Job Summary:

The primary function of the Operations Manager is to supervise the operational practices of the establishment at the direction of the Board; to ensure that the highest standards are achieved and maintained in accordance with quality assurance policies of the Big Carrot. The Operations Manager has responsibilities, which include building and developing standard operating procedures as directed and rolling them out organization-wide. The Operations Manager is responsible for developing a company capital expenditure budget, collaborating with the Board on the company’s strategic initiatives for the year. The Operations Manager consults regularly with the Board on decisions to ensure alignment within the organization.

The Operations Manager ensures all legal specifications are adhered to in line with the company's own policy, best business practice standards, business legislation, and any laws that govern the running of a food retail business (health and safety, labor law, etc.)

In addition, the Operations Manager oversees day-to-day operations of the organization ranging from merchandising, sales, purchasing, Human Resources, Marketing, Accounting and IT, customer service, staff succession, as well as budgeting in order to ensure the effective functioning of all store locations and food processing facilities, achievement of business goals, and enhancement of the Company’s brand image in the market.

Collaborates with the Board to manage day-to-day financial activities, including budgeting, expense tracking, and financial reporting. Ensures operational costs are controlled and aligns spending with the board-approved budget.

Major Responsibilities:

• Oversees management of all store locations: Works with store managers to set new productivity goals, forecast budgets, and increase profit margins. Assists in establishing organizational-wide operational policies and procedures that guide store managers in optimizing staff efficiency, morale, and level of customer service.
• Operating finance & budget management: Manages day-to-day financial activities, including budgeting, expense tracking, and financial reporting. Assists with the budget process for the store locations, external food processing facilities, and any equipment and staffing costs accrued or predicted for these departments. Provides a detailed operations budget of the organization to the Board of Directors to be strategically analyzed and assessed.
• Operational strategizing: Plays a key role in logistics management, and chalking out and implementation of overall operational policy with the goal of logistical improvements. Determines the type of equipment, fixtures, store location renovations to fulfill required organizational improvements. Strategizes on supply chain management (warehouse logistics, key distribution partners) on ways to effectively improve cost and efficiency.
• Operational Policy Implementation: Improves processes and policies in support of organizational goals. Formulates and implements specific departmental and organizational policies and procedures to optimize performance and outcomes. Confers with the Board of Directors, Human Resources, and staff as necessary when establishing and implementing operational policies and procedures. Monitors adherence to rules, regulations, and procedures. Facilitates cooperation and coordination between departments.
• Managing third-party relations: Ensures that standard procedures are followed when third parties/consultants are hired. Ensures that the necessary administrative and legal formalities are completed. Ensures that the third party properly executes the agreed terms and conditions.
• Logistics management: Ensures that the machinery and equipment used have the ability to produce goods and services for the organization at an acceptable standard. Coordinates with the quality assurance personnel to ensure that the goods meet an acceptable standard and generate positive feedback from customers. Prepares reports on the current condition of logistics and decides on the next course of action.
• General Supervisory Responsibilities: Directly responsible for the recruitment, operational training, performance evaluation, and disciplinary action of the managers/program directors that directly report to the Operations Manager. Ensures staff adherence to company policies, health and safety regulations, and quality standards.
• Perform any other job-related duties at the discretion of the Board of Directors.

Skills, Knowledge and Experience:

• Bachelor Degree in business administration or similar, or a combination of education and experience.
• Dexterity and ability required to operate a computer, telephone and other office equipment; knowledge of word processing (e.g. Microsoft Office and Google Suite) and spreadsheet applications.
• Good analytical skills to evaluate programs and trends.
• 2 - 3 years of related management experience.
• Knowledge of human resource management, financial and budget management.
• Excellent written and verbal communication and interpersonal skills

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Pay: $68,500.00-$95,000.00 per year

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Job Summary:

Juice Bar Staff are responsible for providing exemplary customer service, quality drinks and products, and maintaining a clean and comfortable juice bar environment.

Responsibilities:

• Function effectively by balancing tasks in a fast paced environment while making sure to pay attention to detail.
• Delivers excellent customer service and product knowledge to all Juice Bar customers.
• Producing and serving quality juices and drinks for customers.
• Using equipment safely and in the method trained by the Juice Bar manager and supervisor.
• Maintain a clean and organized workplace.
• Process cash, debit and credit transactions.
• Perform closing duties which can vary from compost and trash disposal, general cleaning, and storing of equipment.
• Contributes to a positive work environment.

Skills, Knowledge and Experience:

• Previous experience in food services (esp. coffee barista or juice bar experience) are an asset
• No specific educational requirements
• Ability to understand and carry out oral and written instructions, and to request for clarification when needed
• Strong interpersonal and communication skills
• Ability to work as part of a team
• Must be available during weekdays (Monday to Friday)

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Part-time

Pay: $17.20 per hour

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Job Summary:

The primary function of the Customer Service Representative is to provide overall frontline customer care, through clear communication with customers, staff, and department managers. The role requires effectively delivering one-to-one and group information either in a preventative or a service capacity, and to achieve and maintain the highest level of customer satisfaction.

Responsibilities:

• Excellent customer care aptitude in all avenues of customer interaction.
• Research and update customer handout sheets.
• Process customer requests i.e cooking class enrollment, mail outs, nutritional store tours (refer to department training binder.)
• Various cashier duties: keying in or scanning the price of merchandise, receiving payments, bagging productivity
• Receive, stock, and face appliances/department products.
• Follow opening, closing, and cleaning procedures.
• Facilitate and support the roles of the Department Manager and Head Nutritionist.
• Completes all tasks as indicated by Department Manager, Head Nutritionists, and Standards Coordinator as required to fill the needs of the job.
• Identify and offer accessibility customer service assistance to anyone entering the building that has a visible disability. Involves retrieving desired items or providing personal shopping assistance.
• Responsibilities may include any additional job-related duties as required by the Store Manager

Skills, Knowledge and Experience:

• Minimum of 2 years previous customer service experience or working one-on-one with the public is an asset.
• Teamwork skills demonstrated from past work experience an asset.
• Good interpersonal, communication, and social skills.
• Previous experience working with processing cash, debit and credit transactions an asset
• Must be available evening shifts and weekend shifts

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Fixed term contract

Pay: $17.20 per hour

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Job Summary:

Butchers cut, trim, or prepare meats (fish, chicken, pork, beef, etc) according to the sizes preferred by the consumers using knives, butcher's cutlery and powered equipment such as grinders and bandsaws.

Responsibilities:

• Provides outstanding customer service and maintains a positive work environment.
• Processing various meats and fish into preferred and department standard portions, sausages and burgers; operate butcher's cutlery and powered equipment like grinders, band saw, mincer, etc.
• Maintains clean and orderly work space, following health and safety, food safety, and organic certification protocols
• Properly wraps, scales and labels product
• Monitor the stock for buying and ordering, attending to product displays and customer needs
• Adheres to all operational, health & safety, and organic compliance policies and procedures when the above responsibilities are performed.
• Any other job-related tasks as required by the Meat Facility Department Manager.

Skills, Knowledge and Experience:

• High school diploma required.
• Minimum of 2 years of meat cutting experience; knowledge of “all natural” meat programs an asset
• Must have strong interpersonal and communication skills, both written and verbal, are essential
• Ability to provide and receive constructive feedback; able to follow direction
• Strong orientation to detail; strong analytical skills
• Ability to work varied hours/days as business dictates
• Strong customer service orientation
• Appropriate food handler’s certificate/card
• Must wear CSA-approved steel toed shoes while on duty.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Types: Full-time, Permanent

Pay: $18.15 per hour

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