Terms of Use
These terms refer to any content on the Big Carrot website, mobile application, social media sites and downloadable documents.

All content is the intellectual property of The Big Carrot Natural Food Market (Copyright 546073 Ont. Ltd. O/A The Big Carrot™)

The use of any content from this website inclusive of text, blogs, photos, pdfs or images is strictly prohibited without written consent.

Media requests for information about the Big Carrot Natural Food Market and the cooperative can be directed to pr@thebigcarrot.ca


The Big Carrot Privacy Policy Statement

1. Commitment to Privacy

We have adopted this policy out of respect for the privacy of our customers, members and staff persons and because some of the information we collect, use, disclose and retain is personal in nature and governed by the Personal Information Protection and Electronic Documents Act (PIPEDA).

We are responsible for the protection of personal information we collect in our dealings internally and with third parties. We are committed to being transparent and accountable in how we handle the personal information you choose to share with us. This policy is intended to identify the classes of personal information we collect, its handling and use.

2. What is Personal Information?

Personal information is information about an identifiable individual including name, address, financial information, email addresses, and other information collected electronically through our web site. It does not include the name, title or business address or telephone number of an employee of an organization.

3. What Personal Information does The Big Carrot Collect?

We limit our collection and use of personal information as much as possible to deliver high-quality services and products to our customers, and to manage the organization effectively. We will only use personal information collected for the purposes for which it was gathered and will only keep it for as long as necessary to fulfill that purpose.

Services that we provide, including for example our rewards program, contests, job applications, and any other service that we may offer from time to time, require that you provide certain personal information as described in this Policy. The requested information may include your name, address, email address, telephone number, gender, age, credit card number and expiry date, which may be used in the delivery of services, processing of payment, identity verification or for marketing purposes. You may always refuse to provide your personal information however, your refusal may prevent us from being able to deliver our services to you.

Our website uses Cookies. A “Cookie” is a string of information stored by the website on your computer and which your browser provides back to the website. Cookies are used to identify you as a unique user, to customize your experience and to store your username so that you do not have to enter it each time you visit us online. You can always disable Cookies on your browser if you do not wish to have them placed on your computer. Doing so may reduce the personalization and functionality of the website.

For our customer rewards program, should you choose to enroll, we will be collecting your name, email address, telephone number, and address. Any personal information that you provide us with in connection with our rewards program will be treated in accordance with this policy. Under no circumstance will we sell any of your personal information to third parties and all disclosures will be in accordance with this policy.

4. Restrictions on Collection, Use and Disclosure of Personal Information

We will obtain your consent prior to the collection, use or disclosure of your personal information. We will not share information outside of the organization without your consent, except as set out in this policy. In addition, if we intend to use your information in a way we did not tell you about previously, we will obtain your consent at that time.

There are some exceptions where we may collect, use or disclose your information without consent including where we use outside suppliers to do work for us, where we are required or permitted to do so by law, and where we have to protect our interests. Examples of outside suppliers that we share your information with include email marketing provider MailChimp to deliver our newsletter and credit card processing entities to process payment.

You have the right to request access to verify, rectify or update your personal information. This request may be denied in limited circumstances such as where disclosure is prohibited by law. Depending on the nature of the request, we may ask you to put it in writing.

5. Giving/Withdrawing Consent

There are many ways in which we may obtain your consent for the collection, use or disclosure of your personal information. We may obtain your consent in writing, verbally or through electronic means. Additionally, where permitted by law, your consent may be implied through your actions, such as by your continued use of a product or service after notification of some change.

Subject to any legal or contractual requirements, you may withdraw your consent at any time.

6. Communications From Us

By subscribing to our newsletter, you consent to receiving periodic communications from us. At any time, you can cancel your subscription to our newsletter. We will work as quickly as possible to disable any further communications.

7. Safeguarding Personal Information

We take protecting your personal information within and outside the organization seriously. Our procedures include the secure storage of your personal information and limiting the number of people within the organization with access to your personal information. Staff members granted access will be trained on our procedures.

Where your information is transferred to a third party, for the processing of payment for example, we will use appropriate means, contractual or otherwise, to protect it.

At your request, we will delete your account. We will not retain any paper copies of your accounts or any personal information you provide us with. When your information is no longer required, we securely destroy it or convert it to an anonymous form. For legal reasons, we may keep information beyond the end of your relationship with us.

When you change or withdraw your consent, we will do our best to make sure that our files are updated as quickly as possible. It may take some time for our records to reflect your changes as many records can only be changed during regular file updates.

8. Resolving Privacy Concerns

The Big Carrot is committed to treating its customers with the greatest respect and consideration and providing the highest level of service. Even so, from time to time something may go wrong. Whatever the circumstances, our primary concern is ensuring your concerns are addressed and your problem is resolved.

In most cases, a complaint or concern is resolved simply by talking to us about it. If you have any concerns you can speak with us by calling customer service at 416-446-2129.


Sign up to get the latest news, events and promotions!