Job Summary:

The primary function of the Customer Service Representative / Nutritionist is to provide overall frontline customer care, through clear communication with customers, staff, and department managers. The role requires effectively delivering one-to-one and group information either in a preventative or a service capacity, and to achieve and maintain the highest level of customer satisfaction.

CSR/Cash Responsibilities

• Excellent customer care aptitude in all avenues of customer interaction.
• Research and update customer handout sheets.
• Process customer requests i.e cooking class enrollment, mail outs, nutritional store tours (refer to department training binder.)
• Various cashier duties: keying in or scanning the price of merchandise, receiving payments, bagging productivity
• Receive, stock, and face appliances/department products.
• Follow opening, closing, and cleaning procedures.
• Facilitate and support the roles of the Department Manager and Head Nutritionist.
• Completes all tasks as indicated by Department Manager, Head Nutritionists, and Standards Coordinator as required to fill the needs of the job.
• Identify and offer accessibility customer service assistance to anyone entering the building that has a visible disability. Involves retrieving desired items or providing personal shopping assistance.

Nutritionist Responsibilities

• Researching how the body's functions are affected by nutrient supply, examining the process of nourishment, and the association between diet, disease and health.
• Well-versed in current products, trends, and food issues as well as the store’s active projects and ongoing standards initiatives.
• Investigating the relationship between genes and nutrients, studying how diet affects metabolism.
• Providing health and wellness advice and promoting healthy eating and lifestyle.
• Involvement in outreach projects in collaboration with the PR in the Marketing department.
• Advising on specific diets and dietary needs.
• Educating customers about nutrition.
• Working as part of a multi-disciplinary team/supporting the work of other healthcare professionals (NDs, Herbalists).
• Host store tours regarding specific and general food related or store topic.
• Responsibilities may include any additional job-related duties as required by the Assistant Store Manager

Skills, Knowledge and Experience:

• A degree in Holistic Nutrition from an accredited institution is required
• Minimum of 2 years previous customer service experience or working one-on-one with the public is an asset.
• Training, knowledge, and awareness of Canadian organic standards, genetically engineered foods and food security is an asset.
• Teamwork skills demonstrated from past work experience an asset.
• Good interpersonal, communication, and social skills.
• Previous experience working with processing cash, debit and credit transactions an asset
• Must be available for days, evenings, and weekends.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Part-time

Pay: $18.15 per hour

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Job Summary:

Butchers cut, trim, or prepare meats (fish, chicken, pork, beef, etc) according to the sizes preferred by the consumers using knives, butcher's cutlery and powered equipment such as grinders and bandsaws.

Responsibilities:

• Provides outstanding customer service and maintains a positive work environment.
• Processing various meats and fish into preferred and department standard portions, sausages and burgers; operate butcher's cutlery and powered equipment like grinders, band saw, mincer, etc.
• Maintains clean and orderly work space, following health and safety, food safety, and organic certification protocols
• Properly wraps, scales and labels product
• Monitor the stock for buying and ordering, attending to product displays and customer needs
• Adheres to all operational, health & safety, and organic compliance policies and procedures when the above responsibilities are performed.
• Any other job-related tasks as required by the Meat Facility Department Manager.

Skills, Knowledge and Experience:

• High school diploma required.
• Minimum of 2 years of meat cutting experience; knowledge of “all natural” meat programs an asset
• Must have strong interpersonal and communication skills, both written and verbal, are essential
• Ability to provide and receive constructive feedback; able to follow direction
• Strong orientation to detail; strong analytical skills
• Ability to work varied hours/days as business dictates
• Strong customer service orientation
• Appropriate food handler’s certificate/card
• Must wear CSA-approved steel toed shoes while on duty.

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

Job Type: Full-time

Schedule:

• 8 hour shift

Experience:

• Butchery: 1 year (required)

Work Location: In person

Pay: $18.15 per hour

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Position Summary

We are seeking an experienced, strategic, and results-driven Produce Director to oversee the fresh produce and bulk operations across The Big Carrot locations. This role is responsible for the end-to-end management of produce procurement, supplier relationships, merchandising, and in-store execution. The ideal candidate will ensure consistent, high-quality customer experiences across all store locations, while driving sales, profitability, and operational efficiency.

Key Responsibilities

Procurement & Supply Chain

• Lead all aspects of produce procurement for the chain, including sourcing, negotiating contracts, and managing vendor relationships.
• Identify and evaluate new suppliers to ensure competitive pricing, quality, and availability.
• Forecast demand, manage inventory levels, and reduce waste across the supply chain.
• Other duties as assigned.

Supplier Relationships

• Build and maintain strong partnerships with regional growers, distributors, and wholesalers.
• Ensure suppliers meet quality, food safety, and delivery standards.
• Collaborate with suppliers on promotional opportunities and seasonal product planning.

KPI Development & Performance Tracking

• Define and monitor key performance indicators (KPIs) such as shrink, margin, product turns, availability, and freshness.
• Use data-driven insights to guide buying decisions, reduce spoilage, and improve gross margins.
• Regularly report performance results to leadership and store teams.

