Return & Refund

* Can I cancel my order?

    We require 24 hours notice for all cancellations. If a 24 hour notice is not provided, a 25.00 cancelation fee will be charged.

* What is your return Policy?

     No refunds or exchanges without receipt or after 30 days of purchase. No refunds on the following items: Special orders, bulk, roduce, reduced items, appliances, books, housewares, all apparel, feminine care, oral care and final sales. For further details, please contact shop@thebigcarrot.ca

* How long does it take to see your refund?

      It can take between 7-10 business days before your refund is reflected on your credit card.

* How to initiate a return or exchange?

     Contact shop@thebigcarrot.ca

* How long does it take to receive your refund, replacement product, or store credit?

      Once your refund or exchange has been approved and processed. It can take between 7-10 business days before your refund is reflected on your credit card

* What items cannot be exchanged?

    Special orders, bulk, roduce, reduced items, appliances, books, housewares, all apparel, feminine care, oral care and final sales.

* I received a damaged item. What should I do?

     Contact shop@thebigcarrot.ca