Permanent

Pay: From $17.50 per hour

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Job Summary:

Juice Bar Staff are responsible for providing exemplary customer service, quality drinks and products, and maintaining a clean and comfortable juice bar environment.

Responsibilities:

• Function effectively by balancing tasks in a fast paced environment while making sure to pay attention to detail.
• Delivers excellent customer service and product knowledge to all Juice Bar customers.
• Producing and serving quality juices and drinks for customers.
• Using equipment safely and in the method trained by the Juice Bar manager and supervisor.
• Maintain a clean and organized workplace.
• Process cash, debit and credit transactions.
• Perform closing duties which can vary from compost and trash disposal, general cleaning, and storing of equipment.
• Contributes to a positive work environment.

Skills, Knowledge and Experience:

• Previous experience in food services (esp. coffee barista or juice bar experience) are an asset
• No specific educational requirements
• Ability to understand and carry out oral and written instructions, and to request for clarification when needed
• Strong interpersonal and communication skills
• Ability to work as part of a team
• Must be available during weekdays (Monday to Friday)

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Part-time

Pay: $16.55 per hour

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Job Summary:

The primary function of the Wellness Supervisor (Body Care) is to provide overall day-to-day operational functionality of the Body Care section in support and in the absence of the Wellness Manager. The supervisor’s main priority is to oversee operations on the sales floor through the delegation and maintenance of staff responsibilities, and ensuring a high level of customer service.

Responsibilities:

• Responsible for staff supervision, delegation, and efficiencies within the department, at the direction of the department manager.
• Creates a positive environment amongst department employees, motivates staff to take responsibility and to make decisions based on experience.
• Resolves any staff or customer service concerns that occur on a day-to-day basis.
• Makes observations and documents day-to-day running of the department and confers with Department Manager and/or Assistant Manager on a regular basis regarding the state of the department.
• Participate in training and performance evaluation of employees at the discretion of the Department and Store Manager.
• Given authority to be in a disciplinary role as per Big Carrot policy, at the discretion of the Department and Store Manager.
• Inventory ordering responsibilities in support and in the absence of inventory staff.
• Customer service responsibilities as required in the department.
• Adheres to and enforces the operational store policies and procedures, health & safety policies and procedures, the Occupational Health and Safety Act, and Standards Compliance procedures.
• Perform any other job-related tasks as assigned by the Wellness Manager or Store Manager

Skills, Knowledge and Experience:

• Previous experience working in a natural health retail environment.
• Knowledge of body care and/or cosmetic products in the natural health industry.
• 1+ year in a supervisory position in retail / customer service.
• Experience with inventory and product ordering an asset.
• Customer service oriented attitude, leads by example.
• Organized, consistently follows through on commitments.
• Demonstrated ability to handle multiple demands.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Part-time

Pay: $17.50 per hour

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Job Summary:

Butchers cut, trim, or prepare meats (fish, chicken, pork, beef, etc) according to the sizes preferred by the consumers using knives, butcher's cutlery and powered equipment such as grinders and bandsaws.

Responsibilities:

• Provides outstanding customer service and maintains a positive work environment.
• Processing various meats and fish into preferred and department standard portions, sausages and burgers; operate butcher's cutlery and powered equipment like grinders, band saw, mincer, etc.
• Maintains clean and orderly work space, following health and safety, food safety, and organic certification protocols
• Properly wraps, scales and labels product
• Monitor the stock for buying and ordering, attending to product displays and customer needs
• Adheres to all operational, health & safety, and organic compliance policies and procedures when the above responsibilities are performed.
• Any other job-related tasks as required by the Meat Facility Department Manager.

Skills, Knowledge and Experience:

• High school diploma required.
• Minimum of 2 years of meat cutting experience; knowledge of “all natural” meat programs an asset
• Must have strong interpersonal and communication skills, both written and verbal, are essential
• Ability to provide and receive constructive feedback; able to follow direction
• Strong orientation to detail; strong analytical skills
• Ability to work varied hours/days as business dictates
• Strong customer service orientation
• Appropriate food handler’s certificate/card
• Must wear CSA-approved steel toed shoes while on duty.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Pay: $20.25 per hour

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Job Summary:

The primary function of the cashier is to provide overall exceptional customer service for the Big Carrot by facilitating a pleasant shopping experience while processing transactions of customer purchases.

Responsibilities

• Provide excellent customer service by interacting with customers in a friendly, familiar and efficient manner.
• Perform all transactions as accurately as possible, keeping debit and credit receipts neatly placed in the sections provided.
• Ensure manufacturer’s coupons are examined and processed accurately.
• Process refunds as per Cash Department best practices.
• Bag groceries neatly and efficiently if required.
• Prior to starting shift ,when possible, check for new products daily (especially in the Produce Department).
• Notify supervisor of any customer complaints and concerns, price discrepancies, and equipment problems and/or tech issues that arise.
• Update lost grocery file as necessary.
• Return product and bottles to designated shelves when required.
• Direct customers to Customer Service for returns, complaints, and other situations that warrant longer explanations unrelated to the cash front.
• Assist other cashiers when free and as needed.
• Arrive for the start of shift on time and ready to work. Remember to give yourself a few minutes to get settled and look over product skus and codes.
• Make sure to follow posted schedules unless otherwise advised.
• Perform closing duties which can vary from trash disposal to general tidy up as directed by a Cash Supervisor.
• Observe the policies and procedures regarding store operations and the health and safety policy.
• All other duties as required by the department manager.

Skills, Knowledge and Experience:

• No previous education required
• Previous experience working with processing cash, debit and credit transactions an asset
• Enjoys working with customers and the public
• Attention to detail
• Remaining attentive, focused, and calm in an often busy environment
• Ability to prioritize workload
• Flexibility of schedule (weekends and evenings)

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Part-time

Pay: $16.55 per hour

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