Program & Process Development

• Develop and implement a comprehensive Produce Program to ensure a consistent product mix, display standards, and customer experience across all store locations.
• Standardize operational procedures and merchandising practices.
• Collaborate with store teams to support execution at the store level.

Assortment & Merchandising

• Curate a compelling produce assortment tailored to customer preferences, seasonal trends, and local demand.
• Oversee planograms, signage, and promotional strategies to drive sales and visual appeal.
• Monitor category performance and adjust assortment accordingly.

Cross-functional Collaboration

• Partner with Operations Manager, Marketing, and Finance to coordinate promotions, new item rollouts, and pricing strategies.
• Support store teams with product knowledge, training, and best practices.

Retail Support & Physical Requirements

• Provide hands-on support to store teams to ensure proper execution of produce merchandising, quality standards, and promotional programs.
• Conduct regular store visits to coach department managers, assess execution, and identify opportunities for improvement.
• Lead by example in setting and maintaining operational standards across all store locations.
• Must be able to lift up to 50 lbs as needed when supporting in-store execution, stocking, or product handling.
• Comfortable working in refrigerated environments and standing for extended periods during store visits or resets.

Leadership & Team Management

• Directly oversees Produce Managers and staff.
• Collaborates with Store Managers to drive program implementation and maintenance.
• Provides leadership in recruitment, training, performance evaluation, and discipline as necessary.
• Creates a professional and collaborative work environment that fosters growth and accountability.
• Maintains clear communication between all departments and company leadership.
• Works closely with the Operations Manager to align kitchen strategies with overall business objectives.

Qualifications

• Minimum 5 years of experience in produce management, procurement, and merchandising—preferably in a multi-unit grocery environment.
• Proven track record of growing produce sales through strategic assortment planning, merchandising, and supplier partnerships.
• Demonstrated success in developing and mentoring produce leaders and department managers, fostering high-performing teams.
• Experience running efficient departments, with strong focus on labor planning, productivity, and cost control.
• Proven success in vendor negotiation and supplier relationship management.
• Strong analytical skills with the ability to interpret sales data, manage budgets, and optimize inventory.
• Demonstrated ability to create and implement scalable programs across multiple locations.
• Excellent leadership, communication, and project management skills.
• Deep knowledge of fresh produce categories, trends, and perishability factors.
• Ability to travel between store locations, to competitors, suppliers and the food terminal as needed

Experience:

• produce management, procurement, and merchandising: 5 years (required)

Work Location: In person

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

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Job Summary:

The primary function of the Floater (Grocery & Produce + Cashier) is to provide overall assistance to the department supervisors in facilitating product onto the sales floor and processing transactions of customer purchases. Time spent in each department will be directed by the Front End Manager.

Responsibilities for Grocery & Produce:

Preparation and Handling of Produce

• Prep fruit and vegetables for creating fruit bowls and vegetable cuts, ensuring consistent quality.
• Utilize tools and equipment, including knives, with precision and adherence to safety protocols.

Merchandising and Display Maintenance

• Build and maintain visually appealing cut product displays, replenishing and rotating stock as needed.
• Ensure cleanliness and organization of all work surface tops, meeting department hygiene standards.

Stock Management and Compliance

• Follow designated departmental methods and store policies, including organic compliance standards for prioritizing, organizing, receiving orders, and labeling products.
• Rotate and process stock with attention to expiry dates and quality.

Cleanliness and Shelf Maintenance

• Maintain clean, neat, and well-labeled shelves (e.g., product names, pricing, and promotional details).
• Perform regular cleaning and waste removal to ensure a safe and appealing work environment.

Inventory Flow and Spatial Awareness

• Coordinate the flow of stock from the back storeroom onto the shelves and into bins on the sales floor.
• Maintain spatial orientation on the sales floor to facilitate smooth customer traffic through the aisles.

Customer Service Excellence

• Offer prompt, polite, and informative assistance to customers both on the floor and over the phone.
• Assist customers by retrieving products, addressing inquiries, and ensuring concerns are resolved.

Order Receiving and Equipment Operation

• Unload skids of product and receive orders efficiently.
• Operate equipment such as the walkie-stacker forklift when necessary.
• Wear all required Personal Protective Equipment (PPE), including CSA-approved steel-toed boots, to ensure safety.

Communication and Collaboration

• Communicate effectively with supervisors, team members, and customers about special orders, product requests, and day-to-day updates.

Health & Safety Compliance

• Adhere to all operational and health & safety policies and procedures during work activities.

Additional Responsibilities

• Perform any other tasks as deemed necessary by the Department Manager.

Organic Compliance

• Attends all required Organic Compliance trainings and follows designated protocols
• In the event that compliance of organic standards procedures cannot be met, notifies manager/supervisor or Standards Coordinator.
• All other responsibilities related to organic compliance that are recommended by the Standards Coordinator with the support of the Operations Manager and/or Store Manager

Responsibilities for Cashier:

• Provide excellent customer service by interacting with customers in a friendly, familiar and efficient manner.
• Perform all transactions as accurately as possible, keeping debit and credit receipts neatly placed in the sections provided
• Ensure manufacturer's coupons are examined and processed accurately
• Process refunds as per Cash Department best practices
• Bag groceries neatly and efficiently if required
• Prior to starting shift, when possible, check for new products daily (especially in the Produce Department).
• Notify supervisor of any customer complaints, price discrepancies, equipment problems and/or tech issues that arise
• Update lost grocery file as necessary
• Return product and bottles to designated shelves when required.
• Direct customers to Customer Service for returns, complaints, and other situations that warrant longer explanations unrelated to the cash front
• Inform supervisor of any missing supplies (staples, pens, receipt rolls, tape, etc).
• Arrive for the start of shift on time and ready to work. Remember to give yourself a few minutes to get settled and look over product skus and codes.
• Perform closing duties which can vary from trash disposal to general tidy up as directed by a Cash Supervisor.
• Observe the policies and procedures regarding store operations and the health and safety policy.
• All other duties as required by the department manager.

Skills, Knowledge and Experience:

• Previous experience working with produce, retail, grocery, and/or customer service is an asset
• Previous experience working with processing cash, debit and credit transactions an asset
• Ability to move loads of 45+ lbs.
• No previous education required
• Strong work ethic, shows initiative and the motivation to complete work assignments
• Punctuality - arriving to work on time and completing assigned shifts
• Flexibility of schedule (weekends and evening)

Working conditions include but are not limited to the following:

• Involves working outside in all weather conditions and outside in cold temperatures
• May involve working in tight, confined spaces
• May involve difficult interactions with customers
• May involve moving or lifting objects of various weights (up to 55lbs) and sizes
• Long periods of standing and walking.
• Fast paced work environment at times (during store hours)
• May involve exposure to or use of of sharp objects, large machinery (e.g. garbage compactor, forklift) and moving vehicles
• Dexterity of movement to manipulate keyboard, grocery items, and bags
• Verbal and oral communication necessary

Hazards may include the following:

• bent wrist when handling groceries with high repetition. Pushing carts with force and bent back.
• theft when moving cash to empty or restock till
• moving carts and assisting customers with carry-outs during inclement weather.
• lifting and moving boxes of merchandise with bent back.
• opening boxes with utility knife exposing staff to sharp blade.

Health and Safety

Workers must:

• Follow all company health and safety policies, procedures and rules.
• Understand that contraventions of company health and safety policies, rules or procedures will be grounds for disciplinary action.

Pay: $17.20 per hour

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

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Job Summary

The Kitchen Supervisor is responsible for the supervision and training of kitchen staff, in addition to the production, quality assurance, and profitability of all menu items. Reporting directly to the Food Services Manager, the Kitchen Supervisor will assist in the creation of recipes, supervise line cooks to ensure quality control, and ensure compliance to organic standards.

Job Duties

• Supervise all kitchen personnel to ensure correct department prep and cooking methods and procedures are followed.
• Assist in food preparation when required.
• Ensures proper storage method of food ingredients in their designated area and ensuring that they are rotated properly.
• Safely uses kitchen equipment which includes, but are not limited to, dishwasher, oven, stove (gas top), knives, robocoup, hand shredder, and small grader.
• In order to adhere to food health and safety standards, maintain a clean and safe work area and ensure proper cleaning of kitchen equipment.
• Handles and trains other staff to clean kitchen equipment carefully and safely to prevent damage or injury.
• Prioritize and delegate tasks in kitchen layout and prep.
• Works efficiently and effectively with other staff members to uphold organic standards while producing the highest quality food items.
• Provide excellent customer service when in contact with customers or other staff.
• Assist with menu planning and maintaining a high level of quality and profitability in all food offerings.
• Provide input in the development of new menu items.
• Understand and observe all policies & procedures with regards to operations, health & safety, and the Occupational Health & Safety Act
• Any other job related duties assigned by the Food Services Manager

Skills/Attributes Required:

• Effective interpersonal, oral, and written communication skills.
• Willingness to be flexible with roles to include interactions with customers and other guests.
• Ability to work under pressure and take initiative in a fast paced kitchen environment.
• Positive attitude and ability to provide constructive feedback in the supervision and direction of line cooks and kitchen attendants.

Experience Required:

• Minimum 1 year of previous cook experience.
• Supervisory/management experience is an asset.
• Experience in preparing vegetarian dishes and/or working with organic foods is an asset.

Pay: $18.15 per hour

The Big Carrot is committed to providing accommodations for people with disabilities. If you require an accommodation, let us know in advance and we will work with you to meet your needs.

Only those candidates who are shortlisted will be contacted for an interview.

Please note only those individuals legally entitled to work in Canada will be considered for employment with the Big Carrot.

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